Suggestions For Troubleshooting; Table 3-1. Scope Of Diagnostic Tools; Table 3-2. Troubleshooting Suggestions - HP Pavilion xz200 Service Manual

Suggestions for Troubleshooting

Function e-Diagtools
Bootup
Tests
Processor
Tests
Memory
Fan Tests
Batteries
Tests
Display
Hard disk Tests
Keyboard Tests
Tests
Parallel
Tests
LAN
Modem Tests
Tests
PCMCIA/
PC Cardbus
CD/DVD drive Tests
†
Use an appropriate external device to exercise the port. See the help text for the tests.
If you cannot isolate the cause of a problem using the above diagnostic tools, use the suggestions in
the following table to help find the problem.
Symptom Call Center:
Suggestions
To help determine likely causes, check to see what replaceable modules are involved in the system function and
what roles they play. See Figure 1-8 on page 1-14 and Table 1-6 on page 1-15.
Startup
Does not boot on Make sure battery is properly
battery, but boots installed and fully charged.
on AC.
Check battery contacts. If
available, try another battery.
Does not boot from Make sure CD is bootable.
CD in CD/DVD
Use BIOS configuration utility
drive.
to check boot order.
Restart notebook.
Sluggish startup or Check disk using Tools tab in
shutdown. disk's Properties sheet, and
use Disk Defragmenter to
optimize hard drive.
Delete temporary and
unneeded files.
Technology Code IC)

Table 3-1. Scope of Diagnostic Tools

Power-on self-test
Tests
Tests
Tests
Tests (CMOS battery only)
Tests
Tests
Tests (with boot CD)

Table 3-2. Troubleshooting Suggestions

Repair Center:
Likely Causes
Battery or contacts.
Motherboard.
CD/DVD drive.
Motherboard.
Hard drive.
Sycard PCCtest 450 BIOS
Configures
<F6> at boot to calibrate
†
Tests
Repair Center:
Comments
Use suggestions shown at
left.
Troubleshooting and Diagnostics 3-5