Troubleshooting; If You Are Having Difficulty With Your Machine - Brother  HL-4140CN User Manual

Troubleshooting

If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/.

If you are having difficulty with your machine

Check the chart below and follow the troubleshooting tips.
Copy difficulties
Difficulties
Can not make a copy
Vertical black line appears in
copies.
Copies are blank.
Printing difficulties
Difficulties
No printout.
Suggestions
Contact your administrator to check your Secure Function Lock settings.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip, or one or more corona wires are dirty. (See Cleaning the scanner glass
on page 61 and Cleaning the corona wires on page 66.)
Make sure you are loading the document properly. (See Using the automatic
document feeder (ADF) on page 25 or Using the scanner glass on page 26.)
Suggestions
 Check that the machine is plugged in and the power switch is turned on.
 Check that the toner cartridge and drum unit are installed correctly. (See
Replacing the drum unit on page 42.)
 Check the interface cable connection on both the machine and your computer.
(See the Quick Setup Guide.)
 Check that the correct printer driver has been installed and chosen.
 Check to see if the LCD is showing an error message. (See Error and
maintenance messages on page 80.)
 Check the machine is online:
®
(Windows 7 and Windows Server
Devices and Printers. Right-click Brother DCP-XXXX Printer. Make sure
that Use Printer Offline is unchecked.
®
(Windows Vista ) Click the Start button, Control Panel, Hardware and
Sound, and then Printers. Right-click Brother DCP-XXXX Printer. Make
sure that Use Printer Offline is unchecked.
®
(Windows XP and Windows Server
choose Printers and Faxes. Right-click Brother DCP-XXXX Printer. Make
sure that Use Printer Offline is unchecked.
®
(Windows 2000) Click the Start button and choose Settings and then
Printers. Right-click Brother DCP-XXXX Printer. Make sure that Use Printer
Offline is unchecked.
 Contact your administrator to check your Secure Function Lock settings.
Troubleshooting
®
2008 R2) Click the Start button and
®
2003/2008) Click the Start button and
B
B
B
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