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NEC i-Series Alphanumeric Display Feature Handbook

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Multibutton Telephone
Feature Handbook
92600MFH05
April 2001
Printed in U.S.A. (1964)

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   Summary of Contents for NEC i-Series Alphanumeric Display

  • Page 1

    Multibutton Telephone Feature Handbook 92600MFH05 April 2001 Printed in U.S.A. (1964)

  • Page 2: Your Multibutton Telephone

    No representation is made that this manual is complete or accurate in all respects and NEC America shall not be liable for any errors or omissions. In no event shall NEC America be liable for any incidental or consequential damages in connection with the use of this manual.

  • Page 3: Table Of Contents

    Table of Contents Using Your Telephone .............1 Handsfree Options ......1 Using All Those Features! ..........2 Calling a Co-Worker .

  • Page 4

    Table of Contents Do Not Disturb ......43 Door Box ........44 DSS Console .

  • Page 5

    Table of Contents Outside Calls, Placing ......86 Converting from Pulse to Tone Dialing ..87 Are You Behind a PBX? .

  • Page 6

    Table of Contents Voice Mail ....... .125 Calling Your Mailbox .....126 Leaving a Message .

  • Page 7: Using Your Telephone

    Using Your Telephone Your telephone's Alphanumeric Display helps you use features and tells you about your calls. For example, a ringing outside line may dis- play a name before you answer it. (You may be able to change the time and date on your phone if it's not correct.

  • Page 8: Using All Those Features

    Using All Those Features! Calling a Co-Worker You can dial a co-worker on the Intercom (page 59), or use Paging (page 90) if you don't know where they are. When you must get through right away, interrupt a call using Barge In (page 18).

  • Page 9: Handling And Rerouting Your Calls

    Using All Those Features! Handling And Rerouting Your Calls Use Hold (page 56) to have your FOLLOW CALL call wait at your phone. Or, Park it in orbit for a co-worker (page 92). HOLD Have a call for a co-worker? SEL.

  • Page 10: Placing Calls Quickly

    Using All Those Features! There's no need to keep redialing your outside call if it's busy or unan- swered - use Repeat Redial instead (page 103). And when your sys- tem's lines are busy, Trunk Queuing (page 123) lets you wait for a free one.

  • Page 11: When You Work In Groups

    Using All Those Features! When You Work In Groups If you and your co-workers handle each other's calls, you might want to be in a Department Calling group (page 35). Someone calling your group's number goes through to any- one who's available. You can even have Department Step Calling (page 37) send your personal calls to your group when you're not avail-...

  • Page 12: Have A Telephone Meeting

    Using All Those Features! Have a Telephone Meeting Conference (page 33) allows you to quickly set up a telephone meeting. When your phone allows Voice Call Conference (page 34), others can join your outside call just by pressing the line key. Use Meet Me Conference (page 63) to set up a meeting which lets others join if they choose.

  • Page 13: Personalizing Your Telephone

    Using All Those Features! (page 98). Need one-button Transfer and calling for a co-worker? Program a Hotline (page 58) on another function key. (When you see in this handbook, the operation needs a Programmable Function Key.) Are you a secretary - or do you have a secretary that handles your calls? Set up Secretary Call buzzer keys (page 109).

  • Page 14: Your Phone Does The Talking

    Using All Those Features! Your Phone Does the Talking The optional Voice Announce Unit (page 124) gives your system digital recording and play back capability. This lets you handle callers with that important "Personal Touch". For example, if you don't have an operator, the Automated Attendant (page 16) can answer your calls and play a list of dialing options to your...

  • Page 15: And, Your Super Display Does The Thinking

    Using All Those Features! And, Your Super Display Does The Thinking Do you want a feature but not know how to use it? Have you ever been busy on a call and not remembered the options your phone provides? If you have an optional Super Display Telephone, the Soft Keys on your telephone do the thinking for you.

  • Page 16

    Using All Those Features! To find out more on using your Soft Keys, use the plastic laminated Reference Card that came with your phone. 92700 - 07 CHECK CLEAR TRUNK 01 9265400 [DIRECTORY] [MENU] CHECK CLEAR TRUNK 01 9265400 CONFERENCE REPEAT DIAL SAVED DIAL ABB: COMMON...

  • Page 17: Abbreviated Dialing

    Abbreviated Dialing Abbreviated Dialing gives you quick access to numbers you call fre- quently. This saves time, for example, when calling a client with whom you deal often. Instead of dialing a long telephone number, you just use Abbreviated Dialing. There are three types of Abbreviated Dialing: Common, Group and Personal.

  • Page 18

    Abbreviated Dialing To dial a Common Abbreviated Dialing 2. Dial bin number. number: The stored number dials out. The sys- tem selects a line for you. (Common Abbreviated Dialing). To preselect, press a line key instead of CALL1. 2. Dial Common Abbreviated Dialing bin number.

  • Page 19

    Abbreviated Dialing To check your stored Abbreviated Dialing (Common only). numbers: 3. Dial the Abbreviated Dialing code (e.g., 001). If the entire stored number is too long for your phone's display, press * to see the rest of it. To check more Abbreviated Dialing numbers, repeat from step 2.

  • Page 20: Account Codes

    Account Codes Account Codes are codes you enter that help keep track of outside calls. There are two types of Account Codes: Optional and Forced. With optional codes, the Account Codes you enter are solely for cate- gorizing your calls. For example, if you work in an accounting firm that must bill back customers for time on the phone, Optional Account Codes are for you.

  • Page 21: Alarm

    Alarm You can use your extension like an alarm clock to remind you of appointments and important meetings. Your phone has two types of alarms: Alarm 1 - which sounds only once at the preset time. Alarm 2 - which sounds every day at the preset time. + Alarm type (1 To set the alarm: or 2).

  • Page 22: Automated Attendant (vau)

    Automated Attendant (VAU) This feature requires a Voice Announce Unit (VAU). Automated Attendant automatically answers your system's outside calls, plays a prerecorded greeting and then lets callers directly dial you or your co-workers. This gives your system immediate answering and routing of calls without an operator or dispatcher. The Automated Attendant can: Simultaneously answer up to six calls.

  • Page 23: Background Music

    Background Music Background Music (BGM) sends music from an FM receiver, tape deck or CD player your company provides to the speaker in your tele- phone. This helps give you a pleasant working environment. The Background Music plays whenever your phone is idle. To Turn BGM on or off: to hang up.

  • Page 24: Barge In

    Barge In Barge In permits you to break into a co-worker's established call. Use Barge In when you have to get a message through right away (such as in an emergency). Barge In sets up a three-way call between you, your co-worker and their caller.

  • Page 25: Call Forwarding

    Call Forwarding Use Call Forwarding to redirect your calls to another extension. With Call Forwarding, you're sure your calls are covered when you are away from your work area. There are four types of Call Forwarding: Call Forwarding when Busy or Not Answered Calls forward when your extension is busy or not answered.

  • Page 26

    Call Forwarding 3. Dial destination extension, Voice Mail To activate or cancel Call Forwarding master number or press Voice Mail key. You cannot forward to a Department (Cont’d): Group pilot number. Once you forward, only the destination user can place an Intercom call to you.

  • Page 27: Call Forwarding Off-premise

    Call Forwarding Off-Premise Use Off-Premise Call Forwarding to forward your calls to an off-site location. Stay in touch when you're away from the office by forward- ing to your cellular phone, home office, hotel or meeting room. To activate Call Forwarding Off- (Call Forward to Device).

  • Page 28: Call Forward Follow Me

    Call Forward Follow Me While you are at a co-worker's desk, you can direct your calls to your co-worker's extension. Use Call Forward Follow Me if you get detained with your co-worker longer than expected. Instead of ringing your own phone unanswered, your calls will ring you where you are.

  • Page 29: Call Forward/dnd Override

    Call Forward/DND Override If you call an extension that is Call Forwarded or in Do Not Disturb, use Call Forwarding/DND Override to talk to the extension user any- way. This is helpful, for example, if you have an important message or emergency and you must get through.

  • Page 30: Call Timer

    Call Timer You can time your outside calls on your telephone display. You'll find Call Timer indispensable if you must keep track of your time on the phone. For incoming calls, the Call Timer begins as soon as you answer the call. For outgoing calls, the Call Timer starts about 10 sec- onds after you dial the last digit.

  • Page 31: Call Waiting/camp On

    Call Waiting/Camp On After you call a busy extension, use Call Waiting to wait in line (i.e., Camp On) without hanging up. When you Camp On, the system sig- nals the busy user indicating that you are waiting. Your call goes through when the busy extension becomes free.

  • Page 32: Callback

    Callback When you call a busy extension, you can leave a Callback request for a return call. You do not have to repeatedly call the busy extension back, hoping to find it idle. When you leave a Callback, the system handles your request as follows: When the busy extension becomes idle, the system rings you.

  • Page 33: Caller Id

    Caller ID Caller ID allows a display keyset to show an incoming caller’s tele- phone number (up to 12 digits) and optional name. The Caller ID information can be displayed either before or after answering a call. Normally, the system provides the Caller ID post-answer display. With the pre-answer display, you can preview the caller’s number before picking up the ringing line.

  • Page 34

    Caller ID You can store the Caller ID data in the sys- To Automatically Add New Numbers to the tem’s Caller ID Table or in one of your One Caller ID Table: Touch keys. 1. Press (Caller ID Edit). 2. To store a number in a One Touch key: Dial (Personal) + Press Press One Touch key that will store the...

  • Page 35

    Caller ID To Manually Add New 1. Press Entries to the Caller ID 2. Dial or press Table: (Caller ID Edit). 3. Dial (New). If you see TABLE IS FULL, you can- not add any more entries to the Caller ID Table.

  • Page 36

    Caller ID 4. To find a name entry in the Table: To Manually Change an Entry in the Caller Dial ID Table (Cont’d): Enter the name you want to change and press The system finds the first name that matches the letters you entered. To find a number entry in the Table: Dial (No).

  • Page 37

    Caller ID Enter the name you want to delete To Manually Delete an Entry in the Caller ID and press Table (Cont’d): The system finds the first name that matches the letters you entered. To search for other names with the same letters, press If you see NO MATCH, the name doesn’t exist.

  • Page 38

    Caller ID To check if any Caller 1. Press ID calls rang your 2. Dial . If you missed any phone while you calls, the displays shows MISSED were away from your CALL C:2 E:3 desk: The second row of your display shows the Caller ID number you missed.

  • Page 39: Conference

    Conference Conference lets you add additional inside and outside callers to your conversation. With Conference, you can set up a multiple-party tele- phone meeting without leaving the office. The system allows either four or eight parties maximum per Conference. In addition to Conference, there are other ways to have a telephone meet- ing.

  • Page 40: Conference, Voice Call

    Conference, Voice Call With Voice Call Conference, others in your work area can easily join into your outside calls. To initiate a Voice Call Conference, press a uniquely programmed Voice Call Conference key and tell your co- workers to join the call. The system releases the privacy on the line, and other users can just press the line key to join in.

  • Page 41: Department Calling

    Department Calling If you work closely with a group of co-workers, your Communications Manager may have programmed you into a Department Calling Group. Department Calling makes it easier for others in your company to send calls to your group. This is because your Department Calling Group has a dedicated pilot number.

  • Page 42

    Department Calling With Circular Routing, each call rings a new extension. Circular Routing Call 1 Call 2 Call 3 Call 4 + Department Group pilot number. To call a Department Group: To log out of your Department Group: (Department Group log out). The key lights while you are logged out.

  • Page 43: Department Step Calling

    Department Step Calling If you place an Intercom call to a busy Department Group member, Department Step Calling allows you to quickly call another member in the same group. You don't have to hang up and place another Intercom call. You can also use Department Step Calling to cycle through the members of a Department Group.

  • Page 44: Dial Number Preview

    Dial Number Preview Use Dial Number Preview to preview a number in your telephone's display before you dial it out. This helps you avoid dialing errors. For example, if you review the previewed number and find an error, you can cancel the number and re-enter it correctly. Dial Number Preview is available for both outside and Intercom calls.

  • Page 45: Dial Pad Confirmation Tone

    Dial Pad Confirmation Tone When you enable Dial Pad Confirmation Tone for your extension, you hear a beep each time you press a dial pad key. This beep reminds you that you have pressed a key. The confirmation tone is particularly helpful for Intercom calls and calls on Dial Pulse lines.

  • Page 46: Directed Call Pickup

    Directed Call Pickup Use Directed Call Pickup when you need to answer a call ringing another extension without leaving your phone. This lets you easily cover a co-worker's calls when they have to be away from their desk. To intercept calls ring- ing a co-worker's phone: 3.

  • Page 47: Directory Dialing

    Directory Dialing If you have a Display or Super Display phone, Directory Dialing allows you to select a co-worker or outside number from a list of names, rather than dialing the phone number. There are four types of Directory Dialing: C - Company (Common) Abbreviated Dialing D - Department (Group) Abbreviated Dialing P - Personal Abbreviated Dialing (One-Touch Keys)

  • Page 48

    Directory Dialing For example, dial 2 if the name To use Directory Dialing from a display begins with A, B, C or 2. If the name begins with Q or Z, dial 0. keyset (Cont’d): 5. Look at your phone’s display and dial the digit for the letter/number selected in step 4 above.

  • Page 49: Do Not Disturb

    Do Not Disturb Do Not Disturb (DND) blocks incoming calls, Call Forwards and Paging announcements to your extension. DND permits you to work undisturbed at your desk without interruptions from your phone. When you activate DND, incoming calls still flash your line keys. While in DND, you may use your phone in the normal manner for placing and processing calls.

  • Page 50: Door Box

    Door Box Your system may have Door Boxes. A Door Box is a self-contained Intercom unit typi- cally used to monitor entrance doors. A vis- itor at the door can press the Door Box call button (like a door bell). The Door Box then sends chimes to certain extensions.

  • Page 51: Dss Console

    DSS Console If you do a lot of call processing (like an operator or dispatcher), you may have either a 110-Button or 24-Button Direct Station Selection (DSS) Console. The DSS Console gives you a Busy Lamp Field (BLF) and one- button access to extensions, trunks and certain system features.

  • Page 52

    DSS Console 1. Press DSS Console key assigned to out- To place an outside call from your DSS side line. On 28i/124i, pressing EXT. 2 selects Console: the DSS keys for outside lines. 2. Dial outside telephone number. If you don't have Handsfree, you must lift the handset to speak.

  • Page 53

    DSS Console 1. Place or answer call. To Transfer a call If you are on an Intercom call, press using your DSS Console: before going to the next step. 2. Press DSS Console key for extension that will receive Transfer. You cannot Transfer to an extension that is busy or in DND.

  • Page 54

    DSS Console 1. Press Night Service key (NIGHT, DAY, Switching the Night Service mode from BREAK or NITE 2). your DSS Console: Night Service BLF If this key is lit . . . System in in the . . . NIGHT Night Mode Day Mode...

  • Page 55: Flash

    Flash Flash allows you to access certain features of the telephone company or PBX to which your phone system is connected. This lets you take full advantage of whatever features the connected telephone company or PBX offers. Flash accesses these features by momentarily interrupt- ing the loop current on your outside line.

  • Page 56: Forced Trunk Disconnect

    Forced Trunk Disconnect Forced Trunk Disconnect enables you to disconnect (release) another extension's active outside call if you need to use their line. You can then place a call on the released line. C A U T I O N Forced Trunk Disconnect abruptly terminates the active call on the line.

  • Page 57: General Message

    General Message This feature requires a Voice Announce Unit (VAU). A General Message is a prerecorded Voice Announce Unit (VAU) message to which you and your co-worker's can listen. This message typically contains important company information that all employees should hear. 1.

  • Page 58: Group Call Pickup

    Group Call Pickup If you frequently work together with the same people, your extensions may be in a Call Pickup Group. This allows you and your co-workers to use Group Call Pickup to easily answer each other's ringing calls. Group Call Pickup also helps if you frequently cover for co-workers in another Pickup Group.

  • Page 59: Group Listen

    Group Listen Use Group Listen when you want others in your office to listen in on your call. While you talk on the handset, your caller's voice broadcasts over your telephone's speaker. Group Listen automatically turns your Handsfree microphone off so your caller cannot hear the conversation in your office.

  • Page 60: Handsfree And Monitor

    Handsfree and Monitor When it's inconvenient to hold the handset, you can use the speaker and microphone in your telephone and talk Handsfree instead. Handsfree is great when you don't have a free hand for the phone. (For example, you may want to enter data at a computer terminal while talking to a customer on the phone.) There are three types of Handsfree operation: Handsfree...

  • Page 61: Headset Operation

    Headset Operation To get even more freedom and convenience than with Handsfree, pur- chase a Headset and connect it to your telephone. In addition to hav- ing your hands free for other work, you'll have privacy on a call that is not available with Handsfree.

  • Page 62: Hold

    Hold Don't place your handset down on the desk when you need your caller to wait, use Hold instead. Hold places your call in a temporary waiting state until you can get back to it. While the call waits, you can process calls or use other features.

  • Page 63: Exclusive Hold

    Hold To pick up an outside 1. Pressing flashing call on System Hold: Exclusive Hold (Exclusive Hold). To place an outside call on Exclusive Hold: key flashes fast while on Hold; flashes slowly when recalling. 1. Pressing flashing To pick up an outside call on Exclusive Hold: Group Hold to hang...

  • Page 64: Hotline

    Hotline When you need one-button calling and Transfer to a co-worker, use Hotline. You'll find Hotline to be a great convenience if there is some- one in your company with whom you work closely (such as your busi- ness partner). You and your partner can call or Transfer calls to each other just by pressing a single key.

  • Page 65: Intercom

    Intercom Call a co-worker over the Intercom. Normally, you are not restricted from placing an Intercom call to any other extension. However, if your telephone system is shared by several businesses, you may not be able to call the other business's extensions. Check with your Communications Manager.

  • Page 66: Intercom Abandoned Call Display

    Intercom To change the mode of an Intercom call If the call is ringing, this makes it you placed: voice-announce. If the call voice- announces, this makes it ring. To make your incom- to hang ing Intercom calls voice-announce: to hang To make your incom- ing Intercom calls ring:...

  • Page 67: Last Number Redial

    Last Number Redial Instead of dialing a busy or unanswered outside call again, quickly redial it with Last Number Redial. Last Number Redial stores the last outside call you placed in memory so you can easily recall it. The stored number can be up to 24 digits long, using 0-9, # or *. You can also quickly redial your last call using Repeat Redial (page 103) and Save Number Dialed (page 107).

  • Page 68: Line Preference

    Line Preference Line Preference determines how you place and answer calls. There are two types of Line Preference: Incoming Line Preference and Outgoing Line Preference. Ask your Communications Manager which type you have. Incoming Incoming Line Preference sets how you Line answer calls.

  • Page 69: Meet Me Conference

    Meet Me Conference Use Meet Me Conference to have a telephone meeting which lets oth- ers join if they choose. After you announce the Meet Me Conference over the Paging, a co-worker joins the meeting by dialing the Meet Me Conference code. There are two types of Meet Me Conference: Meet Me External Conference and Meet Me Internal Conference.

  • Page 70: Meet Me Internal Conference

    Meet Me Conference To join a Meet Me + External External Conference: Paging zone (1-8 or 0 for All Call). You connect to the other parties. Meet Me Internal Conference 1. While on a call, To make a Meet Me Internal Conference: + Internal Paging zone (0-9 or 00-64).

  • Page 71: Meet Me Paging

    Meet Me Paging Need to talk to a co-worker and don't know where they are? Meet Me Paging allows you to set up a private meeting on a Page zone. While you meet on the zone, no one else can hear your conversation, join in or make an announcement using that zone.

  • Page 72: Meet Me Internal Paging

    Meet Me Paging Meet Me Internal Paging + Internal To make a Meet Me Internal Page: Paging zone (0-9 or 00-64). (Internal Paging Zone). You can optionally press CALL1 and dial combined zones *10 to *18 instead. See Paging on page 90 for more on combined zones.

  • Page 73: Memo Dial

    Memo Dial While on an outside call, use Memo Dial to jot a number down in your phone's memory. Memo Dial is like a notepad. For example, if you dial Directory Assistance and ask for a number, you can use Memo Dial to remember it.

  • Page 74: Message Waiting

    Message Waiting Don't keep recalling a busy or unanswered co-worker. Leave them a Message Waiting request for a return call instead. The request is a flashing lamp at the extension you call and a steadily lit lamp on your phone. When your co-worker answers the Message Waiting, they automatically call your extension.

  • Page 75

    Message Waiting These are the messages co-workers left at To display/check your Messages Waiting list: your extension. The messages left first display first. to scroll through your messages. Press your Message Waiting key or CALL1 to call the displayed extension. to return to the Time and Date dis- play.

  • Page 76: Microphone Cutoff

    Microphone Cutoff Turn your telephone's Handsfree and handset microphone off when you don't want your caller to hear your voice. When you turn your Handsfree or handset microphone off, it stays off until you choose to turn it back on. To turn your This turns your Handsfree micro- Handsfree micro-...

  • Page 77: Multiple Directory Numbers/call Coverage

    Multiple Directory Numbers/Call Coverage Multiple Directory Numbers Multiple Directory Numbers allow you to have more than one exten- sion number. In addition to your "normal" extension number (e.g., 320), you can have additional "virtual" extension numbers on Multiple Directory Number function keys. For example, you can have virtual extension number 600 for your sales calls.

  • Page 78: Name Storing

    Name Storing You can program a name for your extension. The name can be up to 10 digits long. When you call a co-worker that has a display tele- phone, they see your name instead of your extension number. Your co- worker knows who's calling without having to look up your extension number.

  • Page 79

    Name Storing Keys for Entering Names Use this key . . . When you want to . . . DSS8 Enter a blank space. After selecting your entry, press CHECK to have the system accept it. DSS9 Enter extended ASCII characters. Press repeatedly to scroll through the list.

  • Page 80: Night Service

    Night Service You may be able to activate Night Service for your system. Used after normal working hours, Night Service redirects your system's incoming calls to where they should ring at night. For example, when most of your co-workers have left for home, your system may redirect calls to the security desk.

  • Page 81

    Night Service To activate Night + Night Service Service by dialing Password. The Night Service Password is nor- codes: mally 0000. Check with your Communications Manager. 2. Dial the Night Service Mode: 0= Day Mode, 1 = Night Mode, 2 = Midnight Mode, 3 = Rest Mode, 4= Day 2 Mode, 5 = Night 2 Mode, 6 = Midnight 2 Mode, 7 = Rest 2 Mode...

  • Page 82: Off Hook Signaling

    Off Hook Signaling Trying to get in touch with a co-worker who is busy on a handset call? Use Off Hook Signaling to let your co-worker know you're trying to get through. The off hook signal you send to your co-worker is either ringing or a voice announcement over their idle (second) line appearance.

  • Page 83

    Off Hook Signaling respond by just speaking toward their phone. Their telephone's Handsfree microphone picks up their voice. Your co-worker's initial call continues uninterrupted. If the extension you call does not have Handsfree . . . Your co-worker receives Off Hook Signaling ring. They must first place their initial call on Hold before they can respond to you.

  • Page 84: One-touch Calling

    One-Touch Calling Use your One-Touch Keys for one button access to co-workers, out- side lines and selected system features. You'll find this a great time saver when calling the clients and co-workers you talk to most often. Instead of dialing the codes, just press the One-Touch Key. Your One-Touch Keys give you: Direct Station Selection - One button access to your co-worker's extensions.

  • Page 85

    One-Touch Calling To program a One- Touch Key for outside want to program. calling (Personal for Trunk Group Access code. Speed Dial): + trunk number (01-192) for a specific trunk. + Trunk Group number (e.g., 1) for a Trunk Group. 3.

  • Page 86

    One-Touch Calling To assign a Feature want to program. Code to a One-Touch Key: 2. Dial Feature Code you want to store. For example, store 2 to make a call- back key. Refer to the features in this handbook for the appropriate Service Codes.

  • Page 87: Keys

    One-Touch Calling Using Personal Speed Dial without One-Touch Keys To program a Personal 2. Dial a Personal Speed Dial bin number Speed Dial number if (1-9 or 0). your phone doesn't have One-Touch Keys: Bins 1-9 correspond to One-Touch Keys 1-9. Bin 0 corresponds to key 10. 3.

  • Page 88: One-touch Serial Operation

    One-Touch Serial Operation Do you frequently dial a long sequence of codes and numbers for the same operation? One-Touch Serial Operation can simplify your phone by letting you store the entire sequence of steps under a One-Touch Key. This includes dial pad digits, feature keys, function keys and even other One-Touch Keys.

  • Page 89

    One-Touch Serial Operation If you store a One-Touch Key as part To store a series of operations in a One- of a Serial Operation, the system stores Touch Key: the first level (One-Touch) function. (Serial Operations). to hang up. To dial using One- (Serial Operation) + Touch Serial Operation:...

  • Page 90: Outside Calls, Answering

    Outside Calls, Answering There are many types of outside calls that you can answer from your phone. You can tell a lot about the call coming in by listening for ring- ing, watching your phone's keys and checking the display (if you have one).

  • Page 91

    Outside Calls, Answering For this type of call... You hear... And see... Transferred Call Two quick rings - flashing slowly (If you have a line repeated (green) key for it) flashing fast Transferred Call Two quick rings - (If you don't have a repeated flashing fast line key for it)

  • Page 92: Outside Calls, Placing

    Outside Calls, Placing Your phone offers you several ways to place outside calls. You can: Press a line key for one-button access to a specific line. Press a loop key for one-button access to the first available line in a line group. Dial a code to select a specific line.

  • Page 93: Converting From Pulse To Tone Dialing

    Outside Calls, Placing Your line group numbers are 1-9, 01- To dial a code to a select line group 99 or 001-128. Ask your Communications (Cont’d) Manager. 2. Dial number. To use Trunk Group The system automatically routes your Routing or ARS: call using ARS or Trunk Group Routing - whichever is installed.

  • Page 94: You May Have A Private Line

    Outside Calls, Placing The PBX may restrict you from placing certain types of calls. If you use Automatic Route Selection, your telephone system may automatically insert whatever codes the PBX requires. For exam- ple, when you dial 9 926 5400 for an outside call, your system may send 9 9 926 5400 to the PBX.

  • Page 95: Did Your Call Go Through

    Outside Calls, Placing Did Your Call Go Through? If you dial certain calls and you find that they do not go through, ask your Communications Manager the following questions: Is my telephone Toll Restricted? If it is, what numbers am I pre- vented from dialing? Can I override Toll Restriction? If so, what is my override code? + Password.

  • Page 96: Paging

    Paging Internal Paging Need to locate a co-worker or make an announcement? Use Internal Paging. Your system can have All Call Internal Paging and, depending on your system, up to 64 zones of Internal Paging. When you make an All Call Paging announcement, your voice broadcasts to all extensions set to receive All Call Paging.

  • Page 97: Combined Paging

    Paging Combined Paging Use Combined Paging when you want to simultaneously Page into an internal and corresponding external zone. For example, you can Page your company's warehouse and outside loading dock at the same time. Combined Paging is available for Paging zones 1-8 and All Call. To make a Combined + Combined Paging Page:...

  • Page 98: Park

    Park Have a call for a co-worker and can't find them? Put their call in a waiting state called Park so they can pick it up. After you Park the call, Page the co-worker you want to receive the call and hang up. When your co-worker hears the Page, they dial the orbit or press a Park key to pick up the call.

  • Page 99

    Park 1. Do not hang up. To Park a call at your extension: 3. Page your co-worker to pick up the call. to hang up. If not picked up, the call will recall to you. If parked at your extension: To pick up a call parked at an exten- sion (yours or a co-...

  • Page 100: Park And Page (vau)

    Park and Page (VAU) This feature requires a Voice Announce Unit (VAU). When you are away from your phone, Park and Page can let you know when you have a call waiting to be answered. To enable Park and Page, you record a Personal Greeting along with an additional Paging announcement.

  • Page 101

    Park and Page (VAU) To have the system + Dial Page Zone that should Page you when you broadcast your announcement. For example, for Internal Zone 1 dial have a call 801 + 1. Or, for Combined Paging Zone (Cont’d): 1, dial *1 + 1.

  • Page 102: Personal Greeting

    Personal Greeting Personal Greeting requires a Voice Announce Unit (VAU). Use Personal Greeting to forward your calls and automatically play a recorded message to your callers. This lets you add a personal touch to your Call Forwards. For example, you can record, "Hi, this is (your name).

  • Page 103

    Personal Greeting Off-premise via Common To activate Personal Greeting for your Abbreviated Dialing (by entering phone (Cont’d): #2 + bin). Greeting without forwarding so caller hears busy (by entering your exten- sion number). You cannot forward to a Department Group pilot number. 5.

  • Page 104: Programmable Function Keys

    Programmable Function Keys Customize your phone by storing features or outside lines under your Programmable Function Keys. For example, to return a Message Waiting, just press your Message Waiting function key instead of dialing To program a function key: want to program. 2.

  • Page 105

    Programmable Function Keys Programmable Function Key Codes Use key For this feature code When you are Or dial Central Office Calls 0001- Pressing a line key to place or 0192 answer a trunk call (where trunks can range from 0001-0192) 1078 + Pressing a loop key to place or Type + answer a call.

  • Page 106

    Programmable Function Keys Programmable Function Key Codes Use key For this feature code When you are Or dial Hold 1043 Putting a call on System Hold (if your phone's Hold key is reassigned) 1044 Putting a call on Exclusive Hold Meet Me Conference 1010 Joining a Meet Me Conference...

  • Page 107

    Programmable Function Keys Programmable Function Key Codes Use key For this feature code When you are Or dial Night Service 1090 + Activating the Day 2 Mode 818 + (cont’d) pswd pswd (0000) 1091 + Activating the Night 2 Mode 818 + pswd pswd...

  • Page 108

    Programmable Function Keys Programmable Function Key Codes Use key For this feature code When you are Or dial Repeat Redial 1075 Activating Repeat Redial DIAL + Reverse Voice Over 1056 + Initiating Reverse Voice Over dest. ext. Room Monitor 1025 Activating Room Monitor Save Number Dialed 1014...

  • Page 109: Repeat Redial

    Repeat Redial Trying to get in touch with a customer and their phone is always busy or unanswered? Don't keep redialing it manually - have Repeat Redial do it for you. Repeat Redial will retry your call automatically (up to three times) so you can go back to work.

  • Page 110: Reverse Voice Over

    Reverse Voice Over While you are busy on a handset call, Reverse Voice Over allows you to make a private Intercom call to an idle co-worker. Just press your Reverse Voice Over function key to call your co-worker. Your initial caller cannot hear your voice, but you can keep talking to your co- worker as long as you hold down your key.

  • Page 111: Ringdown

    Ringdown Call a co-worker or outside party by just lifting the handset on your telephone. The call goes through automatically - there is no need to dial digits or lift the handset. There are two types of Ringdown: Ringdown Extension and External Hotline. With Ringdown Extension, you reach another extension (typically a lobby or service phone) when you lift the handset.

  • Page 112: Room Monitor

    Room Monitor Use Room Monitor when you want to listen to the sounds in another work area. For example, Room Monitor could let you listen to the sounds in the warehouse when it's left unattended. You just set up a Room Monitor with a phone in the warehouse area.

  • Page 113: Save Number Dialed

    Save Number Dialed While on an outside call, you can save the number you just dialed and easily dial it later. This lets you quickly redial a busy or unanswered number without manually dialing any digits. Your system remembers your saved number until you save a new one in its place. You can also quickly redial your last call using Last Number Redial (page 61) and Repeat Redial (page 103).

  • Page 114

    Save Number Dialed (Save Number Dialed). To see the number The stored number displays for six you saved: seconds. The stored number dials out if you: - Lift the handset - Press an idle line key - Press an idle CALL key - Press SPK To clear your saved to hang...

  • Page 115: Secretary Call

    Secretary Call Secretary Call Buzzer lets you alert a co-worker without disturbing their work. They can then call you on the Intercom when it's conve- nient. To use this feature, both you and your co-worker must have Secretary Call Buzzer keys. When you press your buzzer key, your co- worker gets a beep and their buzzer key starts to flash.

  • Page 116: Secretary Call Pickup

    Secretary Call 1. Press lit (Secretary Call Buzzer). To cancel a Secretary Both the boss and secretary buzzer Call you left at keys go out. another extension: 1. Do not lift your handset. To cancel a Secretary Call left at your 2.

  • Page 117: Selectable Display Messages

    Selectable Display Messages Activate a Selectable Display Message when you leave your desk. A co-worker calling your extension will see the message you activated on their telephone's display. For example, when you leave for lunch, activate the "OUT FOR LUNCH BACK AT" message and enter the time when you will return.

  • Page 118

    Selectable Display Messages To select a message: (Call Forward to Device). + Message number (01-20). to scroll through the messages. 3. (Optional for messages 1-8 and 10) Dial the digits you want to append to the message. You can append messages 1-8 and 10 with digits (e.g., the time when you will be back).

  • Page 119: Selectable Ring Tones

    Selectable Ring Tones If you work in an area where your extension is close to others, you may want to customize the way calls ring your phone. This will help you differentiate calls to your extension from calls to other extensions. To change your extension's incoming to set Intercom ring or...

  • Page 120: Serial Call

    Serial Call Do you have a caller that wants to talk to a co-worker, but needs to consult with you when they are done? If so, use Serial Call. When you Transfer a call with Serial Call, it automatically returns to you as soon as the conversation with the Transfer destination ends.

  • Page 121: Tandem Trunking

    Tandem Trunking Tandem Trunking lets you set up a Conference with two outside callers and then drop out of the call - leaving the callers talking in an Unsupervised Conference. Once you drop out you are not part of the conversation.

  • Page 122: Method B (requires A [transfer] Key)

    Tandem Trunking Conference continues. If one of your out- To make a line-to-line Conference (Cont’d): side callers hangs up, the Conference ends. To return to the 1. Flashing You must have a line key to be able to tandem call: rejoin the Conference.

  • Page 123: Time And Date

    Time and Date You see the Time and Date on your telephone's display when it is idle. If you notice that the Time and Date are incorrect, you may be able to change them. Use some caution, however, since the Time and Date affect how your system routes calls and handles other features.

  • Page 124: Transfer

    Transfer Transfer lets you quickly send the call you are on to a co-worker. You can Transfer both Intercom and outside calls. You can use the follow- ing types of Transfer: Screened Transfer Announce the call to your co-worker before hanging up. Use Screened Transfer when you're not sure your co-worker is in, or you think they might not want the call.

  • Page 125: Transferring Outside Calls

    Transfer If you want your transferred call to automatically come back to you when your co-worker hangs up, use Serial Call (page 114). Transferring Outside Calls To Transfer a call to a You hear Transfer dial tone. co-worker's extension: 2. Dial co-worker's extension number. If the extension is busy or doesn't answer, you can dial another extension number or press the flashing line key to...

  • Page 126: Transferring Intercom Calls

    Transfer Transferring Intercom Calls To Transfer your + Extension to receive your call. If the extension is busy or doesn't Intercom Call: answer, you can dial another extension number or press the flashing CALL key to return to the call. In addition, you may be able to hang up and have the call Camp-On.

  • Page 127: Meet Me External Paging Transfer

    Transfer Meet Me External Paging Transfer To make a Meet Me External Paging + External Paging code Transfer: (1-8 or 0 for All Call). (External Paging Zone). Combined Paging Zone code ( + 0-8). 3. Announce Call. 4. When Paged party answers, Transfer call to them.

  • Page 128: Meet Me Internal Paging Transfer

    Transfer Meet Me Internal Paging Transfer To make a Meet Me Internal Paging + Internal Paging code Transfer: (0-9 or 00-64). (Internal Paging Zone). Combined Paging Zone code ( + 0-8). 3. Announce Call. 4. When Paged party answers, Transfer call to them. (if your exten- To join a Meet Me Internal Paging...

  • Page 129: Trunk Queuing And Camp On

    Trunk Queuing and Camp On When you try to place an outside call and hear busy tone from your own phone system, you don't have to hang up and try again later. Use Trunk Queuing to leave a request for the busy line to call you when it's free.

  • Page 130: Voice Announce Unit (vau)

    Voice Announce Unit (VAU) This feature requires a Voice Announce Unit (VAU). You can record the Voice Announce Unit (VAU) messages your sys- tem uses for Automated Attendant greetings (page 16) and the General Message (page 51). If your system has incoming 900 service, you can also record the message that plays to those callers before automatic billing occurs.

  • Page 131: Voice Mail

    Voice Mail This feature requires an optional NVM-Series Voice Mail system. Tired and frustrated by missed calls, inaccurately written messages and telephone tag? End these hassles with Integrated Voice Mail. Ask your Communications Manager if you have this type of Voice Mail system installed.

  • Page 132: Calling Your Mailbox

    Voice Mail Calling Your Mailbox To call your mailbox: (Voice Mail). 2. (Optional) After answer, dial security code. Ask your Communications Manager for your security code. Leaving a Message The extension you call can be busy, in DND To leave a message in the mailbox of an or unanswered.

  • Page 133: Emulating A Personal Answering Machine

    Voice Mail 3. Dial Voice Mail master number or press To activate or cancel Call Forwarding Voice Mail key. (Cont’d): 4. Dial Call Forwarding type: 2 = All calls 3 = Outside calls only 4 = Intercom calls only to hang up (if you dialed in step 1).

  • Page 134: Transferring Calls To A Mailbox

    Voice Mail 1. Do nothing and have Voice Mail auto- When Personal Answering Machine matically record your caller's message. Emulation broadcasts your caller's voice, Lift the handset to listen to the message you can: in private. Press flashing to intercept the call. Press idle for a new call.

  • Page 135: Voice Over

    Voice Over If you need to get through to a co-worker busy on another call, press your Voice Over key. After the Voice Over alert tone ends you can talk to your busy associate. They can respond to you without their initial caller hearing.

  • Page 136: Voice Prompting Messages

    Voice Prompting Messages This feature requires a Voice Announce Unit (VAU). The voice prompts tell you about your system, your extension and the status of your call. The table below lists the most common voice prompts you may hear. Ask your Communications Manager if you need explanation of any other prompts.

  • Page 137

    Voice Prompting Messages Voice Prompting Messages Message This message will play when . . . Is unavailable An outside caller dials an extension through the Automated Attendant and the extension is busy. Please start recording You dial the code to record a VAU message or Personal Greeting.

  • Page 138: Volume Controls

    Volume Control You can control the volume of incoming ringing, splash tone, Paging, Background Music, Handsfree and your handset. Some telephones have two separate volume controls: a slide switch on the left side for ringing and tones, and volume buttons for Background Music, Paging, Handsfree and the handset.

  • Page 139: Charts And Illustrations

    Charts and Illustrations This section contains handy charts and illustrations for your reference. The dialing plan (the numbers you dial) - see the following chart. Super Display Telephone key layout (inside back cover). Multibutton Telephone key layout (inside front cover). DSS Console key layout (page 136).

  • Page 140

    System Number Plan/Capacities Your 124i 124i System Type: 124i 384i 704i Revised Commonized Commonized Enhanced Codes Abbreviated Dialing: Abbreviated Dialing Groups Abbreviated Dialing Bins 1000 1000 1000 1990 2000 Common Abbreviated Dialing Bins 1000 1000 1000 Account Codes: Verifiable Account 1000 1000 1000...

  • Page 141

    System Number Plan/Capacities Your 124i 124i System Type: 124i 384i 704i Revised Commonized Commonized Enhanced Codes Operator Access Paging: External/Combined Page Zones Internal Page Zones 0-9 or 0-9 or 0-9 or 00-16 00-32 00-64 Park Orbits 01-32 01-32 01-32 01-32 01-64 Tenant Groups Trunk Port Number...

  • Page 142

    Charts and Illustrations Your DSS Console ALT. NIGHT BREAK NITE2 PAGE GROUP DOOR EXT.1 EXT.2 External Door 2nd 100 Alternate Answering Key Page Boxes Extensions (DLS on 124i) Night Internal Service Keys Page 1st 100 Extensions...

  • Page 143

    Soft Keys guide you through your features. While your phone is idle, the Soft Keys are normal Alphanumeric One Touch Keys. Display CHECK CLEAR SERVICE RINGING Ringer/Splash Tone Volume Control (Not available on all models) [DIRECTORY] [MENU] Programmable Function Keys Abbreviated Dialing DIAL...

  • Page 144

    NEC America Inc., Corporate Networks Group 4 Forest Parkway, Shelton, CT 06484 TEL: 203-926-5400 FAX: 203-929-0535 cng.nec.com...

This manual also for:

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