AT&T U-verse Self-Installation Manual

Set up Voicemail from your home phone
AT&T U-verse Voicemail incorporates the latest technology to save you time and money, no matter where you are or
how you communicate.
To set up your voicemail from your home phone:
1. Dial *98 (or dial your home phone number).
2. Follow the prompts to set-up your mailbox.
3. After creating your PIN, be sure to set-up your authentication code. This will allow you to reset your PIN over
the phone if you forget it.
After you have set up your voice mailbox, visit att.com/vmviewer for the option of automatic delivery of your
voicemail messages to your qualifying Wi-Fi device or computer.
By downloading the AT&T Voicemail Viewer App, you can check your voicemail messages visually, choosing the
order in which you listen to them or even reading your messages as voicemail-to-text.
Manage your U-verse Phone and Voicemail features
To manage Phone Features online:
1. Log in to your online account at att.com/myatt
2. Click on HOME PHONE
3. Click on MANAGE VOICE FEATURES
To manage Voicemail Features online:
Log in to your online account at att.com/myatt
1.
2. Click on HOME PHONE
3. Click on CHECK VOICEMAIL
4. Click on VOICEMAIL SETTINGS
For more information on managing Phone Features or Voicemail Settings go to att.com/uvfeatures.
Having trouble?
Here are a few common issues to check:
What is your service activation date?
Do not attempt to install your service until
8pm or later on your service activation date.
You can find this date on your packing slip.
Still having problems? Many issues can be resolved with three simple steps:
1. Check your connections.
Check all cables and cords to ensure they are connected properly and securely.
2a. Power down, power up.
Unplug the BBU power cord from the back of the Wi-Fi Gateway. Leave the Wi-Fi Gateway
unplugged for 15 seconds and plug it back in.
2b. Wait for blinking indicator lights.
You may need to wait up to two minutes for blinking indicator lights to turn solid green.
Need more help?
Go online: Visit att.com/uversesupport.
Call us: Dial 1.800.288.2020 and ask for "U-verse technical support."
¿Habla español? Por favor visite att.com/uverseguias para ver
la informacion en español. También pueden ver la siguiente guía:
ATT122090839 (UV Double Play Internet + Voice) para más detailes.
©2011 AT&T Intellectual Property. http://www.att.com/gen/privacy-policy?pid=2587 All rights reserved. AT&T, the AT&T logo and all other AT&T marks
contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
Did you make the mandatory activation call?
You must complete activation for your AT&T
U-verse Voice service to work correctly.
See step 3.
AT&T U-verse
High Speed Internet
Wi-Fi Gateway

Before installation:

Do not attempt to install your
service until your service activation
date. You can find this date on
your packing slip.

Get started

Before you begin:
1. Check your service activation date.
Do not attempt to install your services until
8pm
8pm or later on the date provided to you
by AT&T. This date is also located on your
packing slip.
In the box:
1 Ethernet cable
1 data cable
Voice Line Splitter
Battery Backup
Unit (BBU)
5031 Wi-Fi Gateway
Voice and
®
self-
installation
guide
Approximate installation time: 55 minutes
2. Do you have a monitored home security system
or health alarm?
See "Specific Issues" on the back of this guide.
Terms of Service
User Guide
Quick Guide
Terms of Service
User Guide
AT&T U-verse
Quick Guide
911
Acknowledgment
Terms of Service
Packing slip
911 Acknowledgment form
Terms of Service
AT&T U-verse
AT&T U-verse Voice User Guide
Your 4-digit passcode.
AT&T High Speed Internet User Guide
You received a separate
AT&T U-verse
911 stickers
letter confirming the 4-digit
passcode you designated
when placing your order.
Images are not to scale.
(UV Double Play Internet + Voice)
2/13
FPO
ATT100070695
ATT122090839