Performance Issues - Cisco 3G MicroCell User Manual

Troubleshooting,
Status
If...
Indicator
The 3G status indicator is green
and flashing.
3G
The 3G status indicator is red and
flashing.

Performance Issues

If...
The computer network performance declines.
An AT&T 3G device is unable to access the AT&T 3G
MicroCell™ service.
Approved callers are having trouble accessing your
AT&T 3G MicroCell™ service.
continued
Then...
The unit could be in the midst of the activation process or a
software upgrade.
• Whileuncommon,itcantakeupto60minutesforyour3G
MicroCell to sync with the AT&T system.
• EnsureyouhaveaGPSLock.
• Ensurethelocationaddressinputduringthein-storeactivationprocess
matches the physical location of your 3G MicroCell.
• Recyclepower(Off/On)onalldevicesaccordingtothesequence
specified for your configuration option. See Step 2: Configuration
and Powering Up on page 8.
• Ifthesemeasuresfail,contactATMCCustomerServiceat910-754-4311 or
an ATMC Wireless store
Faults are present on the 3G MicroCell that impact service.
• ContactATMCCustomerServiceat910-754-4311
Then...
Traffic across the 3G MicroCell is too heavy.
• Largewirelessdataandvideofiledownloadsmayimpactoverall
network performance.
An error is present on your Approved User List.
• ReviewyourApprovedUserListbycallingATMCCustomerServiceat
910-754-4311
The 3G MicroCell can only support four simultaneous callers.
for assistance.
to confirm that the phone numbers were entered correctly.
for assistance.
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