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Cisco 3G MicroCell User Manual

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AT&T
3G MicroCell™
User
Manual

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Table of Contents

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   Summary of Contents for Cisco 3G MicroCell

  • Page 1 AT&T 3G MicroCell™ User Manual...
  • Page 3: Table Of Contents

    Specifications ................................5 Welcome ..................................6 Before You Begin ..........................................6 What’s in the Box? .........................................6 Getting to Know Your 3G MicroCell ........................7 Step 1: Activation ..............................8 Step 2: Configuration and Powering Up .......................8 Connect Your Devices with USB Cables? ................................8 Option A – High Speed Internet with Gateway or Modem and Wi-Fi Router ................9 Option B –...
  • Page 4: Important Safety Instructions

    IMPORTANT SAFETY INSTRUCTIONS Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so. Note to System Installer For this apparatus, the cable shield/screen shall be grounded as close as practical to the point of entry of the cable into the building.For products sold in the US and Canada, this reminder is provided to call the system installer's attention to...
  • Page 5: Specifications

    Ambient Temperature Range: 0º to 38ºC Firewall Specifications System Administrators (Business Customers): Installing the 3G MicroCell behind a firewall, or behind a router with firewall capabilities, requires the following ports be opened to prevent the firewall from blocking communication with the network.
  • Page 6: Welcome

    In order to use your 3G MicroCell it must first be activated at an ATMC Wireless store. If your 3G MicroCell has not been activated, take it to any ATMC Wireless location for activation.
  • Page 7: Getting To Know Your 3g Microcell

    The site also contains FAQs and troubleshooting solutions. E911 Service The AT&T 3G MicroCell™ supports E911 (wireless 9-1-1 service) unless the device loses electrical power or Internet access. In the event of a service disruption, you won’t be able to use E911 service with your wireless device unless you have access to the AT&T wireless network.
  • Page 8: Step 1: Activation

    Serial # (S/N) : it for future reference or reactivation. Step 2: Configuration and Powering Up How you configure your 3G MicroCell is dependent on what equipment you currently use to connect to the Internet. •Ifyouhaveeitheragateway modem and Wi-Fi router, follow OPTION A on page •Ifyouonlyhaveamodem...
  • Page 9: Option A - High Speed Internet With Gateway Or Modem And Wi-fi Router

    Connect AC power adapter last. Note: Since you have a gateway or Wi-Fi router, you will NOT need to plug anything into the black port labeled ‘Computer’ on the 3G MicroCell. Remove the sticker that covers the rear panel of your 3G MicroCell.
  • Page 10: Option B - High Speed Internet With Modem Attached To Computer

    `Computer’ on the 3G MicroCell. 2. Take the yellow Ethernet cable that came with the 3G MicroCell and connect one end to the yellow port labeled `Ethernet’ on the 3G MicroCell and the other end to the Ethernet port on your modem.
  • Page 11: Option C - Priority Mode Configuration

    3G MicroCell. 2. Take the yellow Ethernet cable that came with your 3G MicroCell and connect one end to the yellow port labeled ‘Ethernet’ on the 3G MicroCell and the other end to the Ethernet port on your modem.
  • Page 12: Step 3: 3g Status Confirmation

    90 minutes have passed since first powering up the 3G MicroCell. Power cycle your 3G MicroCell. (Unplug the power adapter from the wall outlet, wait 10 seconds, then plug it back in.) Wait 30 minutes for 3G indicator to go solid green.
  • Page 13: Step 4: Final Confirmation

    Step 4: Final Confirmation You will know that your 3G MicroCell service is up and running when the following occur:    • The3GMicroCellunitdisplaysa solid green 3G status.    • AllAT&T 3G devices on your Approved User List...
  • Page 14: Troubleshooting

    Your AT&T 3G MicroCell™ was designed to provide continuous service without intervention on your part. Occasionally, hardware issues and Internet service interruptions can occur that disrupt the operation of the 3G MicroCell. We have provided the following remedial troubleshooting steps so you can find the source of the problem and eliminate it, if possible.
  • Page 15: Performance Issues

    Powering Up on page 8. • Ifthesemeasuresfail,contactATMCCustomerServiceat910-754-4311 or an ATMC Wireless store for assistance. The 3G status indicator is red and Faults are present on the 3G MicroCell that impact service. flashing. • ContactATMCCustomerServiceat910-754-4311 for assistance. Performance Issues If...
  • Page 16: Things To Know

    Your 3G handset may not immediately switch to your 3G MicroCell when you enter its coverage area. Depending on the signal strength of the AT&T cell tower, the time for your handset to switch to the 3G MicroCell can vary. It may take seconds or up to five minutes from the time you enter the 3G MicroCell coverage area.
  • Page 17 What if I have completed in-store activation, but I don’t see ‘AT&T MicroCell’ on my 3G handset? Confirm that the phone number for your 3G handset is on the Approved User list for your 3G MicroCell. If it is, try recycling power (Off/On) on your 3G handset.
  • Page 18 The AT&T MicroCell (or AT&T M-Cell) logo isn’t showing up on my 3G handset screen, even when I hold it right next to the 3G MicroCell. The status indicators on the MicroCell look fine. How do I get the logo back and get my 3G service working again? Power cycling your 3G mobile handset can usually resolve minor connectivity issues.
  • Page 19: Fcc Compliance

    ANSI C 95.1 limits. The evaluation was based on evaluation per RSS-102 Rev 2. The minimum separation distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain compliance. AT&T 3G MicroCell™ Model: MicroCell Manufactured by: Cisco Systems, Inc.
  • Page 20: One-year Limited Warranty

    One-Year Limited Warranty AT&T warrants to the first retail purchaser of this 3G MicroCell device that should this product or any part be proved defective in materials or workmanship, from date of purchase, as evidenced by a register receipt or other valid proof of purchase for a period of one (1) year, then it will be subject to the terms of this one-year limited warranty.

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