Troubleshooting - Motorola MC17 Quick Reference Manual

10
Place the mobile
1.
computer on a
desktop with the
display facing
down.
Using a T6 Torx
2.
drive, remove two
screws securing
the bezel to the
housing.
Align the
3.
replacement bezel
on the housing.
Using a T6 Torx
4.
drive, secure the bezel to the housing using the two
Torx screws.
Torque the screws to 2.5 ± 0.2 kgf-cm (2.17 ± 0.17
5.
in-lbs.).

Troubleshooting

Problem
Mobile
computer
does not turn
on.
Recharge-
able battery
did not
charge.
MC17/MC17A/MC17T Mobile Computer
Cause
Battery not
charged.
Battery not
installed
properly.
The system is
not respond-
ing.
Mobile Com-
puter is in a
critical sus-
pend state due
to low battery.
Battery failed.
Mobile com-
puter removed
from cradle
while battery
was charging.
Solution
Charge or replace the battery.
Install the battery properly.
See
Installing the Battery on
page 4.
Perform a warm boot. If the
mobile computer still does not
turn on, perform a cold boot.
Place the mobile computer in
the Charging cradle. The
mobile computer re-boots and
begins charging.
Depending on how depleted
the battery is, the mobile com-
puter may take up to five min-
utes before it turns on.
Replace battery. If the mobile
computer still does not oper-
ate, perform a warm boot. See
Resetting the Mobile Com-
puter on page
Insert mobile computer in cra-
dle. The battery fully charges
in approximately five hours.
9.