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Chapter 5: Service & maintenance
Troubleshooting guide
The below table provides information on some of the problems that might
occur, including possible causes and remedies to solve the problems.
Problem
The handset is
not responding
to any keys
pressed.
No connection
to the BGAN
network.
The handset
shows "SIP
fault"
106
Possible Cause
An error occurred
in the software.
1) The PIN code
has not been
entered in the
BGAN terminal,
2) There is an error
in the terminal or
the BGAN network.
No SIP profile is
selected, the
selected SIP profile
is invalid, or the
user name or
password is
wrong.
Troubleshooting guide
Remedy
Press and hold the on hook key
for at least 10 seconds to switch
off the handset. Then switch on
the handset again.
1) Enter the menu system of the
handset and select BGAN > Enter
PIN code. For information on how
to enter the PIN, see Establishing
a connection using BGAN
terminal on page 21.
2)See the manuals for the BGAN
terminal for information on how
to troubleshoot errors.
Enter the menu system and select
SIP to see the selected profile.
Change the profile or select
another profile if necessary. For
further information, see SIP
telephony and profiles on
page 76.
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