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10. Help
Troubleshooting
10.3 When a function does not work
10.3.1 General
Problem
The unit does not work.
The recording paper exit
becomes full quickly or the
recording paper does not
stack properly at the
recording paper exit.
I cannot adjust the volume,
display items stored in the
one-touch dial and navigator
directory.
A printing error is displayed
while using PC FAX and
Remote Control.
Multi-Function Station does
not work properly.
I cannot install or uninstall
Multi-Function Station.
I cannot view the operating
instructions using Multi-
Function Station.
I cannot find the unit in the
[Target Device] or [Device
Select] dialogue box when
operating the following
functions.
– Scanning
– Remote Control
– PC FAX
– Device Monitor
80
Cause & Solution
L Check the connections (page 17, 26).
L High humidity may cause the recording paper to curl. Try turning the paper
over and re-inserting it. If the curl on the paper is heavy, please remove it
from the recording paper exit. If you still have this problem, contact our
service personnel.
L The unit is set to scan mode or copy mode. Press {K} to switch modes. If
you still have this problem, contact our service personnel.
L The printer driver is used for PC FAX and Remote Control. Transmission
errors will be displayed as printing errors.
L If the USB cable is connected to a USB hub, connect the cable directly to the
USB port on your computer.
L Make sure you have installed the latest Service Pack available for the
version of Windows installed on your computer. See the Microsoft web site
for details.
L If you have any other multifunction software installed on your computer,
uninstall it.
L Check that your computer has enough memory and hard disk space. If your
computer warns that there is insufficient memory, close other applications.
If there is not enough space on the hard disk, delete unnecessary files.
L Uninstall Multi-Function Station once, and re-install it.
L Some of the files needed to install or uninstall Multi-Function Station may be
corrupted. Use the MfsCleaner utility (found on the supplied CD-ROM) to
solve the problem.
1. Insert the supplied CD-ROM into your CD-ROM drive.
L The setup program will start automatically.
2. [Tools] i [Cleanup Tool]
L The [MfsCleaner] window will appear.
3. Click [Clean], and then click [Yes] to restart the computer.
Note:
L To install Multi-Function Station again, see page 25.
L Install the operating instructions on your computer beforehand (page 26).
L The printer driver has not been installed. Install it on your computer (page
25).
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