Troubleshooting - Sony UP-CX1 Operating Instructions Manual

Troubleshooting

Before sending the unit out for servicing, check the items
listed below. If you still cannot solve the problem, contact
your Sony Authorized Dealer.
Symptom Cause/Remedy
Cannot load paper roll. Are you trying to load 2UPC-C13,
C15 while adaptors are mounted
in the paper holder?
tRemove the adaptors and then
Paper roll was loaded, Paper roll may not have been
but cannot print. loaded correctly.
tEnsure that paper roll is loaded
Ribbon cartridge was Ribbon may not have been loaded
loaded, but cannot correctly.
print. tEnsure that ribbon is loaded
When the inside of the printer
The (PRINT)
heats up, the printer may be
indicator is lit, but the
unable to print temporarily.
printer does not print.
tWait for printing to start again
Ribbon cartridge has This is not a defect. Some spare
run out, but there is still paper will be left over.
some paper left. tRemove the leftover paper and
Power does not switch The power cord may not be
on. connected.
tMake sure that the power cord
The ON/STANDBY button may not
have been pressed correctly.
tMake sure that the ON/
The unit does not The unit may still be doing
switch to standby. processing.
tWait a few moments for the unit
An abnormal condition may have
caused the unit to stop
responding.
tDisconnect the power cord
White stripes and The thermal head or feed roller
speckled or threadlike may be dirty.
scratches appear in the tClean the inside of the printer
printed images.
load the paper roll (page 9).
correctly (page 10).
correctly (page 11).
automatically.
load a new ribbon cartridge and
paper roll (page 10).
is connected (page 7).
STANDBY button has been
fully depressed.
to stop processing.
from the power outlet. Then
reconnect the power cord, and
press the ON/STANDBY
button.
(page 17).
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Troubleshooting