Troubleshooting Network Errors; Cannot See This Equipment - Toshiba e-Studio 3500c Network Administration Manual

2 Troubleshooting

Troubleshooting Network Errors

If you cannot print to this equipment from a network-connected computer, and you have ruled
out both faulty and malfunctioning hardware and incorrectly installed or configured software as
the cause, the problem is most likely to be network related.
This chapter describes the most common network configuration problems and provides steps to
resolving them. If the problem persists after you have followed all of the steps, contact
TOSHIBA's authorized dealer for further assistance.

Cannot See This Equipment

Problem Description
After configuring this equipment, you cannot see it on the network. This could be the result of
configuration conflicts within this equipment, but is more likely to be caused by network configu-
ration errors.
The following checklist helps you identify the source of the error and directs you where you can
find more information about resolving it. If the problem persists after you have followed all of the
steps, contact TOSHIBA's authorized dealer for further assistance.
No Check...
1 Did a startup page print out?
If not, wait until the commu-
nication comes online.
Examine the protocol set-
tings that print out on the
startup page. Are they cor-
rect?
2 Print out a configuration
page. Make sure there are
not any discrepancies or
inconsistencies between the
current network settings
and your network environ-
ment. Change the network
settings, if necessary. Use
the Find Computer utility
from your Windows com-
puter to locate this equip-
ment by its device name.
Can you find this equip-
ment?
3 Can you locate other com-
puters that are in the same
network as this equipment?
4 Check link LED activity on
the hub and/or NIC of this
equipment and the client
machine. Do the hardware
components appear to be
functioning properly?
60

Troubleshooting Network Errors

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Setup the proper protocols.
Next Step
Setup the proper protocol if
required.
Once you find this equipment,
configure the port that it is
mapped correctly to the device.
Next Step
Check the network settings on the
client computer to make sure they
Next Step
are compatible with the network
settings on this equipment.
Contact your TOSHIBA service
representative.
Next Step