Fault Or Breakdown - Worcester GREENSTAR CAMRAY KITCHEN 12/18 Instruction Manual

FAULT OR BREAKDOWN

This appliance is supported in the UK by
Worcester, Bosch Group, part of BBT
Themotechnology UK Ltd.
Specialist factory trained Service Engineers are
available to attend a breakdown occurring on
this appliance.
No charge will be made for parts and/or
labour providing:
An appliance fault is found and the
appliance has been installed within the past
24 months
Reasonable evidence of this must be
supplied on request
A call-out charge will be made where:
The appliance has been installed for over 24
months OR
Our Field Service Engineer finds no fault
with the appliance (see Note). OR
Evidence cannot be provided that the first
year service inspection has been carried out.
(i.e. an entry in the service interval record
found at the rear of the appliance installation
and servicing manual). OR
The cause of breakdown is misuse or with
other parts of your plumbing/heating system,
or with equipment not supplied by BBT
Thermotechnology UK Ltd.
Note: NO APPLIANCE FAULT IS FOUND ON
OVER 30% OF ALL SERVICE CALL OUTS.
Please read this guide carefully to gain a good
understanding of the operation of your appliance.
In the case of a suspected fault, refer to the fault
finding section of this guide.
If in doubt contact Worcester, Bosch Group
quoting the boiler serial and model number.
These numbers are printed on a Data Label
which is located as shown opposite. (You can
record this information on the inside back cover
of this manual.)
In the event of an appliance fault or breakdown
please call the contact centre (see inside front
cover for details). Your service administrator will
arrange for an Engineer to call with the minimum
of delay. Under normal circumstances this will be
GREENSTAR CAMRAY KITCHEN 12/18 - 18/25 - 25/32
8 716 113 001a (01.07)
from 1 to 3 working days (excluding weekends)
for priority breakdown situations (no hot water
and/or heating).
Invoices for attendance and repair work carried
out on this appliance by any third party will not
be accepted.
Kitchen models:
APPLIANCE DATA LABEL
The data label can be found on the inside of the
right hand side panel.
To access first remove the front panel:
1 Pull bottom of front panel to release lugs.
2 Lift panel off top ledge (beneath the fascia)
and remove from appliance.
To replace front panel:
Kitchen models:
2 Rehang panel on top ledge
APPLIANCE
DATA LABEL
1 Gently push the panel at the base (from the
edges so as not to damage the panel) until it
clips into place.
DATA LABEL
FAULT OR BREAKDOWN
14