Phone Basics; Making Calls; Answering Calls; Ending Calls - Polycom SoundPoint 320 Quick Manual

Phone Basics

Making Calls

Using the handset

Pick up the handset, dial the number, then press
the Dial button
or

Dial the number, and then press the Dial button.
Using the hands-free speakerphone
With the handset on-hook:
1. Press the Speaker Phone button or press the
NewCall softkey
2. Dial the number, and then press the Dial button.
Using speed dial

Use the dial pad to enter the speed dial index
followed by the # key

Press the Dial button or pick up the handset to
place a call.
Tip: During a call, you can alternate between handset
and hands-free speakerphone modes by pressing the
speaker phone button or picking up the handset.

Answering Calls

When you are not in another call, you can answer the
phone by:

Picking up the handset
or

Pressing the Speakerphone button
or

Pressing the Line key
or

Pressing the Answer softkey.

Ending Calls

To end a call, do one of the following:

Hang up the handset
or

Press the EndCall softkey
or

If using the speakerphone, press the
Speakerphone key.

Rejecting/Silencing a Ringing Call

You can ignore an incoming call and stop it from
ringing. Silencing the current call does not affect
future calls (future calls will ring as usual).
Press the Ignore softkey to silence the ring of an
incoming call. If voice mail is configured for the line,
the unanswered call will default to voice mail and
will show up in your Received Calls List.
ISC Networking & Telecommunications
PennNet Phone: Polycom SoundPoint IP 320/321 Quick Guide
Note: This feature does not work on lines that appear
on multiple sets.

Redialing Last Outgoing Number

To call the last number dialed from your phone, use
the Placed Call list.
1. Press the Menu button
2. Select Features (1 on the dial pad)
3. Select Call Lists (4 on the dial pad)
4. Select Placed (2 on the dial pad)
5. Highlight the call, and then press the Dial
button.

Muting a Call

During a call, press the Mute key (Red button with
microphone icon). The Message Waiting Indicator
turns red and a microphone on the graphic display
indicates that the other party (or parties) cannot hear
you.

Activating Do Not Disturb

If voice mail is configured for the line, all calls will
default to voice mail when Do Not Disturb (DND) is
enabled.
To turn on Do Not Disturb:
1. Press the Menu button
2. Select Features using the checkmark button,
and then select Do Not Disturb. A flashing icon
―(x)‖ and the text ―Do Not Disturb‖ is displayed
on the screen indicating the feature has been
turned on.
To disable Do Not Disturb:
1. Press the Menu button
2. Select Features, and then select Do Not Disturb
again.

Navigation Arrows

When the phone is in use, press the appropriate
navigation arrows to scroll through menu options or
to select an item from the menu.

Checkmark button – Use the checkmark button
to select a field, a menu option, or to enter into
edit mode for some options

Up, down, left, right keys – Use these navigation
arrow keys to scroll through lists
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