Troubleshooting,
Status
f I
...
Indicator
The 3G status indicator is green
and ashing.
3G
The 3G status indicator is red and
ashing.
Performance Issues
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. . .
The computer network performance declines
An AT&T 3G device is unable to access the AT&T 3G
MicroCell™ service.
Approved callers are having trouble accessing your
AT&T 3G MicroCell™ service.
continued
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The unit could be in the midst of the activation process or a
software upgrade.
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While uncommon, it can take up to 60 minutes for your 3G
MicroCell to sync with the AT&T system.
•
Ensure you have a GPS Lock.
•
You must complete the online activation process – refer to Step 1:
Activation on page 8.
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Ensure the location address input during the online activation
process matches the physical location of your 3G MicroCell.
•
Recycle power (O /On) on all devices according to the sequence
speci ed for your con guration option. See Step 2: Con guration
and Powering Up on page 8.
•
If these measures fail, contact TruVista Customer Support at
1.800.768.1212
Faults are present on the 3G MicroCell that impact service.
•
Contact TruVista Customer Support at
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. . .
Tra c across the 3G MicroCell is too heavy.
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Large wireless data and video le downloads may impact overall
An error is present on your Approved User List.
•
Review your Approved User List by visiting or calling your local
TruVista o ce and con rm that the phone numbers were entered correctly.
The 3G MicroCell can only support four simultaneous callers.
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1.800.768.1212
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