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Avaya T7000 User Manual

Avaya T7000 User Manual

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IP O ce

T7000 Telephone User Guide

- Issue 02a - (03 October 2011)

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  • Page 1: T7000 Telephone User Guide

    IP O ce T7000 Telephone User Guide - Issue 02a - (03 October 2011)
  • Page 2 Avaya is not responsible for the contents or reliability of any linked Web sites consent of Avaya can be a criminal, as well as a civil, offense under the referenced within this site or documentation(s) provided by Avaya. Avaya is applicable law.

  • Page 3: Table Of Contents

    ................46 11.29 Small Community Network ..............63 8.2.3 Forward on No Answer ................47 11.30 System Administrator ..............63 8.3 Do Not Disturb ..............48 T7000 Telephone User Guide Page 3 IP Office - Issue 02a (03 October 2011)
  • Page 4 11.31 System Phone User ..............63 11.32 Twinning ..............63 Index ................65 T7000 Telephone User Guide Page 4 IP Office - Issue 02a (03 October 2011)

  • Page 5: Telephone Overview

    Chapter 1. Telephone Overview T7000 Telephone User Guide Page 5 IP Office - Issue 02a (03 October 2011)

  • Page 7: T7000 Telephone

    1.1 T7000 Telephone On IP Office, the T7000 telephone is supported by IP500v2 IP Office systems running IP Office Release 7.0 and higher software. This guide is for IP Office Standard Version mode, separate user guides exist for other IP Office operation modes.

  • Page 8: Button Functions

    The function for each programmable button can be set by you or by your system administrator. Last Number Redial Call Forwarding All Transfer Conference Feature Hold – Volume T7000 Telephone User Guide Page 8 IP Office - Issue 02a (03 October 2011)

  • Page 9: Feature Codes

    · Call Unpark: Feature #74 <park slot number> Unpark a call. The code is followed by the park slot number used to park the call. T7000 Telephone User Guide Page 9 IP Office...

  • Page 10: Short Codes

    *14# to cancel follow me. · Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb. T7000 Telephone User Guide Page 10 IP Office - Issue 02a (03 October 2011)
  • Page 11 Have voicemail ring your phone when you have any new messages. It will call when you use the phone. · Voicemail Ringback Off: *49 Switch off ringback. T7000 Telephone User Guide Page 11 IP Office - Issue 02a (03 October 2011)

  • Page 12: Tones

    T7000 Special Tones As the T7000 does not have a display, it uses a number of additional tones that are heard when using the Feature button. · Confirmation Tone: A high pitch single beep.

  • Page 13: What's My Extension Number

    Other Phones The T7000 is one of a range of similar phones that are supported by the telephone system. Most of the Feature codes supported by the T7000 can also be used on these other phones.

  • Page 15: Making Calls

    Chapter 2. Making Calls T7000 Telephone User Guide Page 15 IP Office - Issue 02a (03 October 2011)

  • Page 16: Virtual Call Appearances

    With the phone idle but a call alerting: · Going off-hook or pressing Hold will answer the call. T7000 Telephone User Guide Page 16 IP Office - Issue 02a (03 October 2011)

  • Page 17: Setting A Callback

    You can redial the number of the last outgoing call that you made. · This function can be assigned to a programmable button. This allows it to be accessed in a single key press. 1. To redial the last number called, press Feature 5. T7000 Telephone User Guide Page 17 IP Office...

  • Page 18: Making A

    · This function can be assigned to a programmable button. This allows it to be accessed in a single key press. 1. Press Feature 69. 2. Dial the target user extension number. T7000 Telephone User Guide Page 18 IP Office...

  • Page 19: Using Speed Dials

    #. · To dial a system speed dial: Dial the 3-digit system speed dial number between 000 to 999. T7000 Telephone User Guide Page 19 IP Office - Issue 02a (03 October 2011)
  • Page 20 T7000 Telephone User Guide Page 20 IP Office - Issue 02a (03 October 2011)

  • Page 21: Answering Calls

    Chapter 3. Answering Calls T7000 Telephone User Guide Page 21 IP Office - Issue 02a (03 October 2011)

  • Page 22: Answering A

    You can be paged if you have no call in progress or only held and or parked calls. After a single tone, the page is heard through the phone's speaker. If you are currently on a call or set to do not disturb your phone is not paged. You cannot answer a page call. T7000 Telephone User Guide Page 22 IP Office...

  • Page 23: Call Pickup

    Pickup a call ringing a user's extension number (N). · Pickup a Group Members Call: *53*N# Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call. T7000 Telephone User Guide Page 23 IP Office...

  • Page 25: Call Controls

    Chapter 4. Call Controls T7000 Telephone User Guide Page 25 IP Office - Issue 02a (03 October 2011)

  • Page 26: Adjust The Call Volume

    4.2 Switching Between Calls You can use the Hold key to cycle between your virtual call appearances including held calls and dial tone. T7000 Telephone User Guide Page 26 IP Office - Issue 02a (03 October 2011)

  • Page 27: Transferring Calls

    The phone does not have a socket for connecting a headset. 4.7 Ending Calls If the call is connected on the phone's handset, replacing the handset will end the call. T7000 Telephone User Guide Page 27 IP Office - Issue 02a (03 October 2011)

  • Page 28: Groups

    Set a group into night service status by entering its extension number (N). · Night Service Status Off: *21*N# Take a group out of night service status by entering its extension number (N). T7000 Telephone User Guide Page 28 IP Office...

  • Page 29: Holding And Parking Calls

    For example, for extension 201, the first parked call will use park slot number 2010 if available. For the T7000, only the single automatic park slot extension number plus 0 is used.

  • Page 30: Holding Calls

    When you already have a call on hold and a call connected, you can connect them by starting a conference. Press Feature 3. Your current call and the held call will be connected. You can now drop yourself from the conference. T7000 Telephone User Guide Page 30...

  • Page 31: Conference Calls

    Chapter 5. Conference Calls T7000 Telephone User Guide Page 31 IP Office - Issue 02a (03 October 2011)

  • Page 32: Starting A Conference

    This only applies to conference calls hosted by your own telephone system. Holding your call to a conference hosted on another telephone system will cause that conference to hear your system's music on hold. T7000 Telephone User Guide Page 32...

  • Page 33: Holding A Conference Call

    When you already have a call on hold and a call connected, you can connect them by starting a conference. Press Feature 3. Your current call and the held call will be connected. You can now drop yourself from the conference. T7000 Telephone User Guide Page 33...

  • Page 35: Voicemail

    Chapter 6. Voicemail T7000 Telephone User Guide Page 35 IP Office - Issue 02a (03 October 2011)

  • Page 36: Message Waiting Indication

    (24 hours for embedded voicemail, 30 days for Voicemail Pro). For voicemail messages on a Voicemail Pro system, the system administrator can customize the delay and can also apply automatic deletion times to new and saved messages. T7000 Telephone User Guide Page 36 IP Office...

  • Page 37: Logging In/Out

    Chapter 7. Logging In/Out T7000 Telephone User Guide Page 37 IP Office - Issue 02a (03 October 2011)

  • Page 38: 7. Logging In/Out

    However this only applies when moving between 1400, 1600, 9400, 9500, 9600, M-Series, T-Series phones. Other phone types store the information on the phone and that information does not move with you when you login or out. T7000 Telephone User Guide Page 38 IP Office...

  • Page 39: Logging In On A Phone Already In Use

    . If you have a login code, to logout dial *36. T7000 Telephone User Guide Page 39...

  • Page 41: Redirecting Calls

    Chapter 8. Redirecting Calls T7000 Telephone User Guide Page 41 IP Office - Issue 02a (03 October 2011)

  • Page 42: 8. Redirecting Calls

    Group Internal External Voicemail Follow Me Follow Me To Follow Me Here Forward Forward on Busy Forward on No Answer Forward Unconditional Do Not Disturb Twinning T7000 Telephone User Guide Page 42 IP Office - Issue 02a (03 October 2011)

  • Page 43: Follow Me

    *14# to cancel follow me. · Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb. T7000 Telephone User Guide Page 43 IP Office - Issue 02a (03 October 2011)

  • Page 44: Forwarding Calls

    · Switch Forward On Busy On: *03 · Switch Forward On Busy Off: *04 · Switch Forward on No Answer On: *05 · Switch Forward on No Answer Off: *06 T7000 Telephone User Guide Page 44 IP Office - Issue 02a (03 October 2011)

  • Page 45: Forward Unconditional

    Switch on forward unconditional. A destination must have been set. · Switch Forward Unconditional Off: *02 · Include Group Calls in Forward Unconditional: *50 · Exclude Group Calls from Forward Unconditional: *51 T7000 Telephone User Guide Page 45 IP Office - Issue 02a (03 October 2011)

  • Page 46: Forward On Busy

    · Switch Forward On Busy On: *03 · Switch Forward On Busy Off: *04 · Switch Forward on No Answer On: *05 · Switch Forward on No Answer Off: *06 T7000 Telephone User Guide Page 46 IP Office - Issue 02a (03 October 2011)

  • Page 47: Forward On No Answer

    · Switch Forward On Busy On: *03 · Switch Forward On Busy Off: *04 · Switch Forward on No Answer On: *05 · Switch Forward on No Answer Off: *06 T7000 Telephone User Guide Page 47 IP Office - Issue 02a (03 October 2011)

  • Page 48: Do Not Disturb

    Remove a number (N) from your list of do not disturb exceptions. · Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb. T7000 Telephone User Guide Page 48 IP Office - Issue 02a (03 October 2011)

  • Page 49: Twinning

    Mobile twinning is twinning where your calls ring at both your phone and at another number which can be an external number. You can assign a programmable button to turn twinning on or off and to set the number to which you are twinned. T7000 Telephone User Guide Page 49 IP Office...

  • Page 51: Phone Settings

    Chapter 9. Phone Settings T7000 Telephone User Guide Page 51 IP Office - Issue 02a (03 October 2011)

  • Page 52: Ringer Sound

    2. Use the soft and loud volume buttons to change the volume to the level required. 3. The function will automatically cancel after a 5 seconds. T7000 Telephone User Guide Page 52 IP Office - Issue 02a (03 October 2011)

  • Page 53: Button Programming

    Chapter 10. Button Programming T7000 Telephone User Guide Page 53 IP Office - Issue 02a (03 October 2011)

  • Page 54: Erasing A Button

    Enter your login code and press #. 2. Press the button you want to erase. You cannot override any button configured to a appearance function your system administrator. 3. Press Hold. T7000 Telephone User Guide Page 54 IP Office - Issue 02a (03 October 2011)

  • Page 55: Auto Dial Button

    3. Enter the extension number of the user for who you want a button. · The button deletes the last digit entered. 4. As soon as a valid number is entered, the value is saved and the button set. T7000 Telephone User Guide Page 55 IP Office - Issue 02a (03 October 2011)

  • Page 56: Feature Button

    · Forward Unconditional On · Timer: 77 · Transfer : 70 · Last Number Redial · · Page : 60 · Retrieve Messages : 65 · T7000 Telephone User Guide Page 56 IP Office - Issue 02a (03 October 2011)

  • Page 57: Button Functions

    A button set to this function can be press to redial the number of the last outgoing call that you made. You can redial the number of the last outgoing call that you made. T7000 Telephone User Guide Page 57...

  • Page 58: Page Group

    A button set to this function calls another user. The button is set to match another user's extension number, see Internal Auto Dial 10.5.15 Voicemail A button set to this function accesses your voicemail mailbox. T7000 Telephone User Guide Page 58 IP Office - Issue 02a (03 October 2011)

  • Page 59: Glossary

    Chapter 11. Glossary T7000 Telephone User Guide Page 59 IP Office - Issue 02a (03 October 2011)

  • Page 60: Abbreviated Ring

    · Enabling do not disturb will not affect any calls already being presented to your phone. · You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone. T7000 Telephone User Guide Page 60...

  • Page 61: Do Not Disturb Exceptions

    · The forward on busy and forward on no answer options both use the same separate destination number. However if that number has not been set, they use the same destination as set for forward unconditional. T7000 Telephone User Guide Page 61...

  • Page 62: Group

    They can then also set which groups of which you are a member, should have their missed calls shown as part of your missed calls call log. This does not require the group call to have been presented to you and missed. T7000 Telephone User Guide Page 62...

  • Page 63: Mobile Twinning

    For example, for extension 201, the first parked call will use park slot number 2010 if available. For the T7000, only the single automatic park slot extension number plus 0 is used.

  • Page 65: Issue 02A (03 October

    45, 61 Busy 46, 61 Call No Answer 47, 61 Answer a Page Divert All Auto Answer Button Automatic Intercom Do Not Disturb 48, 57, 60 T7000 Telephone User Guide Page 65 IP Office - Issue 02a (03 October 2011)
  • Page 66 Line Appearance 62 Short Code 23, 28, 29, 32, 36, 38, 43, 44, 45, 46, 47, 48, Line Preference Idle Line Preference Do Not Disturb 10, 48 Ringing T7000 Telephone User Guide Page 66 IP Office - Issue 02a (03 October 2011)
  • Page 67 49, 63 Unpark 29 Short Code 10, 29 Unsupervised Transfer 27 User Button 58 Virtual Call Appearances 16 Voicemail 58 Short Codes 10, 36 Volume Call Ringer T7000 Telephone User Guide Page 67 IP Office - Issue 02a (03 October 2011)
  • Page 69 T7000 Telephone User Guide Page 69 IP Office - Issue 02a (03 October 2011)
  • Page 70 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others.

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