Performance Issues - Cisco AT&T 3G MicroCel User Manual

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Troubleshooting,
Status
f I
...
Indicator
The 3G status indicator is green
and ashing.
3G
The 3G status indicator is red and
ashing.

Performance Issues

f I
. . .
The computer network performance declines
An AT&T 3G device is unable to access the AT&T 3G
MicroCell™ service.
Approved callers are having trouble accessing your
AT&T 3G MicroCell™ service.
continued
T
h
e
n
The unit could be in the midst of the activation process or a
software upgrade.
While uncommon, it can take up to 60 minutes for your 3G
MicroCell to sync with the AT&T system.
Ensure you have a GPS Lock.
You must complete the online activation process – refer to Step 1:
Activation on page 8.
Ensure the location address input during the online activation
process matches the physical location of your 3G MicroCell.
Recycle power (O /On) on all devices according to the sequence
speci ed for your con guration option. See Step 2: Con guration
and Powering Up on page 8.
If these measures fail, contact TruVista Customer Support at
1.800.768.1212
Faults are present on the 3G MicroCell that impact service.
Contact TruVista Customer Support at
T
h
e
n
. . .
Tra c across the 3G MicroCell is too heavy.
Large wireless data and video le downloads may impact overall
An error is present on your Approved User List.
Review your Approved User List by visiting or calling your local
TruVista o ce and con rm that the phone numbers were entered correctly.
The 3G MicroCell can only support four simultaneous callers.
...
1.800.768.1212
15

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