Toshiba e-Studio 3500c Network Administration Manual
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Toshiba e-Studio 3500c Network Administration Manual

Multifunction digital color systems
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MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS
Network
Administration Guide

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Summary of Contents for Toshiba e-Studio 3500c

  • Page 1 MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS Network Administration Guide...

  • Page 3: Software License Agreement

    ELECTRONIC FILE INCLUDED ON THE USER DOCUMENTATION CD-ROM INCLUDED HEREWITH; HOWEVER, ALL SOFTWARE AND DOCUMENTATION DEVELOPED OR CRE- ATED BY OR FOR TOSHIBA TEC CORPORATION (“TTEC”) ARE PROPRIETARY PROD- UCTS OF TTEC AND ARE PROTECTED BY COPYRIGHT LAWS, INTERNATIONAL TREATY PROVISIONS, AND OTHER APPLICABLE LAWS.

  • Page 4: Limitation Of Liability

    U.S. Government is subject to restrictions set forth in subdivision (b) (3) (ii) or (c) (i) (ii) of the Rights in Technical Data and Computer Software Clause set forth in 252.227-7013, or 52.227-19 (c) (2) of the DOD FAR, as appropriate. Contractor/Manufacturer is TOSHIBA TEC Corporation, 6-78, Minami-cho, Mishima-shi, Shizuoka-ken, 411-8520, Japan.

  • Page 5: Trademarks And Copyright

    Copyright © 2006 TOSHIBA TEC CORPORATION All rights reserved Under the copyright laws, this manual cannot be reproduced in any form without prior written permission of TTEC. No patent liability is assumed, however, with respect to the use of the infor- mation contained herein.

  • Page 6: Preface

    The term “e-Filing” in this manual is an abbreviation of “electronic filing”. Lineup of Our Manuals Thank you for purchasing the TOSHIBA multifunctional digital color systems e-STUDIO3510c Series. We have provided you with these manuals for the operation of this equipment. Select and read the manual best suited to your needs.
  • Page 7 Color Guide This color Guide simply explains the functions such as “copy density adjustment”, “color adjustment”, “copy editing”, "image editing” and “image processing” in color. This guide also includes the basic knowl- edge of color. Other guides are provided by the User Documentation CD-ROM in PDF files: TopAccess Guide This TopAccess Guide explains how to operate and set up the network functions such as the network scanning function and job management,...
  • Page 8 e-Filing Guide This e-Filing Guide explains how to operate the e-Filing function using the TWAIN driver, File Downloader and e-Filing web utility. Network Fax Guide This Network Fax Guide explains how to use the network fax function that enable users to operate fax and internet fax sending from a client computer via network.

  • Page 9: Precautions In This Manual

    Precautions in this manual To ensure correct and safe use of this equipment, this operator’s manual describes safety pre- cautions according to the three levels shown below. You should fully understand the meaning and importance of these items before reading this manual.
  • Page 10 Preface...

  • Page 11: Table Of Contents

    TABLE OF CONTENTS SOFTWARE LICENSE AGREEMENT ............1 TRADEMARKS AND COPYRIGHT ...............3 Preface......................4 Chapter 1 Setting up Network Server About Network Server Setup..............12 Setting up Windows Print Server..............13 Configuring the Windows Print Server.............13 Setting up NetWare Print Server ...............15 Setting up the NetWare in Bindery Mode ..........15 Setting up the NetWare in NDS Mode.............17 Setting up the NetWare in NDPS Mode ..........18 Setting up the NetWare in iPrint Mode ............26...
  • Page 12 Chapter 3 Appendix Default Setting List..................64 Default Settings for General Setting ............64 Default Settings for Network Setting............64 Default Settings for Copier Setting ............68 Default Settings for Fax Setting (Optional) ..........68 Default Settings for Save as file Setting ..........68 Default Settings for Email Setting............69 Default Settings for Internet Fax Setting..........69 Default Settings for Printer Setting ............
  • Page 13 Setting up Network Server This section describes the instructions on how to set up the network servers. About Network Server Setup .................12 Setting up Windows Print Server ................13 Configuring the Windows Print Server ....................13 Setting up NetWare Print Server................15 Setting up the NetWare in Bindery Mode ..................15 Setting up the NetWare in NDS Mode ....................17 Setting up the NetWare in NDPS Mode ....................18 Setting up the NetWare in iPrint Mode ....................26...

  • Page 14: About Network Server Setup

    1 Setting up Network Server About Network Server Setup This chapter describes environments that typically include one or more network servers (Novell NetWare servers and Windows print servers) that will share printing to this equipment. It describes setting up servers that use IPX/SPX or TCP/IP protocols for communicating with this equipment.

  • Page 15: Setting Up Windows Print Server

    Setting up Windows Print Server If a Windows NT 4.0, Windows 2000, Windows XP, and Windows Server 2003 computer is con- nected to this equipment using TCP/IP, it can print directly to this equipment. If the computer shares the printer over the network, it is acting as a print server for Windows clients. The client machines print to this equipment by printing to the Windows print server.

  • Page 16: Setting Up The Clients

    1 Setting up Network Server Setting up the Clients Each client of a Windows print server is already using a network protocol to communicate with the server. Each client can print to this equipment if the printer has been shared by a Windows print server.

  • Page 17: Setting Up Netware Print Server

    Setting up NetWare Print Server This equipment supports the following Novell printing services: NetWare 5.1/6.0/6.5 bindery emulation mode NetWare 5.1/6.0/6.5 NDS mode (over IPX/SPX only) NetWare 5.1/6.0/6.5 NDPS mode NetWare 6.0/6.5 iPrint mode This chapter provides an overview of how to set up this equipment as a Novell Network Printer, Print Server, or NDPS Printer Agent.
  • Page 18 1 Setting up Network Server For NetWare 5.1/6.0/6.5 in emulation, the NetWare print server and print queue for this equip- ment are created and configured from NetWare Print Console (PCONSOLE), a NetWare utility that is stored in NetWare’s PUBLIC directory. Setting up the bindery with PCONSOLE Start PCONSOLE at the DOS prompt on the computer.

  • Page 19: Setting Up The Netware In Nds Mode

    When more than one queue is added, you must enter the priority value. Press the [Esc] key until the Save Changes menu appears. Select “Yes” and press the [Enter] key. Setting up the NetWare in NDS Mode The following explains how to set up a NetWare 5.1/6.0/6.5 file server with NDS so that network users can print to this equipment from their computers, and this equipment can obtain print jobs from the NetWare server.

  • Page 20: Setting Up The Netware In Ndps Mode

    IPX protocol. For pure IP printing, this equipment takes advantage of features in NDPS (Novell Distributed Print Services). An administrator can use either Novell Printer Gateway or TOSHIBA NDPS Gateway to set up the NetWare server in NDPS mode.
  • Page 21 Select “NDPS Broker” and click [OK]. The Create NDPS Broker Object dialog box appears. If the NetWare file server has been installed as supporting the NDPS service, the NDPS Broker is created as default. In this case, you can use the default NDPS Broker. Specify the “NDPS Broker Name”...
  • Page 22 1 Setting up Network Server Insert the Client Utilities CD-ROM into the CD-ROM drive. When inserting the Client Utilities CD-ROM, the installer may automatically start. Click [Cancel] to exit the installer and continue the operation. Locate the directory where the printer driver for your Windows ver- sion is located, select the INF file.
  • Page 23 Click [OK]. When it finishes initializing, the Information dialog box appears. Click [OK]. The Configure Novell PDS for Printer Agent dialog box appears. Select “((NONE))” in the “Printer Type” list and select “Novell Port Handler” in the “Port Handler Type” list. Then click [OK]. The Configure Port Handler for Printer Agent dialog box appears.
  • Page 24 Click [OK] to close the NDPS Printer dialog box. Setting up NDPS Using TOSHIBA NDPS Gateway The TOSHIBA NDPS Gateway mechanism employs several components, notably the NDPS Manager, NDPS Broker, and NDPS Printer Agent. The following figure illustrates the communi- cation flow between these objects.
  • Page 25 — Installing the TOSHIBA NDPS Gateway Considerations and Limitations The TOSHIBA NDPS Gateway can be installed in servers running NetWare 5.1 with service pack 3A (3.0.1) or higher or NetWare 6.0/6.5. A self-extracting executable file contains both the TOSHIBA NDPS Gateway and a NetWare Admin Snap-in component that are necessary to support NDPS printing on the equipment.
  • Page 26 1 Setting up Network Server — Setting up the equipment as an NDPS Object Considerations and Limitations This equipment should be automatically discovered by the TOSHIBA NDPS Gateway. If not, manually create a new NDPS Printer Agent. ( P.24 “Create a Printer Agent”) Prerequisites Load “NWADMN32.EXE”...
  • Page 27 Enter the NDPS Manager name or click [Browse] to locate it. Select “TOSHIBA NDPS Gateway Configuration” in the “Gateway types” list, then click [OK]. The Gateway Configuration dialog box appears. Select the NDPS Gateway Printing Mechanism and click [Next]. The configuration dialog that appears depends on the printing mechanism you choose. A description of the configuration settings for each option follows.

  • Page 28: Setting Up The Netware In Iprint Mode

    NDPS Printer Agent setup is complete. The new Printer Agent now appears in the list of NDPS objects. — Removing NDPS Components Use the NWADMIN utility to delete all TOSHIBA NDPS printer and print agents you created. Delete the following files using either Windows Explorer or MS-DOS operating system commands.
  • Page 29 The Novell iManager must be installed. For more information to install the Novell iManager, please see the documentation for the Novell iManager that is provided by Novell, Inc. In order to set up the iPrint system, the network administrator must do the following: 1.
  • Page 30 1 Setting up Network Server To do this, iManager must be installed on your NetWare server. For information about install- ing iManager, see the documentation for iManager that is provided by Novell, Inc. You must use a supported browser to access iManager. The supported browsers vary depending on the version of iManager that you installed.

  • Page 31: Setting Up Dns And Mail Servers

    Setting up DNS and Mail Servers This section describes how to set up the DNS server and Mail server for the Internet connection. The figure illustrates a general network environment for Internet connection from a local area network. Internet Global IP Address Router 192.168.0.1 192.168.0.2...

  • Page 32: Tips Of Setting Up The Dns And Mail Servers For Email

    1 Setting up Network Server To send the Internet Fax and Email documents from this equipment, and receiving the Internet Faxes from the Internet, you must configure the DNS server and mail servers properly. Tips for configuring the DNS server and mail servers for this equipment features are described in the following sections: P.30 “Tips of Setting up the DNS and Mail Servers for Email”...

  • Page 33: Tips Of Setting Up The Dns And Mail Servers For Internet Fax

    Tips of Setting up the DNS and Mail Servers for Internet Fax The Internet Fax transmission enables sending an Internet Fax and receiving an Internet Fax from other Internet Fax devices. Because the Internet Fax transmission is same as the Email transmission, you are ready to use this feature if you have already configured the Email system in your network.

  • Page 34: Setting Up Ldap Authentication Service

    1 Setting up Network Server Setting up LDAP Authentication Service When you want to enable the LDAP Authentication with Kerberos, you have to configure the net- work as described below: Configure DNS Forward and Reverse Lookup Zones. If you want to use LDAP Authentication with Kerberos to Windows server, it is necessary to configure Kerberos.
  • Page 35 3. Enter the IP address and domain name of the equipment in the Reverse Lookup Zones of the DNS Client. 4. It is necessary to enter “user name”+@+”domain name” into the User field in the Active Directory as registration of the Kerberos Principal Name. - Run the Active Directory Users and Computers and click the [View] icon and select [Advanced Features].
  • Page 36 1 Setting up Network Server - Right-click a user that you want to enable the Kerberos authentication, and select [Name Mappings...]. The [Name Mappings...] command does not displayed if you do not select [Advanced Features] in the [View] icon. - Enter “user name”+@+”domain name” in the field. For “user name”, enter the full name of the selected user.
  • Page 37 6. Make sure that the Dynamic update is enabled from DDNS for the Forward Lookup Zones. - Right-click the domain in the Forward Lookup Zones and select [Properties]. - Make sure the “Allow dynamic updates?” option is set to “Yes” (for Windows 2000 Server) or “Nonsecure and Secure”...

  • Page 38: Configuring The Equipment Using Topaccess

    1 Setting up Network Server 7. Make sure that the Dynamic update from DDNS for the Reverse Lookup Zones. - Right-click the domain in the Forward Lookup Zones and select [Properties]. - Make sure the “Allow dynamic updates?” option is set to “Yes” (for Windows 2000 Server) or “Nonsecure and Secure”...
  • Page 39 1. Set the same time and date as the LDAP Server in the [Administration] -> [Setup] -> [Gen- eral] page. 2. Set the LDAP Session, DNS Session, and DDNS Session in the [Administration] -> [Setup] - > [Network] page. [LDAP Session] Set to Enable.

  • Page 40: Setting Up Role Based Access Control

    1 Setting up Network Server Setting up Role Based Access Control When you enable the Role Based Access Control for the User Management Setting, you must configure the Role Based Access Control in the LDAP server. When you enable the Role Based Access Control, you can restrict the operations for each regis- tered user using LDAP server.
  • Page 41 P.39 “Creating the schema for Role Based Access Control” Then configure the attribute value for each user. P.41 “Configuring attribute value for each user” Creating the schema for Role Based Access Control Before adding the schema for Role Based Access Control for Windows Server 2003, you must install the Administration Tools Pack.
  • Page 42 1 Setting up Network Server Confirm that “Current schema master (online)” displays the correct schema master name and click [Close]. It returns to the Console1 window. If “Current schema master (online)” does not display the correct schema master name, click [Change] to specify the correct schema master name. Then click [Close]. Browse “Active Directory Schema”...
  • Page 43 Click the [File] menu and select [Save As...] to save the settings. Then restart the server. The added schema becomes effective after restarting the server. Configuring attribute value for each user Before configuring the attribute value for each user, you must install the Windows Support Tools. To install the Windows Support Tools, right-click the “suptools.msi”...
  • Page 44 1 Setting up Network Server Enter “eBMUserRole” in the “Attribute” field, and enter the values in the “Values” filed. Then click [Enter]. When you add the eBMUserRole attribute as a new attribute, select “Add” in the “Operation” option. When you modify the eBMUserRole attribute that you set before, select “Replace” in the “Operation”...
  • Page 45 Troubleshooting This section describes the troubleshooting for this equipment. Troubleshooting Overview..................44 Network Connectivity Problems ......................44 Cannot Discover Device........................48 Cannot Ping the Device ........................50 Cannot Print From Client........................51 Network or Touch Panel Display Disabled After LDAP Search............51 LDAP Authentication Takes a Long Time..................52 Troubleshooting Hardware Errors.................53 Common Errors..........................53 Device Status Indicators........................54...

  • Page 46: Troubleshooting Overview

    2 Troubleshooting Troubleshooting Overview This chapter is the place to start if you are experiencing difficulties installing or using this equip- ment. Because the system integrates hardware, network, and software components, errors occur. And variations between network configurations and user setup further complicate the troubleshooting process.
  • Page 47 SMB/Point&Print Printing in a Windows Operating System Environment: No Check... For Instruction, Go To... Are the IP Address proper- Setup the IP address correctly. Next Step ties correctly set? Is the Microsoft Computer Setup the device name correctly. Next Step Name (Device Name) unique? Is the Workgroup name...
  • Page 48 2 Troubleshooting Raw TCP or LPR Printing in a Windows Operating System Environment: No Check... For Instruction, Go To... Are the IP Address proper- Setup the IP address correctly. Next Step ties correctly set? Is the Raw TCP Printing Setup the Raw TCP print service Next Step correctly set? correctly.

  • Page 49: Macintosh Environment

    Novell Printing in a NetWare Environment: No Check... For Instruction, Go To... Are the IPX/SPX protocol Setup the IPX/SPX correctly. Next Step enabled? Is the correct frame type selected? If applicable, did you suc- Setup the NetWare server prop- Next Step cessfully set up queue- erly.

  • Page 50: Cannot Discover Device

    2 Troubleshooting Unix Environment: No Check... For Instruction, Go To... Are the IP Address proper- Setup the IP address correctly. Next Step ties correctly set? Is the LPR/LPD Printing cor- Setup the LPD print service cor- Next Step rectly set? rectly.
  • Page 51 No Check... For Instruction, Go To... Confirm that the protocol See the vendor’s Web site for suite installed on the client information about product computer has been updated updates and technical supports. with the latest software for the given operating system. Next Step If your network only sup- ports the IPX/SPX protocol,...

  • Page 52: Cannot Ping The Device

    2 Troubleshooting Cannot Ping the Device Problem Description If this equipment does not respond when you ping it, there is a problem either with the network configuration or with device operation. The following checklist helps you identify the source of the error and directs you where you can find more information about resolving it.

  • Page 53: Cannot Print From Client

    No Check... For Instruction, Go To... Check link activities on the Contact your service representa- port being used by the tive. equipment and also the integrity of the network cable, Hub, or Switch that is connecting the equipment to the network. Replace any network components that you suspect are faulty.

  • Page 54: Ldap Authentication Takes A Long Time

    2 Troubleshooting No Check... For Instruction, Go To... Is the LDAP server setting Enter the correct LDAP setting. correctly set? Especially re-enter the correct password carefully because it dis- plays with asterisks. LDAP Authentication Takes a Long Time Problem Description It takes a long time to perform the LDAP authentication on the touch panel.

  • Page 55: Troubleshooting Hardware Errors

    Troubleshooting Hardware Errors The topics in this chapter cover errors or faults that affect normal copier or controller operation. This includes, but is not limited to, the following conditions: Faulty or improperly installed system board, cables, and connectors. Faulty or malfunctioning copier components, such as standard or optional finishing units, the Auto Duplexer Unit (ADU), or the Large Capacity Feeder (LCF).

  • Page 56: Device Status Indicators

    2 Troubleshooting No Check... For Instruction, Go To... Is the job visible from Refer to the following section to TopAccess or other print troubleshoot the condition. Next Step monitoring utility, such as P.60 “Troubleshooting Net- PCONSOLE or Print Man- work Errors” ager? Are you able to identify the Refer to the Operator’s Manual...
  • Page 57 Drawer Open The Drawer Open error icon shows which drawer is open: upper, middle, or lower. You must close the specified drawer to resume printing and copying functions. Toner Empty The Toner Empty icon indicates that the toner is empty. The color of the Toner Empty icon varies depending on which toner cartridge is empty: - Black —...

  • Page 58: Topaccess Error Messages

    2 Troubleshooting Serviceman Calls The Service Call error icon indicates that a call for service is needed. Contact your service representative. TopAccess Error Messages Message Log The error messages displayed in the Touch Panel Display are described in the Operator’s Man- ual for Basic Function.
  • Page 59 TopAccess Message Corrective Action Paper Insertion Jam - Please Clear Paper Path Refer to HELP on the Touch Panel Display to remove jammed paper. Staple Jam in Finisher - Please Clear Staple Remove jammed staples from the Finisher. Refer to the Operator’s Manual for Basic Function for instruction.
  • Page 60 2 Troubleshooting TopAccess Message Corrective Action Scanned documents in shared folder deleted upon Documents in the “SCAN” folder have been user’s request. deleted by a users Sent Fax documents in shared folder deleted upon Documents in the “TXFAX” folder have been user’s request.
  • Page 61 TopAccess Message Corrective Action Domain - Invalid Username or Password Please recheck the username and password and Please confirm if the Caps Lock key is switched on by accident. Domain - Server not present in Network The server is not on network or it could not be located.

  • Page 62: Troubleshooting Network Errors

    The following checklist helps you identify the source of the error and directs you where you can find more information about resolving it. If the problem persists after you have followed all of the steps, contact TOSHIBA’s authorized dealer for further assistance. No Check...

  • Page 63: Cannot Print To This Equipment

    The following checklist will help you identify the source of the error and direct you to information resolving the issue. If the problem persists after you have followed all of the steps, contact TOSHIBA’s authorized dealer for further assistance. No Check...
  • Page 64 2 Troubleshooting No Check... For Instruction, Go To... Have you checked the gate- Setup the TCP/IP correctly. way and subnet settings to make sure this equipment is Next Step part of the same network Gateway as the client from which you are trying to print? Are other services and com- Refer to your network documen-...

  • Page 65: Chapter 3 Appendix

    Appendix This section shows the default settings of this equipment. Default Setting List ....................64 Default Settings for General Setting....................64 Default Settings for Network Setting ....................64 Default Settings for Copier Setting....................68 Default Settings for Fax Setting (Optional)..................68 Default Settings for Save as file Setting....................68 Default Settings for Email Setting .....................69 Default Settings for Internet Fax Setting ...................69 Default Settings for Printer Setting....................69...

  • Page 66: Default Setting List

    3 Appendix Default Setting List This chapter describes the default settings of this equipment. Default Settings for General Setting Device Information Department Code............OFF Department Code Enforcement ........OFF e-Filing ................ Enable Queue name ............... print Location ..............Undefined Contact Information............. Undefined Service Phone Number ..........

  • Page 67: Ldap Session

    Device Name .............. MFP_[NIC Serial Number] Desired Zone .............. * Bonjour Enable Bonjour ............Enable Link-Local Host Name..........MFP_[NIC Serial Number] Service Name ............. TOSHIBA e-STUDIO2500c-[serial] TOSHIBA e-STUDIO3500c-[serial] TOSHIBA e-STUDIO3510c-[serial] LDAP Session Enable LDAP .............. Enable Enable SSL ..............Disable DNS Session Enable DNS ..............

  • Page 68: Netware Session

    3 Appendix NetBIOS Name ............MFP-[NIC Serial Number] Work Group..............workgroup Domain................ Undefined Primary Domain Controller.......... Undefined Backup Domain Controller .......... Undefined Logon User Name ............Undefined Password ..............Undefined Primary WINS Server..........Undefined Secondary WINS Server ..........Undefined SMB Signing of SMB Server ........If client agrees SMB Signing of SMB Client ........

  • Page 69: Ftp Client

    Enable SSL ..............Disable POP3 Server Address..........Undefined Authentication ............. Disable Type POP3 Login............Auto Account Name ............Undefined Password ..............Undefined Scan Rate ..............5 minutes Port Number..............110 SSL Port Number ............995 SNTP Service Enable SNTP .............. Disable Primary SNTP Address ..........

  • Page 70: Default Settings For Copier Setting

    3 Appendix CA Certificate.............. Not Installed Default Settings for Copier Setting Color Mode ..............Black Original Mode for Color ..........Text/Photo Original Mode for Black..........Text/Photo Exposure for Color ............Manual Exposure for Black ............Auto Bypass Feed ............... Plain BOOK >...

  • Page 71: Default Settings For Email Setting

    Destination ..............Do not allow any network folder to be used as a destination Remote 1 ..............Disabled Remote 2 ..............Disabled N/W-Fax Destination ........... Do not allow any network folder to be used as a destination N/W-Fax Folder............Disabled Default Settings for Email Setting From Address .............

  • Page 72: Default Settings For Print Service

    3 Appendix Raw Job Setting Raw Job Setting ............Disable Default Settings for Print Service Raw TCP Print Enable Raw TCP ............Enable Port Number..............9100 Enable Raw bi-directional ........... Disable LPD Print Enable LPD..............Enable Port Number..............515 Banners............... OFF IPP Print Enable IPP ..............
  • Page 73 Enable Email Error Forward........Disable Email Error Transfer Address........Undefined Enable Partial Email............ Enable Partial wait time............24 hours MDN Reply..............Disable Default Setting List...
  • Page 74 3 Appendix Default Setting List...

  • Page 75: Index

    INDEX DNS Server ............30 Email ..........31 Internet Fax ........31 Offramp Gateway ..........29 Overview ........32 LDAP Authentication Mail Server ............30 Email ..........31 Internet Fax ........31 Offramp Gateway ..........29 Overview ......15 NetWare in Bindery Mode ........
  • Page 76 INDEX...
  • Page 77 FC-2500C/3500C/3510C OME060016A0...
  • Page 78 MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS Network Administration Guide 2-17-2, HIGASHIGOTANDA, SHINAGAWA-KU, TOKYO, 141-8664, JAPAN R060120A8001-TTEC Ver01 2006-10 ©2006 TOSHIBA TEC CORPORATION All rights reserved...

This manual is also suitable for:

E-studio 3510cE-studio 2500c

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