The Computer Does Not Start Up; The Computer Stops Responding; A Program Stops Responding; A Program Crashes Repeatedly - Dell OptiPlex 320 User Manual

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
NOTE: If you installed a unique image on your computer or if you had to reinstall your operating system, run the DSS utility. DSS is available on your
Drivers and Utilities CD (see Finding
NOTE: You must use Microsoft

The computer does not start up

Check the Diagnostic Lights — See
Ensure that the power cable is firmly connected to the computer and to the electrical outlet

The computer stops responding

NOTICE: You might lose data if you are unable to perform an operating system shutdown.
Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold
the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

A program stops responding

End the program —
1. Press <Ctrl><Shift><Esc> simultaneously.
2. Click Applications.
3. Click the program that is no longer responding.
4. Click End Task.

A program crashes repeatedly

NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
Check the software documentation —

A solid blue screen appears

Ensure that the original installed version of Windows XP is installed on your computer
Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold
the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

Other software problems

Check the software documentation or contact the software manufacturer for troubleshooting information —
Information) and at support.dell.com.
® ®
Windows XP Service Pack 1 or later when you reinstall Windows XP.
Diagnostic Lights.
If necessary, uninstall and then reinstall the program.