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2. Make sure the tape drive is installed properly on the bus, as described in the Product Manual.
In particular, check the following:
•
Is the tape drive set to a unique SCSI ID?
•
Is a terminator installed at the physical end of the SCSI bus? Try another terminator.
•
Is there a broken cable or defective connector? Try another, known-good cable.
•
Is the cable correctly oriented and firmly seated on the tape drive connector?
3. Check that the tape drive is powered-on and that its LEDs are not indicating an error state.
See the Product Manual for a complete list of LED states.
4. Reboot your system.
5. Try using VXATool to communicate with the tape drive. Before running VXATool, stop all
services for your backup application. If VXATool can detect and communicate with the tape
drive, but your backup application cannot, contact the application provider for software
support.
6. Verify that the tape drive is supported by your operating system and backup application.
If necessary, install device drivers for the tape drive during the software installation. Follow
the instructions provided with your backup software for installing the tape drive device
drivers.
Note: Install the Exabyte VXA tape device driver for Windows only if you are using the
Windows native backup application or if instructed to do so by your backup application.
BACKUP APPLICATION IS REPORTING AN ERROR
Your backup application may report an error as a result of a failure to communicate with the tape
drive, a failure by the tape drive to write or read data, or because of a software configuration
issue.
Failure to communicate with the tape drive
Communication problems on the SCSI bus may be reported by the backup application as resets,
a loss of communication with the tape drive, failure to detect the tape drive, I/O device errors, or
parity errors. These types of errors may occur intermittently. Most often, these issues are due to
SCSI cabling and termination problems.
•
Check tape drive installation on the SCSI bus, as described in the Product Manual.
•
Use VXATool to capture the diagnostic log from the tape drive immediately after an error
is reported by your backup application. Technical Support can examine the log to
determine the nature of the reported error.
Failure by the tape drive to write or read data
If your backup application reports a media error, one of the following situations may have
occurred:
•
The tape drive needs cleaning. Always try cleaning the tape drive before you assume the
cartridge is bad. Be sure to use a VXA Cleaning Cartridge.
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Troubleshooting
