Troubleshooting; Finding Solutions For Common Problems - 3Dlabs Wildcat 4210 User Manual

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Troubleshooting

This chapter describes common problems and solutions, how to get a usable video resolution, and how
to get help.

Finding Solutions for Common Problems

Problem
Display is black, not
synchronized, or
distorted
Monitor does not support
a selected resolution or
refresh rate
There is no VGA boot
screen
Cause
Display properties are not
set correctly.
Single monitor is not
plugged into primary
output port.
The selected settings are
not compatible with your
monitor and video card.
The connections may not
be set up properly.
Solution
In Windows 2000, restart in Safe Mode
and select a supported resolution and
refresh rate. In Windows NT, use the
Last Known Good option. See "Getting
a Usable Video Resolution" in this
chapter.
Turn off power to the computer.
Disconnect the monitor from the
secondary port and connect it to the
primary port. See Chapter 2, "Setup,"
for more information.
In Windows 2000, restart in Safe Mode
and select a supported resolution and
refresh rate. In Windows NT, use the
Last Known Good option. See "Getting
a Usable Video Resolution" in this
chapter.
Reinstall the video driver. See Chapter
2, "Setup," for more information.
Make sure the monitor cables are
securely fastened to the video card.
Make sure the monitors and computer
are plugged into electrical outlets and
are receiving power.
Check any other external display
connectors, if applicable.
Make sure the video card is seated
properly in its expansion slot.
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