Onkyo BD-SP808 Instruction Manual page 58

Problem
Playback does not start when the
title is selected.
The password for rating level has
been forgotten.
Cannot connect the network.
Cannot connect to the network
while my PC is connected to the
network.
The capacity of the SD card
decreased.
Cannot use the BD-Live function
or download of data does not
perform properly.
Cannot play back BD-video
(BD-ROM Profile 2.0).
Folder or files stored on DLNA
home media server are not
displayed in the file list or cannot
be played back.
Cannot use Netflix feature.
Cannot add movies or TV
episodes to the instant Queue.
Even though the speed of the
Internet connection improves
during playback, the picture
quality of Netflix streaming movie
does not improve.
The picture quality of streaming
movie (Netflix, Cinema Now or
Blockbuster) is poor.
Streaming movie (Netflix,
CinemaNow or Blockbuster) often
stops or start buffering during
playback.
Cannot use CinemaNow
I
Blockbuster
feature.
The playback of BD-video or
download of data does not
perform properly.
"HOCP NOK" appears on the front
panel display.
TROUBLESHOOTING
Solution
- Check the settings in "Parental" menu.
- Enter the default password "4737", then your forgotten password will be cleared.
- Check if the LAN cable connection is properly made.
- Turn on the modem or broadband router.
- Check the network setting.
- Check if the broadband router and / or modem is correctly connected.
- Check the "BD-Live Setting".
- Check the content of your Internet service contract to see if your Internet service
provider prevents multiple terminals connecting at the same time.
- Data may be written to the SD card when a BD-video that supports the virtual
package is used and an SD card is in the slot.
- Insert an SD card with enough capacity (1 GB or more).
- Check if an SD card is correctly inserted.
- Make sure the write-protect switch on the SD card is not enabled.
- Insert an SD card(1 GB or more) which is formatted on this unit.
Some discs with BD-Live function require memory when playing back the content.
- Do not remove the card during playback.
- Make sure the write-protect switch on the SD card is not enabled.
- Check the setting on your home media server. (Refer to the owner's manual of the
home media server.)
- Check the network connection and settings.
- Netflix is available only in the United States.
- Check if the network connection is properly made.
- Visit netf/ix.comIOnkyo on your PC and become a Netflix member.
- Visit netf/ix.com on your Pc.
- Adding movies or TV episodes on this unit is not available.
- The picture quality does not change during playback.
- The picture quality differs depending on the speed of Internet connection at the
time of loading.
- Check the speed of your Internet connection.
- Contact your Internet service provider. (You may need to improve the broadband
speed.)
- Check if the network connection is properly made.
- Visit www.cinemanow.comILoqin (Cinema Now) or www.b/ockbuster.comlauthl/oqin
(Blockbuster) on your PC and create an account.
- Check if an SD card is correctly inserted.
Do not remove the card during playback as some BD-videos require an SD card
during playback.
"HOCP NOK" appears under the follOWing conditions:
- When the connected device does not support HOCP.
- When the connected device is recognized as an HDCP incompatible by HOMI SRM.
- When the connected device supports HOCP but cannot be recognized as an HDCP
compatible for some reason.
58
The SO player contains a microcomputer for signal processing and control functions. In very rare situations, severe
interference, noise from an external source, or static electricity may cause it to lockup. In the unlikely event that this
happens, unplug the power cord from the wall outlet, wait at least 5 seconds, and then plug it back in again.
EN