Telematrix SIP Phone Administration Manual
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Telematrix SIP Phone Administration Manual

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TeleMatrix SIP Phone
Administration Guide
sipsupport@telematrix.net
Page 1
www.telematrix.net

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Summary of Contents for Telematrix SIP Phone

  • Page 1 TeleMatrix SIP Phone Administration Guide sipsupport@telematrix.net Page 1 www.telematrix.net...
  • Page 2 About this document This How-To-Guide is intended for Customer Service and Technical Installation Personnel involved in the installation and maintenance of TeleMatrix SIP Endpoints. sipsupport@telematrix.net Page 2 www.telematrix.net...

  • Page 3: Table Of Contents

    Reference - Single Page SIP QuickStart for 3300IP and 9600IP……….………………………..52 Reference – Quick Keys (* * Commands to gain network information from phones) ..…..53 Reference – Power Over Ethernet (802.3af Classification of TeleMatrix Models) ……..…...54 Reference – 9600/9602IPDECT Handset/Base Registration and De-Registration ……..…...55 sipsupport@telematrix.net...
  • Page 4 Page 4 www.telematrix.net...

  • Page 5: Overview

    TeleMatrix 3300IP Single Line Corded SIP Phone V1.7.249.248 Feb 12 2009 Device Limitations This is a list of problems or not supported features when the Telematrix 3300IP phone is connected to the Mitel 3300. Feature Problem Description Unable to transfer calls using device based setup (Supervised or...

  • Page 6: Mitel 3300Icp Setup Notes

    System based configuration is recommended since Telematrix SIP phones can’t support device based call transfer (supervised or unsupervised). The following steps show how to program a 3300 ICP to connect with the Telematrix SIP phone. Network Requirements There must be adequate bandwidth to support the voice over IP. As a guide, the Ethernet •...

  • Page 7: Licensing And Option Selection - Sip Licensing

    Ensure that the 3300 ICP is equipped with enough SIP Device licences for the connection of SIP end points. This can be verified within the License and Option Selection form. Figure 1 – License and Option Selection sipsupport@telematrix.net Page 7 www.telematrix.net...

  • Page 8: Multiline Ip Set Configuration

    On the Mitel 3300 ICP, a SIP device can be programmed either in the User Configuration form or the Multiline IP Set Configuration form and are programmed as a “Generic SIP Phone”. Enterprise Manager can also be used to provision where this application is installed.

  • Page 9: Class Of Service Assignment

    The Class of Service Options Assignment form is used to create or edit a Class of Service and specify its options. Classes of Service, identified by Class of Service numbers, are referenced by the Station Service Assignment form for the SIP devices. Figure 3 – Class of Service Assignment sipsupport@telematrix.net Page 9 www.telematrix.net...
  • Page 10 Figure 4 – Class of Service Assignment (Cont) sipsupport@telematrix.net Page 10 www.telematrix.net...

  • Page 11: Sip Device Capabilities Assignment

    Mitel interop process. The Telematrix 3300IP can only be associated with a single SIP Device Capabilities Assignment form, though a form may be assigned to several devices, for example, one SIP Device Capabilities Assignment form can be assigned to all of one type of SIP device.

  • Page 12: Station Service Assignment

    Station Service Assignment Use the Station Service Assignment form to assign the previously configured Class of Service and SIP Device Capability number to each of the Telematrix 9600IP phone in the 3300. This form utilizes Range programming. Select the Telematrix 9600IP phone number then select Change. Enter the previously configured SIP Device Capability number and Class of Service for Day, Night 1 &...

  • Page 13: Multiline Set Key Assignment

    The Telematrix 9600IP will support up to 2 additional key line appearances. Each key assignment of the Telematrix 9600IP phone should be defined as multicall type and should specify that a call to the key’s directory number will ring the set.

  • Page 14: Telematrix Sip Phone Setup Notes

    “template” to be used for creating more configuration files. Telematrix has developed a Mass Configuration Utility that will allow installers to take a template and substitute values for as many phones/config files as necessary.
  • Page 15 Enable/Disable Device Based call features by going Advance > Call Service or SIPConfiguration > Advanced Set If all settings are correct you will see register status Registered and you can begin to make calls. Call Service Settings sipsupport@telematrix.net Page 15 www.telematrix.net...

  • Page 16: Telematrix Quickstart

    TeleMatrix SIP Quickstart The TeleMatrix 3300IP and 9600IP are a SIP-only phoneset, and is self-tested by Telematrix to be compatible with Asterisk IP/PBX, Avaya S8300 IP Server and lab tested for compatibility with the Mitel 3300ICP Version Release 9.0.0.41. The Phone, as it comes out of the box has a default IP address of 192.168.10.1.

  • Page 17: Manual Programming

    If used as a lobby phone, program ring-down to a specific number with the “hotline” field. Advance -> Call Service Setting menu Speed dial and Touchlite Message Retrieval keys are programmed in Advance -> Memory Key sipsupport@telematrix.net Page 17 www.telematrix.net...
  • Page 18 1 is pressed. Or if the entry is “12,xx” When you enter 1, dial tone stops. When you enter the 2, you get dial tone again. When you hit another digit, dial tone stops again. sipsupport@telematrix.net Page 18...
  • Page 19 (extx.3300ip.txt = 1234.3300ip.txt, 77701.3300ip.txt, or whatever extension numbering scheme you are creating) Quality of Service and VLAN Tagging are found under Advance -> QOS Below is a valid example of setting a Voice VLAN of 302 and a data VLAN of 301 sipsupport@telematrix.net Page 19 www.telematrix.net...

  • Page 20: Manually Configuring Vlans

    Changing the default LAN IP Address of 192.168.10.1 is possible under Network -> LAN Config – In order to enable VLAN, you must enable Bridge and disable NAT and DHCP Service as below: This setting won’t take effect unless you save the config and reboot the device sipsupport@telematrix.net Page 20 www.telematrix.net...
  • Page 21 If you do not hear Music On Hold (on a 3300ICP) you may need to change a setting in the SIP Devices Capability Assignment – Select “Prevent the Use of IP Address 0.0.0.0 in SDP Messages” to YES sipsupport@telematrix.net Page 21 www.telematrix.net...
  • Page 22 In the configuration file, these (<----) are the settings addressed below in the directions for configuration through the UI. <LAN CONFIG MODULE> Lan Ip :192.168.10.1 Lan NetMask :255.255.255.0 Bridge Mode <---- <DHCP CONFIG MODULE> Enable DHCP Server :0 <---- sipsupport@telematrix.net Page 22 www.telematrix.net...
  • Page 23 Hit Apply. UI will still be DEAD. Reconnect the phone to a port where the voice VLAN is supported if necessary. Power cycle phone if it is already connected to this LAN. The Phone should now come up on the chosen VLAN. sipsupport@telematrix.net Page 23 www.telematrix.net...
  • Page 24 (extx.3300ip.txt = 1234.3300ip.txt, 77701.3300ip.txt, or whatever extension numbering scheme you are creating) Quality of Service and VLAN Tagging are found under Advance -> QOS Below is a valid example of setting a Voice VLAN of 302 and a data VLAN of 301 sipsupport@telematrix.net Page 24 www.telematrix.net...

  • Page 25: Using The Mass Configuration Tool

    Using the Mass Configuration Tool The purpose of the TeleMatrix Mass Configuration Utility is to allow the installer to program a single phone to work within the network and then create multiple files (a unique one for each phoneset). After you have created the first known good working phone config file, others are made by copying and substituting the values that need to be changed into other unique config files.

  • Page 26: Loading Configuration Files

    (default IP address for 3300IP) 4. Alternatively, if it has acquired a new IP address from the network find that IP with * * 4 7 # 5. Type in username admin and password admin sipsupport@telematrix.net Page 26 www.telematrix.net...
  • Page 27 At the bottom of the screen is Update Configuration Click on the Browse button to select a configuration file to load onto the phone. Configuration files are .txt files. They can be named anything, but generally follow the naming convention of room#.phonemodel#.txt Eg: 1041.3300ip.txt sipsupport@telematrix.net Page 27 www.telematrix.net...
  • Page 28 Select the file you want to load for that phone: In this case we are loading extension 1041.3300ip.txt indicating that extension 1041s configuration will load on to a 3300IP model phone. Press Update button…the phone will load the new file and reboot sipsupport@telematrix.net Page 28 www.telematrix.net...
  • Page 29 1041@10.62.1.2 The TeleMatrix SIP phone sets support configuration file downloads via DHCP Option 66 in Firmware version V1.7.219.232 (November 8, 2008) and later (Sept 5 code DOES NOT). The files have a naming convention of 1234.3300ip.txt (1234 being the varying DN/Extension number of each individual phone.

  • Page 30: Tmx Ip Phone Installation And Configuration Overview

    TMX IP Phone Installation and Configuration Overview This section focuses on describing the environment that the TeleMatrix hospitality SIP phones will usually be installed within. Users The requirements for phone installation and configuration are focused first on the needs of two types of users, the installer and the administrator.
  • Page 31 VLAN id (DHCP Option 132) and DSCP (DHCP Option 133) and TOS values for voice traffic (DHCP Option 134). (*Support for the DHCP Options is not available in the TeleMatrix SIP phones at this time.*) Tasks The main tasks carried out by the users are the source of the requirements for the system.
  • Page 32 ConfigID of 91206, the bedside phone 71206 and the desk phone 81206. If the phone type string for this phone is “3300ip”, then the configuration file name for the bathroom phone would be 91206.3300ip.txt. sipsupport@telematrix.net Page 32 www.telematrix.net...

  • Page 33: Using The Mass Configuration Tool

    9600IP phones have 9600IP.txt, etc) Using the Mass Configuration Tool The purpose of the TeleMatrix Mass Configuration Utility is to allow the installer to program a single phone to work within the network and then create multiple files (a unique one for each phoneset).
  • Page 34 They are then loaded onto the phone via the process below. The Mass Configuration Utility is available for TeleMatrix partners, as a tool to facilitate building their own multiple config files. If you have a mass configuration subscription agreement on file with TeleMatrix, you may send your template to sipsupport@telematrixusa.com...

  • Page 35: Loading Configuration Files

    Alternatively, if it has acquired a new IP address from the network find that IP with * * 4 7 # 10. Type is username admin and password admin Next Navigate to, and select the Config Manage tab on the left sipsupport@telematrix.net Page 35 www.telematrix.net...
  • Page 36 Select the file you want to load for that phone: In this case we are loading extension 1041.3300ip.txt indicating that extension 1041s configuration will load on to a 3300IP model phone. Press the Update button…the phone will load the new file and reboot sipsupport@telematrix.net Page 36 www.telematrix.net...

  • Page 37: Updating Firmware And Configurations Via Tftp

    1 is indeed updated to the correct extension at the correct server. 1041@10.62.1.2 Updating Firmware and Configurations via TFTP The ongoing maintenance and swapping of TeleMatrix SIP phones in a hospitality setting currently requires that the SIP sets retrieve a configuration file of xxxx.3300ip.txt from a TFTP server.
  • Page 38 Hotel staff can easily replace a defective phone simply by following the steps referenced above in 1 a. The alternative is to manually upgrade the TeleMatrix SIP phonesets by logging into each phone’s web user interface (UI)… browse to the web interface of the phone and manually upgrade through the System ->...
  • Page 39 Step 1 - Implement the Mitel 3300ICP TFTP server : Here is the configuration to be implemented in the network environment to allow the TeleMatrix SIP phones to be served a DHCP address and route via DHCP Option 66 to the Mitel Controller server and download it’s config file.
  • Page 40 Step 2 – Configure the Mitel 3300ICP and place files on it’s native TFTP server. Specify the tftp server name in the Mitel 3300ICP controller. This is done under DHCP Options sipsupport@telematrix.net Page 40 www.telematrix.net...
  • Page 41 Page 41 www.telematrix.net...
  • Page 42 Using Microsoft IE, type in your Mitel 3300ICP controller’s IP address in to the browser: Eg ftp://10.20.0.2 3300ICP – Default User ID is system and password is password sipsupport@telematrix.net Page 42 www.telematrix.net...
  • Page 43 After the challenge, you will arrive at the root of the FTP server sipsupport@telematrix.net Page 43 www.telematrix.net...
  • Page 44 You will want to view the files on the controller with Windows Explorer View -> Open FTP Site in Windows Explorer Now you can see the hidden directories: The tftp subdirectory is here…double- click to enter. sipsupport@telematrix.net Page 44 www.telematrix.net...
  • Page 45 Open a second window of Windows Explorer and browse to where you have the Configuration files for the TeleMatrix IP Phones. Select the config files and drag and drop into the tftp directory sipsupport@telematrix.net Page 45 www.telematrix.net...
  • Page 46 - As new firmware and configuration files are deemed necessary, replace the TeleMatrix IP Phone config files again with an incremented version (2.0003 becomes 2.0004) and a config module specifying the new firmware file is added. Use the TeleMatrix Mass Configuration Tool to create multiple files...
  • Page 47 TFTPD32 and Firmware Upgrade QuickStart for 3300IP and 9600IP TeleMatrix SIP phone sets can retrieve configuration files and firmware file upgrades via the tftp protocol. Many SIP servers have built in tftp servers, but there are some occasions where it is advisable to use one in a stand-alone setting (such as when pre-configuring or testing).

  • Page 48: Reference - Tftpd32 And Firmware Upgrade Quickstart For 3300Ip And 9600Ip

    If you are only updating firmware, the following <AUTOUPDATE CONFIG MODULE> is a template for a small configuration file specifically to update firmware. This can be used stand- alone, or can be added to the phone’s complete configuration file. (Save this as 3.3300ip.txt) <<VOIP CONFIG FILE>>Version:2.0004 sipsupport@telematrix.net Page 48 www.telematrix.net...
  • Page 49 Now you have reset to the default settings. Finally, cycle power (remove and replace WAN power cable) to restart the phone with factory default settings. Upgrade Firmware and Retain known Working Configuration Files sipsupport@telematrix.net Page 49 www.telematrix.net...
  • Page 50 This process assumes that the phones can still reach a single TFTP server guest and voice VLANs This should upgrade the phone’s firmware and put back on the known working configurations of the phones. sipsupport@telematrix.net Page 50 www.telematrix.net...
  • Page 51 TeleMatrix SIP Quickstart The TeleMatrix 3300IP and 9600IP Cordless DECT are SIP-only hospitality guest sets. The Phones are powered only by POE/802.3af and will acquire an IP address when met by a DHCP server. Begin by plugging your POE Ethernet cable into the WAN port. To retrieve an IP address, press * * 4(I) 7(P) #. The phone’s IP address will be spoken by audio through the speaker.

  • Page 52: Reference - Single Page Sip Quickstart For 3300Ip And 9600Ip

    Then you will see “clearing conf” on the screen, next you see “conf reset”. Now you have reset to the default settings. Finally, cycle power (remove and replace WAN power cable) to restart the phone with factory default settings. sipsupport@telematrix.net Page 52 www.telematrix.net...

  • Page 53: Reference - Quick Keys (* * Commands To Gain Network Information From Phones)

    The TeleMatrix family of SIP phones has implemented an innovative way to determine various states of the SIP phone and the network it is attached to via the phone’s dial-pad. By pressing the * key twice in succession followed by a series of numbers (generally matched to the command’s corresponding letters.)

  • Page 54: Reference -Power Over Ethernet (802.3Af Classification Of Telematrix Models)

    Reference –Power Over Ethernet (802.3af Classification of TeleMatrix Models) The 9600/9602IP-DECT cordless hospitality phone has a base station that is powered via POE 802.3af. The max power consumption is 3.5W, thus falling into the POE class spectrum of Class 2. The auxiliary handset stations are powered via standard electrical plugs.

  • Page 55: Reference - 9600/9602Ipdect Handset/Base Registration And De-Registration

    Press “4” on the base unit to delete the fourth handset. Note: After pressing the number keys, Charge indicator light will flash, which means the handset is being deleted by the phone. When Charge indicator light stops flashing, it means that the deletion is finished. sipsupport@telematrix.net Page 55 www.telematrix.net...

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