General Guidelines; Print Quality Problems - Kyocera ECOSYS P6021cdn Operation Manual

Symptom
Print quality is not good.
Paper is jammed.
Nothing lights on the operation panel
even when power is turned on and the
fan makes no noise.
The printer prints a status page, but
does not print jobs from the computer.
The printer is emitting steam in the
area around the top tray.

General Guidelines

The table below provides basic solutions for problems you may encounter
with the printer. We suggest you consult this table to troubleshoot the
problems before calling for service.
Check Items
Refer to Print Quality Problems on page 6-3.
Refer to Clearing Paper Jams on page 6-11.
Check that the power cord is properly
plugged into the power outlet.
Check the printer cable or the interface
cable.
Check program files and application
software.
Check the room temperature to see if it
is low, or if damp paper was used.
Tips
Printer problems may be solved easily by following the tips below. When
you have encountered a problem that following the above guidelines will
not solve, try the following:
• Turn the printer power off and wait for several seconds. Then, turn on
the printer.
• Reboot the computer which sends the print jobs to the printer.
• Obtain and use the latest version of the printer driver. The latest
versions of printer drivers and utilities are available at:
http://www.kyoceradocumentsolutions.com.
• Make sure that the procedures for printing are correctly followed in the
application software. Consult the documentation supplied with the
application software.
6-2
Troubleshooting
Corrective Action
Turn off the printer's power, plug in the
power cord securely, and try turning on
the printer's power again.
Push the power switch securely.
Connect both ends of the printer cable
securely. Try replacing the printer cable
or the interface cable.
Try printing another file or using
another print command. If the problem
occurs only with a specific file or
application, check the printer driver
settings for that application.
Depending on the printing environment
and the paper's condition, the heat
generated during printing will cause the
moisture in the paper to evaporate, and
the steam emitted may look like
smoke. This is not a problem, and you
can continue printing.
If the steam concerns you, raise the
room temperature, or replace the
paper with a newer, dryer paper.