Troubleshooting - AT&T U-verse User Manual

Troubleshooting

Issue: I pulled the tab from the battery compartment and pressed the AT&T key, but it did not
light up.
Remove the battery door (push the battery door tab up – towards the top of the remote).
Check to be sure the batteries are seated and properly installed according to the ( + or - )
markings inside the battery compartment.
Issue: The remote does not work or the backlighting is dim.
Check to be sure the batteries are installed properly (see above). Use only Alkaline
batteries. Batteries may be weak and need to be replaced.
Issue: My remote control does not control my U-verse receiver; I can't change channels.
Make sure the converter is properly installed and the blue LED is lit.
Issue: I tried to program using "Search for Device Codes", but it failed.
You must press the ENTER
Search doesn't work for all devices, try Learning Device Codes (Page 8).
Issue: What should I do when I replace a device after I programmed the mode key?
Simply override the code by reprogramming the mode key for the new device (see Quick
Start Guide, Section 3A Page 6, or Section 3B, Page 8).
key to "save" the programmed code.