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Condition
The LCD does not turn on.
The product beeps an error
sound and does not make a
copy.
Copies are too light or too
dark.
Smears, lines, marks, or
spots on copies.
Copy image is skewed.
Blank copies.
Image rubs off the copy
easily.
10.16
T
ROUBLESHOOTING
Solving Problems
The following chart lists some conditions that may occur and the
recommended solutions. Follow the suggested solutions until
the problem is corrected. If the problem persists, please call for
service.
Copier Problem Solution Chart
Check that the product is plugged into an electrical
receptacle.
Ensure that there is power to the receptacle.
Make sure that the product is in the Copy mode. If
not, chagne the mode into the Copy mode by
pressing Copy/Start.
If the original is light, use the Contrast button to
darken the background of the copies.
If the original is dark, use the Contrast button to
lighten the background of the copies.
If detects are on the original, press the Contrast
button to lighten the background of your copies.
Ensure that original is positioned correctly on
document glass.
Check that copy paper is loaded correctly.
Ensure that the original is face face down in the ADF.
Replace the paper in the cassette with paper from a
new package.
In high humidity areas do not leave paper in the
product for extended periods of time.
Suggested solutions
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