Raymarine Technical Support - Raymarine 45STV User Manual

4.3 Raymarine technical support

Raymarine provides a comprehensive customer support service, on
the world wide web, through our worldwide dealer network and by
telephone help line. If you are unable to resolve a problem, please
use any of these facilities to obtain additional help.
Web support
Please visit the customer support area of our website at:
www.raymarine.com
This contains Frequently Asked Questions, servicing information,
e-mail access to the Raymarine Technical Support Department and
details of worldwide Raymarine agents.
Telephone support
In the USA call:
+1 603 881 5200 extension 2444
In the UK, Europe, the Middle East, or Far East call:
+44 (0)23 9271 4713
Product information
If you need to request service, please have the following information
to hand:
• Product name.
• Product identity.
• Serial number.
• Software application version.
You can obtain this product information using the menus within your
product.
44
Checking serial numbers & software versions
Use this procedure to see product serial numbers and software
versions.
1. Carry out the Enter setup mode procedure to display the SET
SAT PAIR? screen.
2. Press the NEXT soft key six times to display the VIEW
VERSION? screen. The following information is displayed:
The following information is displayed sequentially:
• The antenna product name.
• The antenna serial number.
• The antenna software version.
• The ACU software version.
• The library version.
3. To leave the information display, press the EXIT soft key.
The SETUP MODE? entry screen is then displayed.
4. Press either:
• YES if you want to use another setup function, or
• NO to re-initialize the system.
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