VTech CareLine SN6127 User Manual page 67

Appendix
Troubleshooting
I cannot get a dial tone.
• Try all the suggestions above.
• Move the cordless handset closer to the telephone
base. You may have moved out of range.
• If the previous suggestions do not work, disconnect the
telephone base from the telephone jack and connect
to a different phone. If there is no dial tone on that
phone either, the problem is in your wiring or telephone
service. Contact your telephone service provider.
• Your line cord may be defective. Try installing a new
line cord.
• If you have changed your telephone service to digital
service from a cable company or a VoIP service
provider, the telephone line may need to be rewired
to allow all existing telephone jacks to work. Contact
your service provider for more information.
I cannot dial out.
• Try all the suggestions above.
• Make sure you have a dial tone before dialing. The
cordless handset may take a second or two to find
the telephone base and produce a dial tone. This is
normal. Wait an extra second before dialing.
• Eliminate any background noise. Noise from a
television, radio or other appliances might cause the
phone to not dial out properly. If you cannot eliminate
the background noise, first try muting the cordless
handset before dialing, or dial from another room with
less background noise.
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