ClearOne MAX IP Administrator's Manual
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ClearOne MAX IP Administrator's Manual

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MAX
IP Conferencing Phone
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Summary of Contents for ClearOne MAX IP

  • Page 1 IP Conferencing Phone ® ’ dministrAtor uide...
  • Page 2 MAX IP AdMInIsTrATOr’s GuIdE CLEArOnE PArT nO. 800-158-302 July 2010 (rEV. 4.0) © 2010 ClearOne Communications, Inc. All rights reserved. No part of this document may be reproduced in any form or by any means without written permission from ClearOne Communications.

  • Page 3: Table Of Contents

    Xtension umBer Alc s ........31 roGrAmminG ettinGs ............. 31 estore Actory efAults mAX iP P ..........31 eBootinG the hone ChAPTEr 4: MAInTEnAnCE mAX iP ............. 32 ArinG for the ............... 32 rouBleshootinG ................33 rror odes...

  • Page 4: Chapter 1: Introduction

    Thank you for purchasing the ClearOne MAX IP expandable conferencing phone. MAX IP provides premium, full-duplex audio to small conference rooms as a single unit and to larger rooms as an expanded system. up to four MAX IP units can be linked, expanding not only microphone coverage but loudspeaker coverage and control access as well. This creates even distribution of sound for a more natural communications experience.

  • Page 5: Important Safety Information

    Important Safety InformatIon Read the safety instructions before first use of this product. This conferencing phone is not designed for making emer- gency telephone calls when the power fails. Make alternative arrangements for access to emergency services. • Read and understand all instructions and follow all warnings marked on the product. •...

  • Page 6: Unpacking

    Contact your carrier immediately. rePlacement PartS & acceSSorieS The items shown in Figure 1.2 are included in the MAX IP expansion Kit. Conferencing pod 12' Connection cable Figure 1.2 - MAX IP expansion Kit...

  • Page 7: Chapter 2: Getting Started

    25' Connection cable To Link Out on Base Unit Figure 2.2 - Connecting Additional units Continue linking up to two additional MAX IP phones in the same fashion. A total of four units may be connected at a time. Technical support: 800.283.5936...

  • Page 8: Provisioning The Max Ip Phone

    The gateway IP Address is defined by dhCP option 3. The TFTP server is defined first by dhCP option 66. If this is undefined, then the MAX IP examines the siaddr parameter in the dhCP ACK packet. If this is not defined, then the hostname parameter in the dhCP ACK packet is used.

  • Page 9: Tftp Provisioning

    When a MAX IP phone is plugged into the network, it searches the server to locate these two files. If the phone locates a newer version of the config.fil file than is currently installed on the phone, it is downloaded and installed via TFTP .

  • Page 10: Configuration: General Settings

    <username> - The username for logging into the Web Portal. default value: admin <password> - The password for logging into the Web Portal. default value: clearone <helpline_num> - The number dialed when the help line speed dial is called. default value: Not set Allowable Characters: [0-9] <allow_reboot_in_call>...
  • Page 11 <timezone> - The Time Zone in which the phone resides. default value: 5 Allowable Parameters: gMT-12:00 (International date line West) gMT-11:00 (Midway Island, Samoa) gMT-10:00 (hawaii) gMT-09:00 (Alaska) gMT-08:00 (Pacific Time(uS & Canada), Tijuana) gMT-07:00 (Mountain Time(uS & Canada), Arizona, Chihuahua, laPaz, Mazatlan) gMT-06:00 (Central Time(uS &...

  • Page 12: Configuration: Dial Plan

    Configuration: dial Plan For information on configuring a dial plan, see Configuration: dial Plan screen on page 19. <dialplan> - The filename on the TFTP server containing the dial Plan file. default value: undefined Allowable values: ASCII text filename limited by the filename length limit on the TFTP server. Configuration: Network Settings See Configuration: network settings details on page 20 for information on how to set these parameters through the Web Portal.

  • Page 13: Configuration: Sip Parameters

    Configuration: SIP Parameters See Configuraton: sIP Configuration details on pages 21-22 for information on how to set these parameters through the Web Portal. <localnum> - The unique local Number of the specific phone being configured. default value: 0 Allowable Characters: 0 - 9 <localphonename>...
  • Page 14 <outbound_sip_proxy_enable> - enable call routing through Outbound SIP Proxy. Primary Proxy: Index=0, Secondary Proxy: Index=1 default value: 0 Allowable Range: 0 - disable 1 - enable <outbound_sip_proxy> - Outbound SIP Proxy address. This can be a valid IP address, a hostname, or FQdN. Primary Proxy: Index=0, Secondary Proxy: Index=1 default value: 0.0.0.0 Allowable String length: 79...

  • Page 15: Configuration: Audio Parameters

    <tls_local_cert> - The TlS local Certification. enter the location of the certification file or use the Browse button and navigate to the location. Primary Proxy: Index=0, Secondary Proxy: Index=1 default value: None Allowable String length: 49 <tls_ca_cert> - The TlS CS Certification. enter the location of the certification file or use the Browse button and navigate to the location.

  • Page 16: P Hone B Ook : A Dd , E Dit And D Elete N

    <g729ab_priority> - The g.729A/b audio codec Priority. default value: 250 Allowable Range: 1 (lowest) to 255 (highest) <g7231_63_priority> - The g.723.1 low rate audio codec Priority. default value: 245 Allowable Range: 1 (lowest) to 255 (highest) <g7231_53_priority> - The g.723.1 low rate audio codec Priority. default value: 240 Allowable Range: 1 (lowest) to 255 (highest) <vad_thresh>...

  • Page 17: Dial Plan Configuration File

    dial Plan configuration file The dial Plan Configuration File defines rules for gathering digits when dialing a phone number and also defines the mapping of the gathered digits to a specific target. A sample dial plan is shown below and can be copied and pasted into a text file for use.

  • Page 18: Web Portal Provisioning

    : Web Portal Provisioning requires Internet explorer Web browser 6.0 or later with Java 1.5 or later installed. The easiest way to manually provision your MAX IP phone is through the Web interface. To access the Web interface for your MAX IP phone, perform the following steps:...

  • Page 19: Web Portal Screens

    Portal ScreenS The following sections display each of the screens included in the MAX IP Web Portal and describe all of the settings that can be modified through each of the screens. device Information Screen The About device: device Information screen (Figure 2.5) displays all of the system information for your MAX IP phone.

  • Page 20: C Onfiguration : G Eneral S Ettings S

    : Choose when you wish to allow a reboot of the MAX IP phone. Click the Allow reboot during a call radio button to allow a reboot while a call is in progress or click the Wait until current call ends radio button to allow a reboot only after a call is completed.

  • Page 21: Configuration: User Preferences Screen

    Configuration: user Preferences Screen use the Configuration: user Preferences (Figure 2.7) screen to enable/disable Automatic level Control (AlC) and Automatic gain Control (AgC), to Mute Incoming Ringer, to set Incoming Ringer Melody and to set the Auto Answer feature. Figure 2.7 - Configuration: user Preferences Screen •...

  • Page 22: Configuration: Dial Plan Screen

    Configuration: dial Plan (Figure 2.8) screen to view your current dial plan and to choose how you want the dial plan for your MAX IP phone loaded. you can choose to load it from a file containing all of the settings you desire or you can select the settings you wish for your MAX IP phone manually through this screen.

  • Page 23: Configuration: Network Settings Screen

    Figure 2.10 - Configuration: Network Settings Screen • hostname : This is the name of the host (or the MAX IP’s device name on the network) and is the same as the sys- tem name found on the device Information screen. •...

  • Page 24: Configuration: Sip Configuration Screen

    Configuration: sIP Configuration screen (Figure 2.11) to configure the sIP (session Initiation Protocol) settings for your MAX IP phone. SIP is a text-based protocol that is based on hTTP and MIMe, which makes it suitable and very flexible for integrated voice-data applications. SIP relies on the session description Protocol (sdP) for ses- sion description and the real-Time Protocol (rTP) for actual transport.
  • Page 25 : enter the phone number associated with the MAX IP unit. • Phone name : enter the name of the MAX IP unit - usually associated with the room or office it’s setup in. • registration timeout : enter the value (in seconds) your phone is to refresh its registration to the SIP proxy server.

  • Page 26: Configuration: Audio Settings Screen

    Configuration: Audio Settings Screen use the Configuration: Audio settings screen (Figure 2.12) to configure the Voice Activity detection (VAd) settings and to prioritize your preferred audio codecs. Figure 2.12 - Configuration: Audio Settings Screen • Enable VAd : Click the check box to enable vAd or uncheck the box to disable it (vAd is enabled by default). voice activity detection is a software application that allows a data network carrying voice traffic over the internet to detect the absence of audio and conserve bandwidth by preventing the transmission of “silent packets”...

  • Page 27: S Creen

    Figure 2.13 - Configuration: Trace/logging Settings Screen » nOTE : This screen is only used to diagnose problems you might be experiencing on your MAX IP phone. before enabling any of these logs, please call Customer Service to receive instructions on which logs to enable.

  • Page 28: Umber S Creen

    Phonebook: Add, edit and delete Number Screen use the Phonebook: Add, Edit and delete number screen (Figure 2.14) to add, modify, and delete numbers from your phonebook. Only numeric characters may be entered into the new number field. Figure 2.14 - Phonebook: Add, edit and delete Number Screen •...

  • Page 29: Iew L Og : D Evice L Og F Ile S Creen

    » nOTE : This screen is only used to diagnose problems you might be experiencing on your MAX IP phone. Please call Customer Service to receive instructions on how to interpret the logs shown here. Figure 2.15 - view log: device log File Screen...

  • Page 30: T Ools : D Iagnostics

    The MAX IP phone’s firmware is updated. • reboot device : Click this button to reboot your MAX IP phone. • restore default settings : Click this button to restore the default settings of your MAX IP phone. Chapter 2: getting Started...

  • Page 31: Keypad Setup

    (Figure 2.17). Figure 2.17 - MAX IP Program Icon nOTE : If a key is not pressed within 30 seconds of entering program mode, the MAX IP phone will beep » and return to operation mode.

  • Page 32: Chapter 3: User Options

    Program icon appears on the lCd screen (Figure 3.1). Figure 3.1 - MAX IP Program Icon Press 1 to enter the dhCP menu. There are two options: 1 - enable dhCP; and 0 - disable dhCP .

  • Page 33: Program Default Gateway Ip Address

    Program default gateway IP Address Press and hold rEdIAL/PrOG until the Program icon appears on the lCd screen (Figure 3.1). » nOTE : dhCP must be disabled in order to change the subnet mask manually. Press 4 to enter the default gateway IP Address menu. The current default gateway IP address is displayed. Press rEdIAL/PrOG.

  • Page 34: Programming Agc And Alc Settings

    Rebooting the MAX IP Phone Rebooting the MAX IP phone is sometimes useful when making changes to the SIP settings or troubleshooting. Most often, however, the phone will automatically reboot after making and saving phone setting changes via the Web Portal interface.

  • Page 35: Chapter 4: Maintenance

    If you are having trouble with your MAX IP , it might be improperly set up or other equipment might be malfunctioning. To begin, check for the following (or consult the chart in Figure 4.1): •...

  • Page 36: Error Codes

    error codeS General Errors (1 - 100) networking Errors (101 - 150) memory allocation error dhcP error error reading flash memory device does not have an assigned iP address error opening flash memory vlan configuration error error writing to flash memory task suspended, reboot phone Provisioning Errors (151 - 200) tExcTask task suspended...
  • Page 37 ErrOr COdEs continued... dial Plan Errors (201 - 300) invalid sYsCOnFIG parameter invalid or missing string in dIGITMAP line invalid or missing MIn_dIGITs in dIGITMAP line invalid or missing MAX_dIGITs in dIGITMAP line invalid or missing sTrIP_FIrsT_dIGITs in dIGITMAP line error creating Address invalid or missing dIAL_sTrInG in dIGITMAP line error creating destination...

  • Page 38: Chapter 5: Appendix

    Certified 0–48° C (32–118° F) Storage Temperature: Model 5–70° C (41–158° F) MAX IP* MAX IP expansion Kit* Operating humidity: 15 to 80% Storage humidity: *Call your sales representative for part numbers 10 to 90% Power - base unit: Auto-adjusting Power Module 100–240vAC, 50/60 hz...

  • Page 39: Ompliance

    Ce mark on the equipment. Warranty ClearOne Communications, Inc. (Manufacturer) warrants that this product is free of defects in both materials and work- manship. For warranty information and coverage, refer to the ClearOne Website at www.clearone.com.

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