Inmarsat IsatPhone User Manual
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Inmarsat IsatPhone User Manual

Mobile satellite phone
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Summary of Contents for Inmarsat IsatPhone

  • Page 1 IsatPhone User guide The mobile satellite company ™...
  • Page 2 Welcome IsatPhone is Inmarsat’s new mobile satellite phone service, providing a simple, highly affordable way of staying in touch. IsatPhone offers: • Lightweight, pocket-sized handset. • Rugged design. • Dual mode satellite/GSM 900 mobile phone. • Easy to use, icon-driven menu. • Full range of accessories. This user guide explains in detail how to set up, connect, personalise, and use your phone.

  • Page 3: Table Of Contents

    Contents Before you start Package contents Subscriptions and SIM cards Connecting to the Inmarsat satellite/GSM About this guide Further details and support Setting up your IsatPhone Installing the SIM card Installing the battery Installing the antenna Turning the phone on and off...
  • Page 4 Hiding or showing your number Changing the function during a call Using the display as a scratch pad Sending tone signals Call forwarding (call divert) Setting up call waiting Setting up conference calls Setting up call barring Setting up call ID About voicemail Displaying call time information Using the calculator...

  • Page 5: Before You Start

    Before you start Package contents When you unpack the Inmarsat IsatPhone, make sure you have the following: • IsatPhone handset • Antenna • AC power adapter and cables • Power cords (European, US, British) • Wired hands-free unit • Slim battery pack • Quick start guide • Channel number label The following are optional accessories that you may choose to include in the package: • Spare charger and cable...

  • Page 6: Connecting To The Inmarsat Satellite/Gsm

    A GSM SIM card cannot be used on the Inmarsat satellite network. About this guide This guide focuses on the use of the IsatPhone on the Inmarsat satellite network. Refer to ‘Using the GSM service’ on page 65 for details on using a GSM SIM card in the IsatPhone.

  • Page 7: Setting Up Your Isatphone

    Opening the SIM card holder To open the SIM card holder, remove the battery, if attached, then: 1. Release the SIM card holder by sliding it towards the top of the phone. 2. Fold out the holder as shown. Setting up your IsatPhone...

  • Page 8: Inserting The Sim Card

    2. Slide the card into the holder. 3. Fold down the holder. 4. Lock the holder by pressing it down and sliding it towards the bottom of the phone. Setting up your IsatPhone...

  • Page 9: Installing The Battery

    Installing the battery Your IsatPhone comes with a nickel metal hydride (NiMH) battery. The battery is not charged when you purchase the phone, but there may be enough power to turn the phone on. You will need to charge the battery after you attach it to the phone.

  • Page 10: Charging The Battery

    2. Lift the battery up and away from the phone. Charging the battery The phone comes with an AC battery charger. Inmarsat recommends that you charge the battery overnight before using your phone for the first time. Attaching the AC charger Follow these steps to connect the charger: 1.
  • Page 11 It is possible to use the phone while the battery is being charged. However, the charging time is increased. Disconnecting the charger 1. Disconnect the charger from the electrical socket. 2. Lift the plug connected to the phone upwards and pull it out. Setting up your IsatPhone...

  • Page 12: Installing The Antenna

    Installing the antenna The supplied antenna can be used to connect to either the Inmarsat I-4 satellite (with an Inmarsat SIM card), or a GSM network (with a GSM SIM card). Attaching the antenna To attach the antenna: 1.
  • Page 13 2. Place your right thumb on the lower part of the antenna. 3. Press back on the antenna. 4. Lift off the antenna with a slight rotation from bottom to top. Note: Damage will occur if the antenna is removed incorrectly. Setting up your IsatPhone...

  • Page 14: Turning The Phone On And Off

    SIM card rejected Your SIM card may be rejected by the phone if you are operating in satellite mode and a faulty SIM card is installed. Contact your service provider. Setting up your IsatPhone...

  • Page 15: Connecting To The Network

    Connecting to the network Connecting to a satellite To connect your IsatPhone to a satellite: 1. Make sure you are in the I-4 satellite coverage area (shown on the coverage map at the back of this guide). Note your position relative to the closest satellite (as indicated on the coverage map);...
  • Page 16 3. Turn on the IsatPhone by pressing and holding the NO (On/Off) key for 3-5 seconds, until you hear a click and the screen is activated. If prompted to enter a PIN, enter the PIN provided by your service provider.
  • Page 17 Wait until SAT is displayed, as shown below (this may take up to 2 minutes): The IsatPhone is now ready to make and receive calls. Note: If you see any other screen during pointing, refer to ‘Viewing satellite indicators’ on page 20.
  • Page 18 GSM only at step 2. Note that you can set your phone to search in one of four modes: • Satellite pref: This is the default. In this mode, the IsatPhone searches first for the Inmarsat satellite. If it doesn’t find the satellite, it tries to search for a GSM network. Note, however, that your IsatPhone will not connect to a GSM network unless it has a GSM SIM card installed.

  • Page 19: Viewing Satellite Indicators

    Viewing satellite indicators The following are the satellite service indicators that can display if the IsatPhone does not connect to the required satellite: • If the message SearchingSAT short displays for more than two minutes, and the signal strength indicator shows no signal, you must re-point the antenna.

  • Page 20: Positioning The Antenna

    Pointing the antenna If you do not have a strong enough satellite signal: • Check that your current location is within the coverage area of the I-4 satellites, shown on the coverage map at the back of this guide. • Check that you are in an open area free from obstructions. • Re-point, using the coverage map for guidance. If you still do not get a satellite signal, refer to ‘Selecting or checking the channel number’...
  • Page 21 Point antenna to receive a call • I f the satellite is in range, but signal reception is not strong enough for you to receive a call, you might receive notification of a pending call. To maximise reliability, you must establish a full satellite service. • If the Antenna Pointing function is on, you hear the satellite assist signal consisting of different pitches (depending on the signal strength) when receiving notification of a pending call.
  • Page 22 Pointing antenna to make a call If you receive a satellite signal, but it is not strong enough to make a call (a half circle is displayed), Position antenna displays when you initiate a call. The call is pending until a sufficiently strong signal is received. If the Antenna Pointing function is on and you press YES again, the Antenna Pointing function is activated to help you...

  • Page 23: Selecting Or Checking The Channel Number

    If you cannot connect to the satellite by pointing the antenna, manually enter the appropriate satellite channel number or check the current channel number using the IsatPhone. To do this: 1. Identify the number of the channel closest to your location, using the coverage map provided at the back of this guide.

  • Page 24: Search Options

    Search options The IsatPhone menu offers you three search options: short, long and extensive. Only use short search on the I-4 satellite (this is the default option). If you select long or extensive search by mistake, and you later notice that you have a strong satellite signal, but cannot make a call, contact your service provider.

  • Page 25: Making And Receiving Calls

    Making and receiving calls The instructions in this chapter assume that you have performed the setup procedures described in the previous sections, have turned on your phone, and that you are within range of a network. Making a call If you are using the I-4 satellite, you must always use the international number format when making a call.
  • Page 26 Walking and talking If you walk and talk whilst on a call, the IsatPhone will retain the signal provided the antenna remains pointed in the direction of the satellite. Satellite calls without a full-strength signal You cannot make and receive a satellite call if your phone does not lock onto a signal strong enough to establish full service.

  • Page 27: Receiving A Call

    Receiving a call • The screen must display the full circle symbol and SAT before you can receive an incoming call. • When you receive a call, the IsatPhone rings and the screen displays Answer? • Press YES to answer the call, and NO to end the call. • Keep the antenna pointing towards the satellite during the call.

  • Page 28: Menu Mode

    Menu mode The menus are arranged in a continuous loop, which you move through with the YES, NO, CLR and Navigation (arrow) keys. To select a menu or make a setting: 1. Scroll to a menu or function and press YES. 2.

  • Page 29: Initial Phone Settings

    Initial phone settings You need to set certain parameters before you can use some of the phone’s features. You can also personalise your phone by changing settings such as the ring tone or melody, ring level or display light. See ‘Personalising your phone’ on page 33. Master reset If you make changes and then decide that you do not want to keep those changes, you can reset your phone to the default factory...

  • Page 30: Setting Phone Numbers

    Setting phone numbers You may have as many as three different phone numbers associated with your satellite or GSM subscription. If the phone numbers exist on your SIM card and your subscription allows you to change the numbers, you can store them and display them when needed. 1.

  • Page 31: Setting Satellite Antenna Pointing

    • If antenna pointing is set to On, you will see the display shown left when antenna pointing assistance is needed. Point the IsatPhone until you obtain the maximum possible signal strength, indicated by the signal strength bars. The volume for the Antenna Pointing signal is the same as the ring volume.

  • Page 32: Personalising Your Phone

    Personalising your phone You can personalise your phone by changing the settings listed in this section. For other settings, see ‘Initial phone settings’ on page 30. You can return your phone to the factory default settings from the Master Reset menu. See ‘Master reset’ on page 30. Setting time and date The TOOLS/Clock menu lets you set (or reset) the time, date, date and time format, and alarm.

  • Page 33: Setting The Alarm

    Set date mode It is possible to have the current date appear in the middle of the display when the phone is in standby mode. To set the date format: 1. Select Date mode from the TOOLS/ CLOCK menu. 2. Scroll to the required date format. 3.

  • Page 34: Selecting Ring Type

    To turn the alarm off 1. Press any key to turn the alarm off when it sounds. 2. Press YES if you do not want the alarm to be repeated. To turn the alarm function off 1. Select Set alarm from the TOOLS/CLOCK menu. 2.
  • Page 35 2. Press YES. The current melody is shown. • Press YES to hear the melody. Ready? appears. Press YES. • Press CLR to clear the old melody from the display. Note: You can clear one letter at a time or hold down the CLR key to clear all at the same time.

  • Page 36: Changing The Earpiece Volume

    Changing the earpiece volume Note: Before changing the earpiece volume (if it is too low), check that you have put the earpiece next to your ear correctly. To change the earpiece volume: 1. Select Ear volume from the SETTINGS menu. 2.

  • Page 37: Setting The Minute Minder

    Use the * key to toggle between upper and lower case. 5. Press YES to confirm your new greeting. • You can choose your own phone number as your greeting by selecting SETTINGS/Greeting/Own number. • You can choose the Inmarsat logo as your greeting by selecting SETTINGS/Greeting/Logo. Setting the minute minder This function indicates the time spent during a conversation by entering a short beep every minute.

  • Page 38: Setting The Ring Signal Level

    2. Use the navigation key to choose the backlight setting you want. 3. Confirm your selection by pressing YES. You can have one setting when the phone is used as a handheld unit and another setting when the phone is used with a handsfree kit, powered from an external source.

  • Page 39: Setting The Key Sound Preference

    Setting the key sound preference You can set the sound the keys make when you press them. 1. Select SETTINGS/Key Sound. 2. Press YES. 3. Select Silent, Tone, or Click. 4. Press YES. Stored appears. During a call, you can send DTMF tones regardless of Key Sound selection. Press any key to generate a tone, or re-dial a number from the phone memory and press YES to generate a tone sequence.

  • Page 40: Supplementary Services

    Supplementary services Your phone has many features that can help in making and receiving calls. The features available to you depend on your subscription, and on whether you have a prepay or post-pay agreement. Returning a call Your phone automatically stores the numbers of the last 10 phone calls you answered.

  • Page 41: Clearing Call Memory

    Re-dial previously called numbers 1. Press YES. Call? is displayed together with the last number you dialled 2. Scroll to display the number you want to call. Press YES to make the call. The automatic re-dial function If the connection fails, the display shows Retry? and the reason why the connection was unsuccessful.

  • Page 42: Displaying Missed Calls

    Displaying missed calls If you receive a call, but are unable to answer, the number of unanswered calls is displayed until you press the CLR key. Information about the last 10 missed calls is saved, allowing you to check when the calls were received. If your subscription includes the service calling line identification and the caller’s network sends the number, you can also find out who called.

  • Page 43: Changing The Function During A Call

    Note: This feature is not available in Satellite mode, as Calling Line Identification is not supported. Hiding your phone number for a particular call 1. Enter the phone number. 2. Scroll to the TOOLS/SPECIAL FUNCTIONS menu and press YES. 3. Scroll to Hide Id. 4.

  • Page 44: Using The Display As A Scratch Pad

    Using the display as a scratch pad To enter a phone number during a call, key in the number using the numeric keys. When you end the call, the number remains in the display. To call the number, press YES. You can also save it in the Phone Book (see ‘Store a name and phone number’...

  • Page 45: Call Forwarding (Call Divert)

    Tone sending failure If the tone signal fails, the message Tone sending Aborted displays. Call forwarding (call divert) The call forwarding service enables the IsatPhone to: • Divert calls if you are already engaged in a call. • Divert calls that you do not answer within 30 seconds. • Divert calls if your phone is turned off or if you are unreachable. • Divert all calls. Your service provider will set up the call forwarding services that you require, as part of your subscription.

  • Page 46: Setting Up Call Waiting

    Setting up call waiting Your IsatPhone allows you to handle more than one call simultaneously. This means that you may hold a call that is in progress and make or answer a second call, and then switch between the two calls.

  • Page 47: Receiving A Second Call

    To check the status, select Get Status from the CALLS/Call waiting menu. The current status appears. Receiving a second call If the Call Waiting function is activated, a tone sounds when a second call is received, and the message Call Wait appears.

  • Page 48: Making A Second Call

    Receiving a third call If your call waiting function is on, you may receive a third call when you are engaged in one call and have a second call on hold. You hear a tone and the message Call Wait appears in the display. Only one call can be on hold at a time.

  • Page 49: Setting Up Conference Calls

    Setting up conference calls The conference call service allows you to have a joint conversation with up to four other people. You may put an individual or a group of conference members on hold while you add another person to the conference call.

  • Page 50: Ending A Conference Call

    Releasing one of the members To release one of the members in a conference call: 1. Press 1. 2. Press the number of the member you want to release. For example, if you wish to release member number three, press the number 3 key. 3.

  • Page 51: Setting Up Call Barring

    Setting up call barring You can bar (restrict) all outgoing calls. 1. Select Barring from the ACCESS menu. 2. Scroll to All outgoing calls and press YES. 3. Press YES twice. Type in your password when prompted and press YES again. You can also change your password for the Barring Feature.

  • Page 52: About Voicemail

    About voicemail Voicemail will be active by the end of 2007. For updated information, go to inmarsat.com/isatphone Displaying call time information You can display the call time for satellite calls (both incoming and outgoing). First you must set what type of information you want to display.

  • Page 53: Using The Calculator

    Using the calculator The phone’s built-in calculator allows you to add, subtract, divide, multiply and calculate percentages. An example of how to use the calculator follows. In this example you are going to divide 134 by 32. 1. Scroll to the TOOLS/Calculator menu and press YES. 2.

  • Page 54: The Phone Book

    The phone book The phone book function lets you store and retrieve phone numbers. The phone book also keeps track of your last dialled numbers and, if you subscribe to the calling line identification service, the last answered number. When you receive a call and the caller’s number is in the phone book, the name appears in the display. Before you start Before you start creating your personal phone book, you need to know about the two memory areas, and how to store numbers with...

  • Page 55: Creating Your Personal Phone Book

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  • Page 56: Overwrite Protection

    3. Enter a name, using the keypad key to enter characters, as described in ‘Entering characters’ on page 55. Press YES. 4. Enter a number. You now have four SAVE options: • To save the number in the card memory, in the first empty position (displayed in the top right-hand corner), press YES • To save the number in the card memory in a position you select: 1.

  • Page 57: Recalling A Phone Number

    When the memories are full • If all the positions in the card memory are full, a position number is suggested. • If both memories are full, no position number is suggested. To store the phone number: 1. Enter the number of an occupied position. Overwrite? displays. 2. Press YES to overwrite the old number. Store a number with a tone signal code In order to carry out telephone banking or control a phone answering machine, you need to use codes sent as tone signals (also called DTMF or Dual Tone Multi-Frequency tones).
  • Page 58 Recalling a phone number using the name: 1. From the Phone Book menu, select Name RECALL. 2. Enter the name you want to recall (or the first letters of it) using the numeric keys. (See ‘Entering characters’ on page 56.) You do not have to enter the entire name. 3. When the correct name appears, press YES. If the display name is not the one you want, press the navigation key repeatedly until you find the correct name and number. Names are listed alphabetically.
  • Page 59 Keeping your phone book up to date • You can change the names and numbers in your Phone Book, or add and delete entries as needed. • You can edit an entry in the Phone Book. • You can access the Phone Book entry you wish to edit by using either the storage position number or the name. To edit the entry using the position number: 1. From the PHONEBOOK menu, select Edit.
  • Page 60 Edit the entry using the name 1. From the PHONEBOOK menu, select Edit. 2. Press the LEFT navigation key. Find name appears in the middle row. 3. Enter the name for the entry you wish to edit, using the numeric keys.
  • Page 61 Copying between positions and memories As you fill up the Phone Book memories, you might want to move entries from one memory to another or between positions. Copying all from card memory to phone memory 1. From the PHONEBOOK menu, select COPY ALL. 2. Scroll to Card Phone and press YES. 3. Enter the number of the first position in the card memory you wish to copy and press YES.

  • Page 62: Communicating Via Modem

    Most phone network operators require that you have a separate data subscription. The default setting for the SETTINGS/Data menus is off for all phone modes. Inmarsat provides separate phone numbers for this service. When a data call is in progress, the phone displays the call type Data.

  • Page 63: Communicating Via Modem-Satellite Mode

    Making fax or data calls Note: You cannot use a conventional fax machine with the IsatPhone. You can only use appropriate fax software. For a list of recommended fax software solutions, refer to the Inmarsat web site.

  • Page 64: Using The Gsm Service

    Using the GSM service Refer to ‘Setting up your IsatPhone’ on page 8 for details on installing the SIM card and battery, attaching the antenna and turning the phone on. If you installed a GSM SIM card, many of the services described in this guide are available to you.

  • Page 65: Selecting Answer Mode

    YES. • Auto. • Manual Searching for a specific GSM network You can set up the IsatPhone to search for a specific GSM network. You must be in GSM mode to set GSM search options. To do this: 1. Scroll to NETWORKS/Search opt GSM and press Yes. SEARCH OPT/Select net displays: 2.

  • Page 66: Setting Next Call Type

    The auto function If the auto function is on, an incoming call is automatically answered after one ring signal. To select automatic answering mode: 1. Select ANSWER MODE from the SETTINGS menu. 2. Choose Any key or Auto. 3. Press YES to change the setting (ON or OFF) or NO to accept the default.

  • Page 67: Checking Gsm Call Cost

    Checking GSM call cost This function may not be available on all GSM SIM cards, as it is service provider dependent. In GSM mode, you can check the cost of the last outgoing GSM call or the accumulated cost of all outgoing GSM calls. You can also change the call cost per unit and store credit card numbers.
  • Page 68 Using the messages memory If you do not want to read an incoming message at once, it is automatically stored in the messages memory. If there are any unread incoming messages in the messages memory, a letter icon ( ) is displayed.

  • Page 69: Sending, Receiving And Managing Messages

    4. Scroll to the duration you want and press YES. Sending, receiving and managing messages This section explains how to send, receive and manage text messages on your IsatPhone. Sending a message To send a message: 1. From the MAIL menu, select Send message/New.

  • Page 70: Reading A Message

    Reading a message When you receive a message, you hear a beep and see a message in the display. The indicator light on the top of the phone blinks green rapidly. • If you want to read the message at once, press YES. You will see the last 7 digits of the telephone number of the sender and when the message was received.

  • Page 71: Erasing A Message

    Note: • Do not include spaces or non-numeric characters such as hyphens in the number. If a number is received that has spaces separating parts of the number, such as 001 919 555 1212, only 001 will dialled. Numbers separated by hyphens will not be recognized as valid numbers. • A phone number enclosed within double quotation marks has the highest probability of being recognized (e.g.
  • Page 72 If you have one or more standard messages that you use regularly, you can store it/them on the SIM card, to be re-used whenever you want (Inmarsat recommends that you do not store standard messages in the messages memory, as they may be deleted when the memory is full).

  • Page 73: Security

    Sending a stored message To retrieve and send a stored message: 1. From the MAIL menu, select Send message. New displays (press YES if you want to enter a new message). 2. If you want to send an existing message, scroll from New to the unsent messages;...

  • Page 74: Locking The Sim Card

    Locking the SIM card You can lock your SIM card to prevent unauthorised use of your phone. To lock the SIM card: 1. Select Lock card from the ACCESS menu. 2. Press YES. 3. Enter your PIN code and press YES. The message Locked confirms that the card lock is now activated.

  • Page 75: Changing The Pin Code

    4. Re-enter the new PIN (or PIN2) code to confirm it and press YES. Caution: if you enter the wrong PUK code ten times in succession, your card will be permanently blocked. If this happens, contact your service provider for a new SIM card. Changing the PIN code You should change your PIN code on a regular basis to prevent unauthorised use of your subscription.
  • Page 76 4. At the prompt Repeat New PIN enter the new PIN a second time to verify it. • The message New PIN confirms that the PIN code has been changed. • If the message Matching error displays, the new PIN was entered incorrectly. • If the message Wrong Pin displays, followed by Enter Old PIN the old PIN was entered incorrectly.

  • Page 77: Using The Phone Lock

    Using the phone lock The phone lock protects your phone against unauthorised use in the event of theft. It is independent of the SIM card lock. When turned on, the phone checks the phone lock after the SIM card lock has been checked and only if the SIM card is unlocked.

  • Page 78: Using The Key Lock

    Using the key lock The key lock feature helps you to avoid accidental dialling. A key icon in the display informs you that the keypad is locked. If the phone’s alarm sounds, you can turn it off by pressing any key. To lock the keypad: 1.

  • Page 79: Guidelines For Safe And Efficient Use

    Guidelines for safe and efficient use Your IsatPhone is a highly sophisticated electronic device. To get the most out of it read this text about product care, safety and efficient use. Product care • Do not expose your phone to liquid or moisture.
  • Page 80 According to the ICNIRP statement, which is based on the available body of research, there is no evidence that mobile terminals meeting the recommended limits can cause any adverse health effects. The IsatPhone conforms to the ICNIRP guidelines and other international exposure standards such as: • CENELEC European Pre-standard ENV50166-2:1995 (Europe).
  • Page 81 Your IsatPhone may affect the operation of some implanted cardiac pacemakers and other medically implanted equipment. Pacemaker patients should be aware that the use of an IsatPhone very close to a pacemaker might cause the device to malfunction. Avoid placing the phone over your pacemaker, ie.
  • Page 82 • To reduce the risk of electric shock, unplug the unit from any power source before attempting to clean it. • The charger must not be used outdoors or in damp areas. Children Do not allow children to play with your IsatPhone phone. It contains small parts that could become detached and create a choking hazard. Battery information New batteries Your mobile phone comes with a nickel metal hydride (NiMH) battery.

  • Page 83: Please Note

    • The talk and standby times depend on the actual transmission conditions when using the phone. • Use only Inmarsat approved batteries and the AC/DC adapter supplied with your battery charger. • Do not expose your battery to extreme temperatures, never above 60°C (140°F). For maximum battery capacity use your battery at room temperature. If the battery is used in cold temperatures the battery capacity will be reduced.

  • Page 84: Indicators In The Display

    Indicators in the display Symbol Indicates condition Symbol Indicates condition Network signal (none) Battery empty Network signal strength Battery strength Network signal strength Battery strength Network signal strength Battery strength Network signal strength Battery full Network signal (full) Battery charging Scroll text down Access Scroll text up...

  • Page 85: List Of Terms

    Public Land Mobile Network. PSMN Public Satellite Mobile Network. PUK Personal Unblocking Key. RSSI Received Signal Strength Indicator. Satellite system mode, refers to Inmarsat. SAT mode The phone is searching for, or has acquired a satellite network. Subscriber Identity Module. Supplementary Services. List of terms...

  • Page 86: Channel Number Map

    Asia-Pacific Asia-Pacific satellite This map depicts Inmarsat’s expectations of coverage post repositioning of its I-4 satellites. Outside the 20 degree contour line shown above, greater care may be required by the user to obtain service, depending on local topography and product used. Inmarsat will not guarantee service outside the 10 degree coverage area shown.
  • Page 88 Whilst the above information has been prepared by Inmarsat in good faith, and all reasonable efforts have been made to ensure its accuracy, Inmarsat makes no warranty or representation as to the accuracy, completeness or fitness for purpose or use of the information. Inmarsat shall not be liable...

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