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TROUBLESHOOTING
SECTIONS
Table of Contents
I am getting a blank screen on my monitor .
• Ensure that the power switch is in the ON position.
• Check that the display is turned on
• Check that the cables are connected, check that display input is
DVI if DVI cable is connected and VGA if VGA cable is connected.
Please note: All video inputs must match the video output type .
For example if VGA display is used all inputs must be VGA as
well .
• Check that all video cables are inserted properly.
• Ensure that the power cord is inserted securely to the AC inlet.
• Connect your monitor directly to the computer to verify that your
monitor is functioning properly.
• Reboot the computer.
• Try a different video cable.
• Try a different monitor.
I have difficulty inserting a DVI cable into the Switch .
• Check that the connectors are not bent or damaged.
• Check if the contacts on the Switch DVI connectors are not bent
or damaged.
Belkin® Secure 8/16 port DVI-I KVM Switch with Audio User Manual
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Keyboard
The computer does not detect my keyboard, or my keyboard does
not work when I switch computers or reboot .
• Check that the keyboard you are using is connected properly to
the Switch.
• Check that the USB cable between the Switch and the computer
is completely connected.
• Try connecting to a different USB port on the computer.
• Make sure the keyboard works when directly plugged into the
computer (the HID USB driver is installed on the computer).
Rebooting may be necessary when trying this.
• Make sure you are not using a keyboard with an integrated USB
hub or other USB-integrated devices.
• If the computer is coming out of standby mode, allow up to one
minute to regain mouse function.
• Try a different keyboard.
• Do not use a USB extension cable.
The CAPS, NUM, and Scroll Lock lights on my keyboard do not
function when I connect to the Belkin Secure KVM Switch .
This is normal operation. The lock-state information is fully functional.
Due to the security of the Belkin Secure KVM Switch and known
exploitation of lock-state information for leakages, the LED status is
not supported. Please refer to the operating system for verification of
the lock-state information for CAPS, NUM, and Scroll Lock.
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