Verizon 4G LTE USB Modem User Manual
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Verizon 4G LTE USB Modem User Manual

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Modem-UML295
USB
LTE
4G
Verizon
User Guide
Usuario
del
Guía
Verizon 4G LTE
USB Modem-UML295

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Summary of Contents for Verizon 4G LTE USB Modem

  • Page 1 Modem-UML295 Verizon User Guide Usuario Guía Verizon 4G LTE USB Modem-UML295...

  • Page 2: User Manual

    User Manual Thank you for purchasing the Verizon 4G LTE USB Modem UML295. The UML295 is a Global Ready wireless device that enables high-speed wireless communication from your computer and easily connects at high speeds to the Internet, your corporate Intranet, and your email while you’re away from...

  • Page 3: Table Of Contents

    Table of Contents Before Using UML295 Instructions ..........................4 Introduction to the Verizon 4G LTE USB Modem UML295 ........4 Getting Started System Requirements ......................6 Installing the 4G LTE SIM Card* ..................6 Removing the 4G LTE SIM Card ..................8 Installing USB Modem Connecting Your Modem ....................9...
  • Page 4 Main Menu ...........................19 Settings ..........................19 Usage Information ......................25 Text Messaging ........................25 Updates ..........................27 Help ............................27 Troubleshooting All Supported Operating System ................28 Windows XP(SP3) ......................30 Windows 7 / Vista(SP2) ....................31 Windows 7 / Vista(SP2) / XP(SP3) ................34 Glossary Safety and Warranty Regulatory Notices ......................39 Warnings and Cautions ....................

  • Page 5: Before Using Uml295

    Introduction to the Verizon 4G LTE USB Modem UML295 The Verizon 4G LTE USB modem is designed for your computer’s USB port, which is available in most models. The USB modem can be used to access the Internet, your company’s intranet, or you can use it to send and receive email.
  • Page 6 Red Lighting Effect Status Indicator LED USB Connector External Antenna Adapter Ports Cover SIM Card Slot: Positioned at the right of the USB modem. Before Using UML295 5...

  • Page 7: Getting Started

    If not already done, please follow these instructions for the installation of your new SIM (Subscriber Identity Module) Card. 1. Remove the protective USB modem cover by pressing down between the Verizon and Pantech logos with your thumb and sliding the cover upwards. 6 Getting Started...
  • Page 8 2. Insert the SIM Card into the slot with the Verizon logo facing upwards. 3. Gently push the SIM Card into the slot until it clicks into place and slide the cover onto the modem until it clicks into place. Correct Incorrect * Your SIM Card is a small rectangular plastic card that stores your phone...

  • Page 9: Removing The 4G Lte Sim Card

    Removing the 4G LTE SIM Card 1. Remove the protective USB modem cover by pressing down between the Verizon and Pantech logos with your thumb and sliding the cover upwards. 2. Gently push in the SIM Card to release it.

  • Page 10: Installing Usb Modem

    Installing USB Modem Connecting Your Modem Getting started is simple. Insert the USB modem into a USB port on your computer. 1. Once your modem is properly inserted, open your computer’s web browser and enter mbb.vzw.com in the browser’s address line then press the Enter key.

  • Page 11: Removing Your Modem

    Removing Your Modem After your session is over and you disconnect from the network, you’re ready to safely remove your modem by gently gripping the modem by the edges and pulling outward. Note When removing the USB modem, always grip the top and bottom of the modem and pull gently.

  • Page 12: Led Status Overview

    LED Status Overview Your modem has an LED light. The LED light operates as follows: LED Color Status The modem is not connected to any wireless Solid Red service. The modem is currently attached and connected Solid Amber to a roaming network with no data activity. Blinking Amber The modem is currently attached to a roaming network but not connected to that network.

  • Page 13: To Install Usb Driver For Windows

    Windows XP(SP3) 1. Turn on your computer. 2. Insert the modem into your USB port. 3. PANTECH UML295 Install Wizard screen will appear automatically. Click Next > Install to continue the installation. It might take a few minutes. 4. If prompted during the installation to install the Windows XP Hotfix, you can choose whether or not to install this fix.
  • Page 14 1. Open the My Computer folder and double-click Verizon Mobile. 2. Open the Windows folder and double-click the driver file. 3. PANTECH UML295 FOR CDFREE Install Wizard screen will appear automatically. Click Next > Install to continue the installation. It might take a few minutes.
  • Page 15 To install the Windows XP Hotfix, follow the steps below. 1. When the prompt appears, leave the installation manager open, then open your computer’s web browser. Type the URL mbb.vzw.com in the browser’s address line then press the Enter key. 2.

  • Page 16: To Install Usb Driver For Mac

    To Install USB Driver for Mac 1. Turn on your computer. 2. Insert the modem into your USB port. 3. Your computer will recognize the modem and pop-up window will appear automatically. Click Network Preferences. If you do not see pop-up window, click the network icon and select Open Network Preferences.
  • Page 17 5. Click the button and select PANTECH UML295 or Ethernet Adaptor. And, click Create. 6. Click Apply. 16 Installing USB Modem...

  • Page 18: Using Usb Modem

    Using USB Modem Start the Verizon Mobile Broadband Manager You can manage available network connections and see your current connection state. Using the Web Address Open the web browser on your computer. To start the Verizon Mobile Broadband Manager, enter mbb.vzw.com in the browser’s address line and press Enter key.

  • Page 19: Welcome Page

    Using the UPnP Open the Network on the Start menu. To start the Verizon Mobile Broadband Manager, double-click the UML295 LTE Device. Using the Bonjour Open the Safari and click Collections > Bonjour. To start the Verizon Mobile Broadband Manager, double-click the UML295 Web Server. Welcome Page The web browser will open the main page for the Verizon Mobile Broadband Manager as shown below.

  • Page 20: Main Menu

    Main Menu The main menu allows you to navigate the Verizon Mobile Broadband Manager easily. Settings The settings menu allows you to view information about your modem and network status. Connectivity 1. Click Menu > Settings > 4G LTE. Using USB Modem 19...

  • Page 21: Network Selection

    2. Set connection options and then click Save Settings. Option Description Select the connection preference Device connection (Manually connect / Auto connect except when preference roaming / Auto connect). Selects the network type (Global / LTE/CDMA Mode / Network Type GSM/UMTS Mode).
  • Page 22 4. Click the checkbox in front of Automatic Network Selection and click Close. Manual Selection 1. Click Menu > Settings > 4G LTE. 2. Select the Network Type and Subtype option. 3. Click Network Selection. 4. Click Scan. 5. Select a desired network in the list and click Select. Note Network Selection is only available when Network Type is GSM/UMTS Mode.

  • Page 23: Changing The Pin

    3. Enter the PIN code in the Enter PIN field. 4. Click Apply. 5. To unlock the SIM card, uncheck the checkbox in the front of Enable SIM Lock. 6. Enter the PIN code in the Enter PIN field and then click Apply. Changing the PIN You can change the PIN when SIM card lock is enabled.
  • Page 24 Accessing GPS 1. Click Menu > Settings > GPS. 2. Click Install NMEA to download and install the NMEA driver. 3. Click Start under the GPS option. 4. Click Start under the GPS Tracking option. Note • GPS and GPS Tracking are only available for Windows OS. • GPS allows you to turn on/off the GPS function and GPS Tracking allows you to use GPS information.

  • Page 25: Connecting To A Network

    Setting the VPN You need to install the enhanced application when you set up the VPN. Click Menu > Settings > Install Enhanced App to install the enhanced application. 1. Click Menu > Settings > VPN. 2. Enter the VPN application path in the VPN Application Name field. 3.

  • Page 26: Usage Information

    Usage Information The Usage Information menu allows you to review your usage history online. Please ensure that you have an Internet connection. 1. Click Menu > Networks > View Usage. Text Messaging USB modem allows you to send and receive text messages. Start new conversation 1.
  • Page 27 2. Enter a phone number in the To field. 3. Enter the message in the text field and click Send. Delete the conversation 1. Click Menu > Messages. 2. Select the phone number and click to delete the conversation. 26 Using USB Modem...

  • Page 28: Updates

    Updates The Check For Update menu allows you to update software. 1. Click Menu > Settings > Check For Update. 2. Click Continue to start the update. 3. Follow the steps to update. Help The Help menu provides contact information and useful topics for you to use your USB modem.

  • Page 29: Troubleshooting

    Troubleshooting All Supported Operating System Symptom 1 Unable to load the Verizon Mobile Broadband Manager in your browser. Resolution Consider the following scenario: • You use firewall, internet security, antivirus and/or endpoint protection software. Please proceed following steps. 1. Open your local firewall, internet security, antivirus and/or endpoint protection software.
  • Page 30 Symptom 3 The Verizon Mobile Broadband Manager appears sluggish or unresponsive. Resolution Consider the following scenario: • You use the VPN connection via the USB modem. • You Install the Enhanced App. • You use firewall, internet security, antivirus and/or endpoint protection software.

  • Page 31: Windows Xp(Sp3)

    Windows XP(SP3) Symptom 1 The RNDIS device no longer works correctly. For example, the data application on the computer may report an error that the data transmission has failed. To resolve this problem, you have to restart the computer. Resolution Consider the following scenario: • A Remote Network Driver Interface Specification (RNDIS) device is installed on a Windows XP-based computer, such as a USB radio device.

  • Page 32: Windows 7 / Vista(Sp2)

    Windows 7 / Vista(SP2) Symptom 1 The communication between the modem and the computer stops. Additionally, a yellow exclamation mark (!) appears next to the device name in Device Manager. Resolution Consider the following scenario: • You have a computer that is running Windows 7, Windows Server 2008 R2, Windows Vista or Windows Server 2008.
  • Page 33 Symptom 2 The NDIS device is not completely removed from the fault-tolerant system. The fault-tolerant system cannot fail over to another NDIS device. Therefore, the system is in a non-redundant state. Resolution Consider the following scenario: • You use a fault-tolerant system that is running Windows Server 2008 R2 or Windows 7.
  • Page 34 Symptom 4 Windows does not load the WWAN adapter driver. Additionally, you receive an error message that resembles the following: Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. Resolution Consider the following scenario: • You have a Windows 7-based or Windows Server 2008 R2-based...

  • Page 35: Windows 7 / Vista(Sp2) / Xp(Sp3)

    Windows 7 / Vista(SP2) / XP(SP3) Symptom 1 The Enhanced App occasionally shows Searching For USB Modem. Resolution Consider the following scenario: • You install the Enhanced App. • You push the Connect button to connect network. • You use the VPN connection via the USB modem. Please bypass proxy server for local address.

  • Page 36: Glossary

    Glossary 4G/3G Networks In telecommunications, 4G is the fourth generation of mobile phone mobile communications standards. It is a successor of the third generation (3G) standards. A 4G system provides mobile ultra-broadband Internet access, for example to laptops with USB wireless modems, to smartphones, and to other mobile devices.
  • Page 37 Driver Software that controls a device. HSPA High Speed Packet Access (HSPA) is an amalgamation of two mobile telephony protocols, High Speed Downlink Packet Access (HSDPA) and High Speed Uplink Packet Access (HSUPA), that extends and improves the performance of existing 3rd generation mobile telecommunication networks utilizing the WCDMA protocols.
  • Page 38 Kbps Kilobits per second. Kilobyte (KB) 1024 bytes (Approximately 1/2 page of plain text) Mobile Broadband Although broadband has a technical meaning, wireless-carrier marketing uses the phrase “mobile broadband” as a synonym for Internet access. Modem Hardware that translates and transmits data over wire-line or wireless. NDIS The Network Driver Interface Specification (NDIS) is an application programming interface (API) for network interface cards (NICs).
  • Page 39 RNDIS device The Remote Network Driver Interface Specification (RNDIS) is a Microsoft proprietary protocol used mostly on top of USB. It provides a virtual Ethernet link to most versions of the Windows operating system. Universal Plug and Play (UPnP) Universal Plug and Play (UPnP) technology targets home networks, proximity networks and networks in small businesses and commercial buildings.

  • Page 40: Safety And Warranty

    Safety and Warranty Regulatory Notices UML295 complies with Parts 15, 22, and 24 of the FCC rules. It has been tested with the typical personal computer with a USB port. This USB modem must not be co-located or operated in conjunction with any other antenna or transmitter.

  • Page 41: Product Handling

    • This USB modem does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference causing equipment standard entitled “Digital Apparatus”, ICES-003 of the Department of Communications. • If you have purchased this product under a United States Government contract, it shall be subject to restrictions as set forth in subparagraph (C)(1)(ii) of Defense Federal Acquisitions Regulations (DFARs) Section 252.227-7013 for Department of Defense contracts, and as set forth in...

  • Page 42: Safety Information For Wireless Usb Modem

    Safety Information for Wireless USB Modem READ THIS INFORMATION BEFORE USING YOUR WIRELESS USB MODEM Exposure to radio frequency signals Your wireless USB modem is a low power radio transmitter and receiver. When it is ON, it receives and also sends out radio frequency (RF) signals. In August 1996, the Federal Communications Commissions (FCC) adopted RF exposure guidelines with safety levels for USB modem.

  • Page 43: Antenna Safety

    Antenna safety Use only an approved replacement antenna. Unauthorized antennas, modifications, or attachments could result in violation of FCC regulations. Please contact your local dealer for replacement antenna. Do not use the USB modem with a damaged antenna. If a damaged antenna comes into contact with the skin, a minor burn may result.

  • Page 44: Other Safety Guidelines

    Your physician may be able to assist you in obtaining this information. Turn your USB modem OFF in healthcare facilities when any regulations posted in these areas instruct you to do so. Hospitals or healthcare facilities may be using equipment that could be sensitive to external RF energy. Vehicles RF signals may affect improperly installed or inadequately shielded electronic systems in motor vehicles.
  • Page 45 atmosphere and obey all signs and instructions. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death. Areas with a potentially explosive atmosphere are often, but not always, clearly marked. They include fueling areas such as gas stations; below deck on boats;...

  • Page 46: Safety Information For Fcc Rf Exposure

    Safety Information for FCC RF Exposure WARNING! READ THIS INFORMATION BEFORE USING CAUTION In August 1996 the Federal Communications Commission (FCC) of the United States with its action in Report and Order FCC 96-326 adopted an updated safety standard for human exposure to radio frequency electromagnetic energy emitted by FCC regulated transmitters.

  • Page 47: Sar Information

    SAR Information THIS MODEL MEETS THE GOVERNMENT’S REQUIREMENTS AND EUROPEAN UNION (EU) STANDARDS FOR EXPOSURE TO RADIO WAVES. Your wireless USB modem is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S.

  • Page 48: Fcc Compliance Information

    this model device is on file with the FCC and can be found under the Display Grant section of http://www.fcc.gov/oet/fccid after searching on FCC ID: JYCSPARKLE. Additional information on Specific Absorption Rates (SAR) can be found on the Cellular Telecommunications Industry Association (CTIA) web-site at http://www.ctia.org.

  • Page 49: 12-Month Limited Warranty

    This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful Interference to radio communications. However, there is no guarantee that interference will not occur in a particular Installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the...
  • Page 50 This Warranty does not apply to: (a) Product subjected to abnormal use or conditions, accident, mishandling, neglect, unauthorized alteration, misuse, improper installation or repair or improper storage; (b) Product whose mechanical serial number or electronic serial number has been removed, altered or defaced. (c) Damage from exposure to moisture, humidity, excessive temperatures or extreme environmental conditions;...
  • Page 51 To obtain repairs or replacement within the terms of this Warranty, the product should be delivered with proof of Warranty coverage (e.g. dated bill of sale), the consumer’s return address, daytime phone number and/or fax number and complete description of the problem, transportation prepaid, to the Company at the address shown below or to the place of purchase for repair or replacement processing.
  • Page 52 IN USA: Personal Communications Devices, LLC. 1516 Motor Parkway Hauppauge, NY 11749 1-800-229-1235 IN CANADA: PCD Communications Canada Ltd. 5535 Eglinton Avenue West, Suite 210 Toronto, Ontario M9C 5K5 1- 800-465-9672 ©2013 Verizon Wireless. All Rights Reserved. Safety and Warranty 51...

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