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Troubleshooting table
Problem
The system is not responding
to initial operation of the
Unify™ remote
The Bose remote does not
control a device I connected to
the A/V control console
System doesn't do
anything
No sound
I hear a loud hum or buzz
coming from certain sources
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What to do
• Press any remote key and watch the power light on the A/V control console. It should blink with each
press. If not, see "Pairing the remote with the console" on page 30.
• Make sure the A/V control console is turned on. Refer to the power light states on page 20.
• Make sure batteries are in the remote (see page 32).
• Reset the system. See "Resetting the system" on page 30.
• You may need to update your system. See "Performing a system update" on page 31.
• Install the IR emitter. Refer to "Installing the IR emitter" on page 27.
• Make sure the A/V monitor and the power supply are fully plugged into a live AC (mains) outlet.
• Select a connected device from the SOURCE menu (refer to page 12).
• Pair the remote. See "Pairing the remote with the console" on page 30.
• Reset the system. See "Resetting the system" on page 30.
• Increase the volume.
• Check the input connections on the A/V control console. Make sure you have selected the right source.
• Make sure the source you have selected is turned on.
• If using a coaxial or optical audio connection, make sure you have not made both types of connections to
the same input on the A/V control console.
• Make sure the A/V monitor cable is firmly plugged into the A/V OUT to Monitor connector on the
A/V control console and the other end is firmly seated into the connector on the monitor. Refer to the
setup guide for details.
• Reset the system. See "Resetting the system" on page 30.
• Contact Bose
®
Customer Service to determine if and how other electrical devices in the room may be
creating unwanted signals, and to obtain possible remedies.
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T
ROUBLESHOOTING
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