HP Pavilion xz200 Service Manual page 78

Symptom Call Center:
Suggestions
Modem will not Make sure notebook's
connect at any modem is properly
speed. connected to wall telephone
jack. Check cables.
Verify settings in Control
Panel. Make sure parity,
speed, word length, and stop
bits match on sending and
receiving modems.
Restart notebook.
Run Windows modem
diagnostics or modem
troubleshooter in Windows
Help.
Open Device Manager. If
modem is disabled, enable it.
If it has a conflict, try
disabling another device.
Use analog telephone line,
not PBX or digital line. In a
hotel, ask for data line.
Try disabling error correction
and data compression.
Download latest modem
driver from technical support
area of HP notebook web site
(see page vi).
Modem dials Check number you entered,
incorrectly. including digits required for
outside access or long
distance.
Check dialing options in
Control Panel—look for
duplicate digits for outside
access or long distance.
In foreign country, modem
may not recognize dial tone.
In Control Panel, disable
option that waits for dial tone.
Disable call-waiting.
Modem seems Check for excess line noise
slow. or static (often difficult to
eliminate on international
calls). Contact telephone
company if needed.
Disable call-waiting.
Eliminate extra connections
in the line. If possible,
connect directly to wall jack.
Try another telephone line,
preferably one used for a fax
machine or modem.
Technology Code IC)
Repair Center: Repair Center:
Likely Causes Comments
Mini-PCI card.
Motherboard.
Mini-PCI card.
Troubleshooting and Diagnostics 3-15