Page 1 TracPhone FleetBroadband FB250 & FB500 IP Handset...
Page 2 ® When connected to a KVH Industries’ TracPhone FB250 or FB500 terminal, the IP Handset, manufactured by Thrane & Thrane, allows you to make voice calls, edit your contacts list, and view system status information. This user’s guide provides all of the information you need to connect, operate, configure, and troubleshoot the IP Handset.
Page 3 Trademark Information TracPhone and KVH are registered trademarks of KVH Industries. Thrane & Thrane is a registered trademark of Thrane & Thrane A/S in the European Union and the United States. Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other countries.
Page 4: Safety Summary
Safety Summary The following general safety precautions must be observed during all phases of operation, service and repair of this equipment. Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design, manufacture and intended use of the equipment.
Page 5: About The Manual
About the Manual Intended Readers This manual is a user manual for the TracPhone FleetBroadband IP Handset. The readers of the manual include anyone who is using or intends to use the IP Handset. No specific skills are required to operate the IP Handset. However, it is important that...
Page 6 Typography In this manual, typography is used as indicated below: Bold is used for the following purposes: • To emphasize words. Example: “Do not touch the antenna”. • To indicate what the user should select in the user interface. Example: “Select Settings > Display”. Italic is used to emphasize the paragraph title in cross- references.
Page 8: Table Of Contents
Table of Contents Safety Summary ..............iii About the Manual .............. iv Chapter 1 Introduction Welcome ................1 In this chapter ..............1 Your IP Handset ..............2 ................2 Description ............3 The wired IP handset ............4 The wireless IP Handset Features ................5 Chapter 2 Getting started In this chapter ..............7...
Page 9 Table of Contents Making the first call ............26 The IP Handset keypad and display ........27 ................27 The keypad ................33 The display Chapter 3 Operating the IP Handset In this chapter ..............39 User interfaces ..............39 IP Handset functions ............40 ..............40 Handling calls ........49 Making a call using a BGAN terminal...
Page 10 Table of Contents Using the web server ............89 ..............89 The Home page ................90 Contacts ................91 Call log ................92 SIP settings ............94 Uploading firmware ...........95 Import and Export settings ..........97 Help and diagnostics report Chapter 5 Service & maintenance In this chapter ..............99 Getting support ..............99 Maintenance tasks ............
Page 11 Table of Contents Thrane IP Handset, wireless ..........115 ..................115 .................. 115 ..............116 FCC/IC Notice Glossary ..................117 Index ..................121...
Page 12: Introduction
Chapter 1 Introduction Welcome Congratulations on the purchase of your IP Handset! The IP Handset communicates using Voice over Internet Protocol (VoIP), which means that voice conversations are routed over the Internet or through an IP- based network. There are two variants of the IP handset: A wired and a wireless variant. In this chapter This chapter introduces the IP Handset and gives an overview of its features and functions.
Page 13: Your Ip Handset
Chapter 1: Introduction Your IP Handset Description The IP Handset is used for making phone calls over an IP based network. When used with a BGAN terminal, the communication is IP based between the handset and the BGAN terminal. From the BGAN terminal, the call is transmitted as a normal circuit-switched call.
Page 14: The Wired Ip Handset
• TracPhone FleetBroadband IP Handset, wired • TracPhone FleetBroadband IP cradle, wired The IP Handset connects to the cradle with a coil cord. The cradle connects with a fixed LAN cable to a LAN port with PoE, for...
Page 15: The Wireless Ip Handset
IP Handset can be on stand-by time for more than 24 hours. The TracPhone FleetBroadband IP Handset & Cradle, wireless, includes the following main units: • TracPhone FleetBroadband IP Handset, wireless • TracPhone FleetBroadband IP cradle, wireless Your IP Handset...
Page 16: Features
Chapter 1: Introduction Features The IP Handset offers the following features:  Voice communication over Internet or IP based network  Start and stop IP data connections in a connected BGAN terminal  Contacts list with up to 100 entries ...
Page 17 Chapter 1: Introduction Features...
Page 18: Getting Started
Chapter 2 Getting started In this chapter This chapter describes how to install and start up the IP Handset and make the first call. It also gives an overview of the display and keypad and explains how to navigate with the keypad. Getting started with the wired IP Handset Introduction The wired IP Handset connects to the cradle with a coil cord.
Page 19: Connectors
Chapter 2: Getting started Connectors IP Handset connectors The IP Handset has a coil cord with a LAN connector for connecting to the cradle or directly to a LAN (PoE) interface. The handset also has two connectors on the side of the handset: •...
Page 20: Connecting The Cables To The Ip Cradle
Chapter 2: Getting started Connecting the cables to the IP cradle To connect the cables to the IP cradle, do as follows: 1. Remove the two screws holding the center cover in the bottom of the cradle and take off the cover. J101 J103 Fit coil cord...
Page 21 Chapter 2: Getting started • Connect the wires of a LAN cable to the terminal block marked J101. The text next to the terminal block indicates which signal goes where. 4. Mount cable relief at the cable exit from the cradle. Note Make sure the cable relief matches the size of the cable.
Page 22: Installing The Cradle
Chapter 2: Getting started Installing the cradle Mount the cradle on a wall or a desktop with 3 screws fitting in the holes indicated in the drawing below (front view). Getting started with the wired IP Handset...
Page 23: Connecting The Wired Ip Handset To A Bgan Terminal
Chapter 2: Getting started Connecting the wired IP Handset to a BGAN terminal Note The LAN interface on the BGAN terminal must supply Power over Ethernet. To connect the wired IP Handset to a BGAN terminal do as follows: 1. Start up the BGAN terminal as described in the user manual for the terminal.
Page 24: Starting Up The Wired Ip Handset
Chapter 2: Getting started Starting up the wired IP Handset To switch on the IP Handset The wired IP Handset is automatically powered when it is connected to a LAN interface with PoE. If the handset has been switched off, you can switch it back on by pressing and holding the on hook key until the display lights up.
Page 25: Getting Started With The Wireless Ip Handset
Chapter 2: Getting started Getting started with the wireless IP Handset Introduction Overview The wireless IP Handset connects to a wireless access point, which is connected to a BGAN terminal or other IP connection or directly to a BGAN terminal with integrated wireless access point. The internal battery is charged from the dedicated cradle connected to an external power supply.
Page 26: Preparing The Hardware
Chapter 2: Getting started IP Handset connectors The handset has two connectors on the side of the handset: • one connector for connecting a headset. • one Mini-USB 5-pin connector, for charging the handset from a computer or USB charger. Mini-USB for charging Jack connector for headset Preparing the hardware...
Page 27 Chapter 2: Getting started To connect an external power supply to the cradle The cradle for the IP Handset serves as a charger when it is connected to an external power supply (12-24 V DC, 7 W). To connect an external power supply to the cradle, do as follows: 1.
Page 28 Chapter 2: Getting started • Using the internal terminal block (J101). Connect the wires from your DC supply to DC+ and DC- in the terminal block J101. 4. Secure the cable with a cable relief at the cable exit on the cradle. Note Make sure the cable relief matches the size of the cable.
Page 29: Charging The Ip Handset
Chapter 2: Getting started Charging the IP Handset Introduction The battery icon next to the handset icon in the top right corner of the display shows the battery status of the handset. When the battery level is critically low, the handset makes a sound and shows a message, and the icon starts flashing to indicate that the battery needs recharging.
Page 30 Chapter 2: Getting started 2. Connect the other connector on the cable to a USB port on your computer or your USB charger. The IP Handset automatically starts the charging process. Indications during charging process A message appears briefly in the display, the IP Handset makes a sound and the battery icon is animated to show that the battery is charging.
Page 31: Connecting The Ip Handset To Your Wireless Access Point
Chapter 2: Getting started Note If the IP Handset is out of use for a longer period of time, recharge the battery every two years to avoid deterioration of the battery. Connecting the IP Handset to your wireless access point Note This procedure is only needed at the first connection.
Page 32 Chapter 2: Getting started • WPA-PSK-TKIP 8. Select whether your encryption code is hexadecimal or text. 9. Enter your encryption code. 10. Select Connect. The IP Handset now attempts to connect to your wireless access point. If the access point is connected to a BGAN terminal, see Establishing a connection using BGAN terminal on page 22.
Page 33: Establishing A Connection Using Bgan Terminal
Chapter 2: Getting started Establishing a connection using BGAN terminal Using a BGAN terminal Introduction By connecting the IP Handset to a BGAN terminal you gain access to the BGAN satellite network with your IP Handset. When the IP Handset is used with the BGAN terminal, it communicates using Internet protocol between the handset and the terminal.
Page 34 Chapter 2: Getting started If no SIM PIN is required If the IP Handset is connected to a BGAN terminal where the SIM PIN is disabled or has already been entered, the BGAN terminal automatically sets up a communication profile (SIP profile) and assigns the local number 0501 to the first handset that is connected.
Page 35: Connecting Subsequent Handsets To The Bgan Terminal
Chapter 2: Getting started Wrong PIN After entering the user name and password, you have 3 attempts to enter the PIN, before you are asked to enter the PUK (Pin Unblocking Key). The PUK is supplied with your BGAN SIM card. Enter the PUK followed by a new PIN of your own choice.
Page 36 Chapter 2: Getting started 4. Select Edit/View. 5. Select User name and enter the user name for your handset. Note that the user name must be the same as the local number for your handset when using the BGAN terminal. Available numbers are 0501 to 0516. 6.
Page 37: Making The First Call
Chapter 2: Getting started Making the first call To make a call, do as follows: 1. Type the phone number on the keypad. If the number is in the Contacts list of the handset, you can also select the number from there and dial up with the off hook key.
Page 38: The Ip Handset Keypad And Display
Chapter 2: Getting started The IP Handset keypad and display The keypad The following drawing shows the keypad of the handset. Select Up/ Down/ Left/ Right Left select Right select Off hook On hook/ Power Alpha-numeric keys The next sections explain the functions of each key in the keypad. The IP Handset keypad and display...
Page 39 Chapter 2: Getting started Control keys The below table shows the functions of the control keys in the upper section of the keypad. Functions Left select. Selects the function shown in the display just above the key (left soft key). Right select.
Page 40 Chapter 2: Getting started Functions Select (center). Selects/confirms the function highlighted in the display.   Navigation.   Navigates through the menu system in the display.   Right/Left are also used to change settings in the menus. See also Keypad shortcuts on page 32. The IP Handset keypad and display...
Page 41 Chapter 2: Getting started Alpha-numeric keys This section shows the functions of the alpha-numeric keys in the lower section of the keypad. The functions available depend on whether you are typing a phone number (number mode) or text (text mode). In number mode, you get the number of the key pressed.
Page 42 Chapter 2: Getting started Numeric output Lowercase output Uppercase output g h i G H I j k l J K L m n o M N O p q r s P Q R S t u v T U V w x y z W X Y Z [space]...
Page 43 Chapter 2: Getting started To navigate with the keypad To enter the menu system from the main screen, press the center select key. To move through the menus, press the navigation keys (arrows). To select a highlighted menu item, press the center select key. To select one of the items in the action texts area, press the key just below the text you want to select.
Page 44: The Display
Chapter 2: Getting started The display The color display of the IP Handset is divided into sections with different types of information. The sections are outlined below. Signal (and battery) Time General IP Handset status for BGAN terminal indications call status Signal and battery status for wireless IP Handset...
Page 45 Chapter 2: Getting started Time The display shows the time of day. The format is selectable in the Settings > Date and time menu. General indications General indications are icons that show dynamic information such as missed calls, sounds off, keypad locked and microphone muted. For explanations of the icons, see Icons in the display on page 35.
Page 46 Chapter 2: Getting started Icons in the display The below table explains the icons in your display. Icon Meaning Wireless handset (used together with signal strength and battery status). BGAN terminal connected (used together with signal strength and battery status if relevant). Signal strength for wireless handset and/or for BGAN terminal.
Page 47 Chapter 2: Getting started Icon Meaning Outgoing call - not yet answered. Outgoing call in progress. Call ended. Missed call. See the Call log for information on the call. The microphone is muted. To reactivate the microphone, select Options (left select key) > Microphone. The handset is in silent mode.
Page 48 Chapter 2: Getting started Icon Meaning When an alpha-numeric key is pressed from inside the Contacts list, this symbol is shown while the handset is searching for entries with the letter pressed. Wait - a task is in progress. Shown in the list of wireless access points: The wireless connection is encrypted.
Page 49 Chapter 2: Getting started The IP Handset keypad and display...
Page 50: Operating The Ip Handset
Chapter 3 Operating the IP Handset In this chapter This chapter describes how to use the IP Handset. It also describes how to configure the IP Handset and use the display menu system, including a short description of how to use the IP Handset with a BGAN terminal. For information on how to connect and start up the handset, and how to navigate with the keypad, refer to the previous chapter, Getting started.
Page 51: Ip Handset Functions
Chapter 3: Operating the IP Handset IP Handset functions Handling calls Handset ready When the status field for the IP Handset shows ready you can make or receive calls. To make a call To make a call, simply type the phone number and press or #.
Page 52 Chapter 3: Operating the IP Handset The display shows the progress as follows: Press off hook The call is answered Hang up You can also call a number from your contacts or from a list of recent calls: • Contacts: Press the right select key from the main screen and move to the contact you want to call.
Page 53 Chapter 3: Operating the IP Handset For information on how to make calls using a BGAN terminal, see Making a call using a BGAN terminal on page 49. To receive a call When the handset is ringing, the display shows the calling name or number, if known.
Page 54 Chapter 3: Operating the IP Handset To transfer a call, do as follows: 1. Having taken the call, you press Options. 2. Scroll to Transfer <number to transfer> and press Select. 3. If the local numbers are entered in the phone book, the display shows the local numbers available for transferring the call.
Page 55 Chapter 3: Operating the IP Handset 4. If there are no entries for local phones in the phone book, select Enter number and press Select. In the example the call is transferred to the local phone 0503. 5. Enter the local number, in this case 0503, and press Transfer.
Page 56 Chapter 3: Operating the IP Handset To transfer a call with announcement When transferring a call, you can put the current call on hold, call the new number and announce the call to be transferred, terminate the announcement call and then transfer the original call. External caller Taking external Final...
Page 57 Chapter 3: Operating the IP Handset 2. Select Hold and press Select. 3. The incoming call is put on hold. 4. Select Enter number to enter the local number you want to transfer the call to or select Contact search to select a number from the Contacts list.
Page 58 Chapter 3: Operating the IP Handset 6. When 0503 picks up the call you can announce the original call that is on hold. 7. To be able to transfer the original call that is on hold, the announcement call to the local number must be terminated, either by you or the final recipient.
Page 59 Chapter 3: Operating the IP Handset To end or reject a call Press the on hook key to end an ongoing call or to reject an incoming call. When the handset is in hand-held mode, you can also end the call by placing the handset in the cradle.
Page 60: Making A Call Using A Bgan Terminal
Chapter 3: Operating the IP Handset Making a call using a BGAN terminal When making a call with the IP Handset using a BGAN terminal you use the BGAN network and its functionality. To make a call from a handset connected to a BGAN terminal To make a call from a phone or handset connected to a BGAN terminal, dial 00 <country code>...
Page 61: Quick Settings
Chapter 3: Operating the IP Handset To see the mobile numbers of your terminal, refer to the information included with your airtime subscription. Note There are two Voice numbers, one for Standard Voice and one for 3.1 kHz Audio. For more information on call types and the BGAN terminal, refer to the user manual for your BGAN terminal.
Page 62 Chapter 3: Operating the IP Handset • When the handset is out of the cradle in hands-free mode, you can put it back in the cradle without terminating the call. Note You can change this default function under Settings > Cradle, if you want the handset to be independent of the cradle.
Page 63 Chapter 3: Operating the IP Handset To use night mode The display has a night mode for operation in low light areas. In night mode, the colors are changed to make the display more suitable for night operation. The IP Handset can be set to automatically switch between day and night mode.
Page 64: How To Enter Text In The Ip Handset
Chapter 3: Operating the IP Handset How to enter text in the IP Handset When entering your contacts in the IP Handset you use the keypad to enter the names. Press  before the alpha-numeric key to switch between lower case, upper case and numbers.
Page 65: Ip Handset Menus
Chapter 3: Operating the IP Handset IP Handset menus The menu system gives you access to the user parameters of the IP Handset. To access the menu system from the main screen, press the center select key. Move around in the menus with the arrow keys and select with the select keys. Leave the menu system by pressing the on hook key.
Page 66: Menu Overview
Chapter 3: Operating the IP Handset Menu overview The following drawing shows an overview of the menu system. Note Wired IP Handset only: The menus Wireless network under Network and Country under Network > Settings are not present. Ringing tone Missed calls Tones volume Received calls...
Page 67 Chapter 3: Operating the IP Handset To display the call log To display the call log do as follows: 1. From the main menu, select Call log. 2. Select the list you want to see. 3. If you want to see details for a call, move to the call and select View.
Page 68 Chapter 3: Operating the IP Handset To delete a number from the call log To delete a number from the call log do as follows: 1. In the call log, go to the call and select Options. 2. Select Delete. 3.
Page 69: Contacts
Chapter 3: Operating the IP Handset Contacts Use the contact list of the IP Handset to find a contact and make a call or manage your contacts. You have access to the contacts in the BGAN phone book. To display your contacts To display your contacts, do one of the following: •...
Page 70 Chapter 3: Operating the IP Handset 4. Scroll to Number and select Edit. 5. Type in the number of your contact and select OK. The number can be maximum 32 characters. To edit a contact To edit a contact, do as follows: 1.
Page 71: Status
Chapter 3: Operating the IP Handset Status In the Status section you find the serial number of the IP Handset and the network settings. Use this menu to display the software version of the IP Handset. To view status for the handset, do as follows: 1.
Page 72: Network
Chapter 3: Operating the IP Handset Network Note The Wireless network menu described in the following sections is only available in the wireless handset. For the wired handset, go to To select the IP mode on page 66. To connect the IP Handset to the wireless network If your handset has been connected to the wireless access point before, it will automatically attempt to establish a connection as soon as the access point is within reach.
Page 73 Chapter 3: Operating the IP Handset 4. Select Connect at the network you want to connect to. If your access point does not use encryption, the handset will automatically connect and create a new profile for the access point. 5. If your access point uses encryption and it is the first time you connect, you will be prompted for security settings.
Page 74 Chapter 3: Operating the IP Handset To edit a Wireless network profile To edit a Wireless network profile, do as follows: 1. From the main menu, select Network > Wireless network. 2. Select the access point you want to change profile for. 3.
Page 75 Chapter 3: Operating the IP Handset To delete a Wireless network profile To delete a Wireless network profile, do as follows: 1. In the Wireless network list, go to the access point for which you want to delete the profile. 2.
Page 76 Chapter 3: Operating the IP Handset To create a new Wireless network profile Normally a new profile is automatically created when you connect to an access point. If needed, you can define a profile for an access point that is not currently within reach.
Page 77 Chapter 3: Operating the IP Handset To set the country for Wireless network use To make sure you have the right settings for the country your IP Handset is currently located in, you have to enter the country in the handset. Important In some countries, the use of Wireless networks (WLAN) is not allowed.
Page 78: Settings
Chapter 3: Operating the IP Handset 4. If you selected not to use DHCP, scroll down to IP address. 5. Click Edit, type in the IP address and select OK. 6. Continue to Subnet mask, Gateway, Primary DNS and Secondary DNS and enter them in the same way.
Page 79 Chapter 3: Operating the IP Handset To adjust the sound You can adjust the ringing tone, the tone volume and the keypad click. To adjust the sounds of the handset, do as follows: 1. From the Settings menu, select Sound. 2.
Page 80 Chapter 3: Operating the IP Handset 4. When stealth is set up and Use Stealth is selected in this menu, you can activate and deactivate it from the main screen by selecting Options > Stealth. To enable or disable Noise cancellation and Echo cancellation The IP Handset has a state-of-the-art echo canceller and efficient noise suppression software which you can switch on or off, depending on the noise level in your environment.
Page 81 Chapter 3: Operating the IP Handset To set up the function of the cradle The IP Handset can be operated as hand-held or hands-free. You can select whether the handset should detect the cradle or not. To set up the cradle settings, do as follows: 1.
Page 82 Chapter 3: Operating the IP Handset To set up the display You can customize the following items in the display: • Active backlight can be adjusted from 10 to 100 percent. The backlight is on for 15 seconds after the last key press. •...
Page 83 Chapter 3: Operating the IP Handset To enable or disable the web server A web server is built into the IP Handset. It is primarily used for uploading software and for editing contacts in the IP Handset. You can enable or disable the web server.
Page 84 Chapter 3: Operating the IP Handset 4. To change the time, move to Time: and press Edit. Then type in the new time and select OK. The new time is activated immediately. 5. To change the date, move to Date: and press Edit. Then type in the new date and select OK.
Page 85: Sip Telephony And Profiles
Chapter 3: Operating the IP Handset SIP telephony and profiles The IP Handset has an integrated SIP (Session Initiation Protocol) client used for SIP telephony between the IP Handset and the BGAN terminal, which has an integrated SIP server, or another SIP server. How to set up the SIP profile depends on your subscription and the SIP server and network to which the IP Handset is connected to.
Page 86 Chapter 3: Operating the IP Handset To add a new SIP profile Add a new SIP profile if you want to connect the SIP client of the IP Handset to a SIP server. You need to enter several network specific values so the IP Handset can communicate with the SIP server.
Page 87 Chapter 3: Operating the IP Handset 3. Type in the name to use for the new profile and select OK. Example: The profile name is New Profile. 4. Move to SIP server and select Edit. 5. At Server name / IP:, select Edit again. 6.
Page 88 Chapter 3: Operating the IP Handset 9. Move to the setting you want to change and select Edit. Type in the information and enter with OK. Note Use the down key to scroll down to the last items in this sub menu.
Page 89 Chapter 3: Operating the IP Handset To edit a SIP profile To edit a SIP profile, do as follows: 1. In the list of profiles, go to the profile you want to change and select Options > Edit/View. 2. Edit the settings as described in the previous section. Note For the BGAN profile, only the user name and password can be changed.
Page 90 Chapter 3: Operating the IP Handset To delete all SIP profiles To delete all SIP profiles, do as follows: 1. From the SIP settings menu, select Options (left select key). 2. Select Manage. 3. Select Delete all. Important All profiles except BGAN are deleted - this means that you will only be able to connect your handset...
Page 91: Information From The Bgan Terminal
Chapter 3: Operating the IP Handset Information from the BGAN terminal When the IP Handset is connected to a BGAN terminal, the handset provides a dedicated BGAN menu. Through this menu you have access to a subset of controls and views of the BGAN terminal.
Page 92 Chapter 3: Operating the IP Handset To start and stop IP standard or streaming connections set up in the BGAN terminal, do as follows: 1. From the BGAN menu, select Connect. 2. Use the left/right keys to find the network user group for the application you want to start or stop.
Page 93 Chapter 3: Operating the IP Handset To see BGAN status information To see the BGAN status, do as follows: 1. From the BGAN menu select Status. The status menu shows the following information: • GPS position shows the current position of the BGAN system.
Page 94 Chapter 3: Operating the IP Handset To enter the PIN for the BGAN terminal Note that this menu item is only available if the BGAN terminal is waiting for a PIN. To enter the PIN for the BGAN terminal, do as follows: 1.
Page 95 Chapter 3: Operating the IP Handset Refer to the BGAN terminal’s user manual for further details on critical alarms and how to solve them. Displaying active alarms from the BGAN terminal Besides the alarm alert you can display a list over active alarms and click for details for each active alarm.
Page 96: In This Chapter
Chapter 4 Using the web server In this chapter This chapter describes how to use the web server in your IP Handset system. Introduction to the web server The web server is built into the IP Handset and is primarily used for uploading software and for editing contacts in the IP Handset.
Page 97 Chapter 4: Using the web server To disable the use of a Proxy server completely, do as follows: Note The following description is for Microsoft Internet Explorer. If you are using a different browser, the procedure may be different. 1. In Microsoft Internet Explorer, select Tools > Internet Options > Connections >...
Page 98: Accessing And Navigating The Web Server
Chapter 4: Using the web server Accessing and navigating the web server To access the web server of the IP Handset To access the web server from a computer, do as follows: 1. Start up your computer, the BGAN terminal and the IP Handset. 2.
Page 99 Chapter 4: Using the web server Overview of the web server The web server consists of the following sections. Contents Section Icon Bar Navigation Pane • The navigation pane holds the main menu. Clicking an item in the menu opens a submenu in the navigation pane or a new page in the contents section.
Page 100: Using The Web Server
Chapter 4: Using the web server Using the web server The Home page The web server starts up on the Home page. To go back to the Home page from another location in the web server, select Home from the left navigation pane.
Page 101: Contacts
Chapter 4: Using the web server Contacts The web server gives access to the Contacts list of the handset. Select CONTACTS from the left navigation pane. The page shows the name and number of all contacts in the handset. You can sort the list by name or number by clicking Name or Number in the heading row of the list.
Page 102: Call Log
Chapter 4: Using the web server Call log To display the call log of the handset, select CALL LOG from the left navigation pane. For each call the CALL LOG page shows date and time, phone number, duration and whether the call was incoming, outgoing or missed. If the phone number is in the Contacts list, the name of the contact is shown with the number.
Page 103: Sip Settings
Chapter 4: Using the web server SIP settings Overview The handset communicates using SIP (Session Initiation Protocol). To view the SIP settings of the handset, select SIP SETTINGS from the left navigation pane. The page shows the settings for the current SIP profile. Using the web server...
Page 104 Chapter 4: Using the web server To add a new SIP profile The list of SIP profiles can hold maximum 10 profiles. To add a new profile, do as follows: 1. Click New profile at the top of the page. 2.
Page 105: Uploading Firmware
Chapter 4: Using the web server Uploading firmware You can use the web server to upload firmware from your computer to the IP Handset. To upload firmware, do as follows: 1. Select UPLOAD FIRMWARE from the left navigation pane. 2. Click Browse and locate the firmware you want to upload to the IP Handset.
Page 106: Import And Export Settings
Chapter 4: Using the web server Import and Export settings If you want to copy settings from one handset to another you can use the Import/Export function. You can import settings to your handset from a file, or export settings from the handset to a file. Select IMPORT/EXPORT from the left navigation pane.
Page 107 Chapter 4: Using the web server To import settings from a file You can import three types of settings file, each containing a subset of the handset settings: Contacts, SIP settings or Phone settings. The name of the file indicates which settings are included in the file. To import a settings file, do as follows: 1.
Page 108: Help And Diagnostics Report
Chapter 4: Using the web server Help and diagnostics report The IP Handset can generate a diagnostics report. This report includes information that can be very useful for a service technician. If you are reporting an error with your IP Handset, you may be asked to provide a diagnostics report.
Page 109 Chapter 4: Using the web server 3. If your service technician needs specific information included in the report, click Advanced and select the items needed. Then click Save report. Using the web server...
Page 110: Service & Maintenance
Chapter 5 Service & maintenance In this chapter This chapter gives guidelines for getting support, general maintenance tasks and troubleshooting, Getting support If this manual does not provide the information required to solve your problem, you may want to contact your Airtime Provider or your supplier. If you can see that the problem is related to airtime and not to your IP Handset, please contact your Airtime Provider If you need assistance with problems caused by the IP Handset, please call a...
Page 111: Maintenance Tasks
Chapter 5: Service & maintenance Maintenance tasks Carefully read and follow the instructions on maintenance of the IP Handset. Failure to carefully observe the following procedures and precautions can result in leakage of battery fluid, permanently damage batteries and serious personal injury! Battery handling for the wireless IP Handset •...
Page 112: Troubleshooting Guide
Chapter 5: Service & maintenance or private collection by the local distributor of old electrical and electronic equipment marked with this symbol. Contact the local distributor for information about what type of return system to use. Troubleshooting guide The below table provides information on some of the problems that might occur, including possible causes and remedies to solve the problems.
Page 113 Chapter 5: Service & maintenance Troubleshooting guide...
Page 114: Technical Specifications
Appendix A Technical specifications In this appendix This appendix contains specifications and outline drawings for the wired IP Handset and cradle and the wireless IP Handset and cradle. IP Handset, wired Specifications, wired handset Item Specification Type TT-3672A Thrane IP Handset, wired Dimensions (L x B x H) 152 mm x 55 mm x 26.5 mm Weight...
Page 115 Appendix A: Technical specifications Item Specification Power Power over Ethernet (PoE) class 2 (Alternative B of IEEE802.3af is not supported.) Power consumption Max. 7 Watt Protection category IP55, dust proof and splash proof LAN interface 10/100 Mbps Network Protocol Internet Protocol (IP) VoIP Protocol SIP v2 Session Initiation Protocol (RFC3261), SDP (RFC2327)
Page 116: Outline Dimensions, Wired Handset
Appendix A: Technical specifications Outline dimensions, wired handset IP Handset, wired...
Page 117 Appendix A: Technical specifications IP Handset, wired, outline dimensions, continued (side view and back view). IP Handset, wired...
Page 118: Ip Handset, Wireless
Appendix A: Technical specifications IP Handset, wireless Specifications, wireless handset Item Specification Type TT-3672B Thrane IP Handset, wireless Dimensions (L x B x H) 152 mm x 55 mm x 26.5 mm Weight 175 g ±20 g Display 2.2", 240 x 320 pixel TFT color LCD Operating temperature 0°C to +45°C Storage temperature...
Page 119 Appendix A: Technical specifications Item Specification Talk time Up to 4 hours Wireless network interface Wireless Local Area Network (WLAN) according to 802.11b/g Network Protocol Internet Protocol (IP) VoIP Protocol SIP v2 Session Initiation Protocol (RFC3261), SDP (RFC2327) Voice Codecs G.711 and G.729 A/B Physical interfaces Headset 2.5 mm jack...
Page 120: Outline Dimensions, Wireless Handset
Appendix A: Technical specifications Outline dimensions, wireless handset IP Handset, wireless...
Page 121 Appendix A: Technical specifications IP Handset, wireless, outline dimensions, continued (side view and back view). IP Handset, wireless...
Page 122: Ip Cradle Outline Dimensions
Appendix A: Technical specifications IP cradle outline dimensions The below outline drawing applies to both the wired and the wireless variant. IP cradle outline dimensions...
Page 123 Appendix A: Technical specifications IP cradle outline dimensions, continued (front and side). IP cradle outline dimensions...
Page 124: Conformity
Appendix B Conformity Thrane IP Handset, wired CE (LVD & EMC) The Thrane IP Handset, wired, is CE certified (LVD &EMC directives). as stated in the “Declaration of Conformity with LVD and EMC Directives”, enclosed in copy on the next page. Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Page 126: Thrane Ip Handset, Wireless
Appendix B: Conformity Thrane IP Handset, wireless The Thrane IP Handset, wireless, is in the process of being CE certified. The Declaration of Conformity will be enclosed in copy at the end of this section when ready. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
Page 127: Fcc/Ic Notice
Appendix B: Conformity FCC/IC Notice To comply with FCC radiation exposure requirements, use of this device for head body operational configurations is limited to tested configurations and approved by Thrane & Thrane A/S. THIS MODEL DEVICE MEETS THE GOVERNMENT'S REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
Page 128: Glossary
Glossary Glossary Advanced Encryption Standard. BGAN Broadband Global Area Network. A mobile satellite service that offers high-speed data up to 492 kbps and voice telephony. BGAN enables users to access e-mail, corporate networks and the Internet, transfer files and make telephone calls. Conformitée Européenne.
Page 129 Glossary Local Area Network Liquid Crystal Display Media Access Control address. A hardware address that uniquely identifies each node of a network. Network Address Translation. Printed Circuit Board Personal Identification Number. A secret numeric password shared between a user and a system, used to authenticate the user to the system.
Page 130 Glossary QVGA Quarter Video Graphics Array. A popular term for a computer display with 320 × 240 resolution. QVGA displays are often seen in mobile phones, PDAs and some handheld game consoles. Subscriber Identity Module.The SIM provides secure storing of the key identifying a mobile phone service subscriber but also subscription information, preferences and storage of text messages.
Page 131 Glossary VoIP Voice over Internet Protocol. The routing of voice conversations over the Internet or through an IP-based network. Wired Equivalent Privacy, a security protocol for wireless networks that encrypts transmitted data. Wi-Fi Protected Access, wireless security with greater protection than WEP.
Page 132: Index
Index Index Numerics BGAN critical alarms, 84 BGAN software version, 82 3.1 kHz Audio number, 49 BGAN status information, 82 501 phone number BGAN terminal, 25 data connections, 80 setup, 25 870, call, 49 BGAN terminal type, 82 browser versions, 85 active alarms BGAN, 84 cable relief, 9...
Page 133 Index configure day/night mode, automatic, 71 web interface, 25 Declarations of Conformity, 114 conformity, 113 Default gateway connect external power supply, 16 show, 60 connecting DHCP, 66 BGAN terminal, 12 diagnostics report, 97 connecting cradle dialled number, 55 LAN cable, 9 dimensions connecting the handset, 9 cradle, 111...
Page 134 Index IP Handset getting to know, 2 gateway setup, 24 enter, 67 switch off, 13 GPS position, 82 switch on, 13 IP mode, 66 IP streaming start connection, 80 hand-held mode, 50 handset connecting, 9 connecting to BGAN terminal, 12 keypad dimensions, 105 alpha-numeric keys, 30...
Page 135 Index mobile number, 49 Power over Ethernet muting the microphone, 51 standard, 12 power supply, 15 PUK code, 24 network information, 89 network settings wireless, 61 received calls, 55 night mode, 52 reregister automatic switch to, 71 SIP server, 77 noise cancellation, 69 reset, 73 number mode, 30...
Page 136 Index software error, 101 tone volume, 68 software upload, 94 transfer a call, 42 software version transparency, 71 BGAN terminal, 82 troubleshooting guide, 101 IP Handset, 60, 89 typography used in this manual, v sound adjust, 68 specifications, 103 SSID, 63 unlock, 24 standard voice number, 49 uploading firmware, 94...
Page 137 Index wireless standard, 15 wireless access point connecting the IP Handset, 20 connection, 15 wireless handset getting started, 7 Wireless network use set country, 66 WLAN connecting, 61 editing profile, 63 standard, 15 writing text in display, 53...
Page 138 50 Enterprise Center • Middletown, RI 02842-5279 • U.S.A. Phone: +45 45 160 180 • Fax: +45 45 160 181 Phone: +1 401 847-3327 • Fax: +1 401 849-0045 E-mail: info@kvh.dk E-mail: info@kvh.com ©2008, KVH Industries, Inc. KVH and TracPhone are registered trademarks of KVH Industries, Inc. 98-126059-KVH-F...

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TracPhone FB250 User Manual

Chapter 1 Introduction

Chapter 2 Getting Started in this Chapter

Chapter 3 Operating the IP Handset

Chapter 4 Using the Web Server

Chapter 5 Service & Maintenance in this Chapter

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