Cisco 3G MicroCell User Manual page 18

Frequently Asked Questions (FAQs),
1.12 What kind of Internet service do I need?
You need high speed Internet service over DSL or Cable (satellite Internet service will not work). Downstream speeds of
6.0 Mbps and upstream speeds of 512 Kbps are recommended for best performance. There are no restrictions
on broadband service providers.
2. 3G MicroCell Usage and Productivity
2.1 My 3G status indicator on the MicroCell used to be solid green, but now it's flashing and my 3G service isn't working
any more. What should I do?
Power cycling the 3G MicroCell can usually resolve minor connectivity issues. Unplug the 3G MicroCell's power adapter from
the wall outlet, wait 10 seconds, and plug it back into the wall outlet.
2.2 The AT&T MicroCell (or AT&T M-Cell) logo isn't showing up on my 3G handset screen, even when I hold it right next to
the 3G MicroCell. The status indicators on the MicroCell look fine. How do I get the logo back and get my 3G service
working again?
Power cycling your 3G mobile handset can usually resolve minor connectivity issues. Turn your 3G handset fully off and
then turn it back on. (Follow the manufacturer's instructions for power cycling each 3G device on your Approved User List.)
2.3 I have a busy life, with lots of Internet uploads and downloads – is there a way to optimize my service for voice quality?
For those with high Internet traffic and uploads,
this configuration, refer to Option C on page 11.
2.4 Can I move my 3G MicroCell to a different street or apartment address?
If you move your 3G MicroCell, you MUST update the 3G MicroCell's address. To update your address information, contact
ATMC Customer Service at
in your in-store activation will be sent to local emergency responders, so this information must be kept current.
Note: The new location must be in an area where AT&T is licensed to provide service. If you aren't sure, contact
ATMC Customer Service at
2.5 Are there any special steps to take if I need to return my 3G MicroCell?
account by returning the device, along with all packaging and documentation to an ATMC Wireless store.
2.6 I want to give or sell my 3G MicroCell to someone else, is that OK?
Yes, but be sure to disconnect the 3G MicroCell from your account. Otherwise the new owner of the 3G MicroCell will not
be able to activate it using his or her account. Contact ATMC Customer Service
location to have your 3G MicroCell disconnected from your account.
Note: The new 3G MicroCell owner must contact ATMC Customer Service at
support representative will activate the device on the new owner's account and explain the E911 functionality of this
important feature.
2.7 Do I need to change any settings on my 3G cell phone to make it work with my 3G MicroCell?
No, as long as your 3G cell phone number is on the Approved User List, it will work.
2.8 What cell phones will work with my 3G MicroCell?
Only 3G cell phones that receive wireless service from AT&T will work with the AT&T 3G MicroCell™.
18
'Priority Mode'
910-754-4311 to change the address. Remember, the street and/or apartment address you provide
910-754-4311 for assistance.
continued
configuration is an option. To learn more about setting up
Return and disconnect the 3G MicroCell from your
at 910-754-4311 or visit an ATMC Wireless
910-754-4311 before installing the device. The