HP Pavilion xz200 Service Manual page 75

Symptom Call Center:
Suggestions
"System Error: Make sure disk is clean,
Unable to read undamaged, and inserted
drive" message. correctly. Clean with soft
cloth or replace as needed.
Wait 5 to 10 seconds after
closing tray before pressing
Play.
Restart notebook.
Make sure CD/DVD drive is
installed properly.
DVD doesn't play Before starting DVD player,
with two displays press Fn+F5 to switch to one
display. You cannot switch
displays once DVD player is
started.
If using both displays, DVD
image will not appear on any
display set up as
"secondary". Open Display in
Control Panel, click
Advanced on Settings tab,
and change settings.
Problems with Set resolution or color depth
display resolution or before starting DVD player.
color when playing You cannot change these
DVDs once DVD player is started.
Some combinations of color
depth and resolution not
supported in DVD playback.
If needed, reduce color depth
or display resolution.
No DVD or CD-RW CD/DVD drive module may
software on not have been properly
notebook installed first time notebook
was booted. Make sure drive
is correctly installed, and use
Recovery CDs to reinstall
factory software.
All DVD play is Some DVDs include software
erratic called "PC Friendly". This
software can cause errors or
erratic play. If needed,
uninstall PC Friendly and
restart notebook.
Keyboard
Some or all keys do Try reinserting ribbon cable
not work properly. in connector on motherboard.
External keyboard Check connections.
does not work.
Embedded numeric Press Fn+F8 to activate
keypad does not numeric keypad, and Lock
work. key to turn on number lock.
Avoid touching touch pad
while booting or resuming.
3-12 Troubleshooting and Diagnostics
Repair Center: Repair Center:
Likely Causes Comments
CD/DVD drive.
Motherboard.
Keyboard.
Motherboard.
External keyboard.
Motherboard.
Keyboard.
Motherboard.
Technology Code IC)