Contacting Dell; Online Services - Dell Precision Workstation 470 User Manual

Appendix: Dell Precision Workstation 470 and 670 Computers User's Guide
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Appendix
Dell Precision™ Workstation 470 and 670 Computers User's Guide

Contacting Dell

Problems With Your Order
Product Information
Returning Items for Warranty Repair or Credit
Before You Call
Dell Contact Numbers and E-Mail Addresses
FCC Notices (U.S. Only)
Contacting Dell
If you need help with a technical problem, Dell is ready to assist you.
CAUTION: If you need to remove the computer covers, first disconnect the computer power and modem
cables from all electrical outlets.
1. Complete the procedures in
2. Run the Dell Diagnostics.
3. Make a copy of the
4. Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and
troubleshooting procedures.
5. If the preceding steps have not resolved the problem, contact Dell.
NOTE: Call technical support from a telephone near or at the computer so that technical support can assist you with
any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the
proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click
the Express Service Code icon, and follow the directions.
For instructions on using the technical support service, see
NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your
local Dell representative for information on availability.

Online Services

You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in
the requested details to access help tools and information.
You can contact Dell electronically using the following addresses:
World Wide Web
www.dell.com/
file:///T|/htdocs/systems/ws670/EN/ug_en/client_h.htm[3/20/2013 9:32:01 AM]
"Solving Problems."
Diagnostics Checklist and fill it out.
"Technical Support Service."