HP Display LiteSaver
doesn't turn off the monitor
The monitor is off but it did
not seem to enter into a
low-power sleep mode.
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Preparing to Call Technical Support
If you cannot solve a problem using the trouble shooting tips in this section, you may need to call
technical support. Have the following information available when you call:
Monitor model number
Serial number for the monitor
Purchase date on invoice
Conditions under which the problem occurred
Error messages received
Appendix A Troubleshooting
The Activity Extension time has
The HP Display LiteSaver may not
be compatible with the computer
system. Some notebook
computers are not compatible and
the monitor power can not be
The monitor's power saving
control is disabled.
The default Activity Extension value is set to 10 minutes.
The HP Display LiteSaver will wait to detect no input or
movement from the keyboard or mouse for 10
consecutive minutes after the Display Off time has
passed, before the monitor enters into low-power mode.
For example, if the Display Off time is set to 5 minutes
from the current time and the Activity Extension is set to
10 minutes, the HP Display LiteSaver will not actually
turn off the display until 10 minutes of inactivity has
elapsed, even though the Display Off time is 5 minutes
Confirm that the HP Display LiteSaver is compatible with
Right-click on the
HP Display LiteSaver
Power Off Display
The monitor screen should turn off if the system is
compatible. To turn the monitor back on, wait 5 seconds
and move the mouse.
If the monitor did not turn off, then the
computer graphics driver is not compatible with
the HP Display LiteSaver software.
Check the monitor's OSD menu setting for power saving
enable/disable controls. The control should be set to
enable to allow the monitor to enter into low-power
icon in the
from the menu.