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TracPhone User Manual

Ip handset
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TracPhone FleetBroadband
IP Handset

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  • Page 1 TracPhone FleetBroadband IP Handset...
  • Page 2 Fax: +45 45 160 181 E-mail: techs@kvh.com E-mail: support@kvh.dk Internet: www.kvh.com Internet: www.kvh.com If you have any comments regarding this manual, please e-mail them to manuals@kvh.com. Your input is greatly appreciated! KVH Part # 34-126059-G © 2008-2010, KVH Industries, Inc., All rights reserved.
  • Page 3 Trademark Information TracPhone and KVH are registered trademarks of KVH Industries, Inc. Thrane & Thrane is a registered trademark of Thrane & Thrane A/S in the European Union and the United States. Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other countries.

  • Page 4: Safety Summary

    KVH Industries assumes no liability for the customer's failure to comply with these requirements. DO NOT OPERATE IN AN EXPLOSIVE ATMOSPHERE Do not operate the IP Handset in the presence of flammable gases or fumes.

  • Page 6: About The Manual

    About the Manual Intended Readers This manual is a user manual for the TracPhone FleetBroadband IP Handset. The readers of the manual include anyone who is using or intends to use the IP Handset. No specific skills are required to operate the IP Handset. However, it is important that...
  • Page 7 Typography In this manual, typography is used as indicated below: Bold is used for the following purposes: • To emphasize words. Example: “Do not touch the antenna”. • To indicate what the user should select in the user interface. Example: “Select Settings > Display”. Italic is used to emphasize the paragraph title in cross- references.

  • Page 8: Table Of Contents

    Table of Contents Safety Summary ..............iii About the Manual ............... v Chapter 1 Introduction Welcome ................1 Your IP Handset ..............2 ................2 Description ............3 The wired IP Handset ............4 The wireless IP Handset Features ................5 Chapter 2 Getting started Getting started with the wired IP Handset ......7 .................7 Introduction ................8...
  • Page 9 Table of Contents The IP Handset keypad and display ........26 ................26 The keypad ................32 The display Chapter 3 Operating the IP Handset User interfaces ..............37 IP Handset functions ............38 ..............38 Handling calls ........46 Making a call using a BGAN terminal ......47 Making a secure call from the IP Handset ..............52...
  • Page 10 Table of Contents Chapter 5 Service & maintenance Getting support ............... 101 Maintenance tasks ............102 ..............102 Software update ......102 Battery handling for the wireless IP Handset .............103 Cleaning the IP Handset ..........103 Disposal of the IP Handset Troubleshooting guide ............106 App.
  • Page 11 Table of Contents...

  • Page 12: Introduction

    Chapter 1 Introduction Welcome Congratulations on the purchase of your IP Handset! The IP Handset communicates using Voice over Internet Protocol (VoIP), which means that voice conversations are routed over the Internet or through an IP- based network. There are two variants of the IP Handset: A wired and a wireless variant.

  • Page 13: Your Ip Handset

    Chapter 1: Introduction Your IP Handset Description The IP Handset is used for making phone calls over an IP based network. When used with a BGAN terminal, the communication is IP based between the handset and the BGAN terminal. From the BGAN terminal, the call is transmitted as a normal circuit-switched call.

  • Page 14: The Wired Ip Handset

    • TracPhone FleetBroadband IP Handset, wired • TracPhone FleetBroadband IP cradle, wired The IP Handset connects to the cradle with a coil cord. The cradle connects with a fixed LAN cable to a LAN port with PoE, for...

  • Page 15: The Wireless Ip Handset

    Due to the improved power management the wireless IP Handset can be on stand-by time for more than 24 hours. The TracPhone FleetBroadband IP Handset & Cradle, wireless, includes the following main units: • TracPhone FleetBroadband IP Handset, wireless •...

  • Page 16: Features

    Chapter 1: Introduction Features The IP Handset offers the following features:  Plain voice communication over Internet or IP based network  Secure voice communication over Internet or IP based network  Start and stop IP data connections in a connected BGAN terminal ...
  • Page 17 Chapter 1: Introduction Features...

  • Page 18: Getting Started

    Chapter 2 Getting started This chapter describes how to install and start up the IP Handset and make the first call. It also gives an overview of the display and keypad and explains how to navigate with the keypad. Getting started with the wired IP Handset Introduction The wired IP Handset connects to the cradle with a coil cord.

  • Page 19: Connectors

    Chapter 2: Getting started Connectors IP Handset connectors The IP Handset has a coil cord with a LAN connector for connecting to the cradle or directly to a LAN (PoE) interface. The handset also has two connectors on the side of the handset: •...

  • Page 20: Connecting The Cables To The Ip Cradle

    Chapter 2: Getting started Connecting the cables to the IP cradle To connect the cables to the IP cradle, do as follows: 1. Remove the two screws holding the center cover in the bottom of the cradle and take off the cover. J101 J103 Fit coil cord...
  • Page 21 Chapter 2: Getting started • Connect the wires of a LAN cable to the terminal block marked J101. The text next to the terminal block indicates which signal goes where. 4. Mount cable relief at the cable exit from the cradle. Note Make sure the cable relief matches the size of the cable.

  • Page 22: Installing The Cradle

    Chapter 2: Getting started Installing the cradle Mount the cradle on a wall or a desktop with 3 screws fitting in the holes indicated in the drawing below (front view). Getting started with the wired IP Handset...

  • Page 23: Connecting The Wired Ip Handset To A Bgan Terminal

    Chapter 2: Getting started Connecting the wired IP Handset to a BGAN terminal Note The LAN interface on the BGAN terminal must supply Power over Ethernet. To connect the wired IP Handset to a BGAN terminal do as follows: 1. Start up the BGAN terminal as described in the user manual for the terminal.

  • Page 24: Starting Up The Wired Ip Handset

    Chapter 2: Getting started Starting up the wired IP Handset To switch on the IP Handset The wired IP Handset is automatically powered when it is connected to a LAN interface with PoE. If the handset has been switched off, you can switch it back on by pressing and holding the on hook key until the display lights up.

  • Page 25: Getting Started With The Wireless Ip Handset

    Chapter 2: Getting started Getting started with the wireless IP Handset Introduction Overview The wireless IP Handset connects to a wireless access point, which is connected to a BGAN terminal or other IP connection or directly to a BGAN terminal with integrated wireless access point. The internal battery is charged from the dedicated cradle connected to an external power supply.

  • Page 26: Preparing The Hardware

    Chapter 2: Getting started IP Handset connectors The handset has two connectors on the side of the handset: • one connector for connecting a headset. • one Mini-USB 5-pin connector, for charging the handset from a computer or USB charger. Mini-USB for charging Jack connector for headset Preparing the hardware...
  • Page 27 Chapter 2: Getting started To connect an external power supply to the cradle The cradle for the IP Handset serves as a charger when it is connected to an external power supply (10-32 V DC, 7 W). To connect an external power supply to the cradle, do as follows: 1.
  • Page 28 Chapter 2: Getting started • Using the internal terminal block (J101). Connect the wires from your DC supply to DC+ and DC- in the terminal block J101. 4. Secure the cable with a cable relief at the cable exit on the cradle. Note Make sure the cable relief matches the size of the cable.

  • Page 29: Charging The Ip Handset

    Chapter 2: Getting started Charging the IP Handset Introduction The battery icon next to the handset icon in the top right corner of the display shows the battery status of the handset. When the battery level is critically low, the handset makes a sound and shows a message, and the icon starts flashing to indicate that the battery needs recharging.
  • Page 30 Chapter 2: Getting started 2. Connect the other connector on the cable to a USB port on your computer or your USB charger. The IP Handset automatically starts the charging process. Indications during charging process A message appears briefly in the display, the IP Handset makes a sound and the battery icon is animated to show that the battery is charging.

  • Page 31: Connecting The Ip Handset To Your Wireless Access Point

    Chapter 2: Getting started Note If the IP Handset is out of use for a longer period of time, recharge the battery every two years to avoid deterioration of the battery. Connecting the IP Handset to your wireless access point Note This procedure is only needed at the first connection.

  • Page 32: Establishing A Connection Using Bgan Terminal

    Chapter 2: Getting started The IP Handset now attempts to connect to your wireless access point. If the access point is connected to a BGAN terminal, see Establishing a connection using BGAN terminal on page 21. When the handset is connected to the access point, the display shows Connected.

  • Page 33: Establishing A Connection

    Chapter 2: Getting started Establishing a connection If one or more handsets have already been connected to the terminal, and the new handset has not been connected to the terminal before, you must configure the new IP Handset. You need to set up the user name, password and local number in the IP Handset and in the web interface of the BGAN terminal.

  • Page 34: Connecting Subsequent Handsets To The Bgan Terminal

    Chapter 2: Getting started 5. Enter the Administrator password and select OK. 6. Enter the SIM PIN and select OK. If the SIM PIN is rejected, see the next section Wrong PIN. When the PIN is accepted, the BGAN terminal automatically sets up a SIP profile and assigns the local number 0501 to the first handset that is connected.
  • Page 35 Chapter 2: Getting started • In the web interface of the BGAN terminal. The first IP Handset is automatically assigned user name 0501 and password 0501. Assign user name 0502 to 0516 and password 0502 to 0516 to further IP Handsets. To set up the user name and password for the IP Handset To enter the user name and password in the IP Handset, do as follows: 1.

  • Page 36: Making The First Call

    Chapter 2: Getting started 4. Locate the local number that matches the user name (local number) of your handset and click New. 5. Enter the same password you entered in the handset. When the terminal and the handset have recognized each other, a Configure link appears next to the new handset in the web interface of the terminal.

  • Page 37: The Ip Handset Keypad And Display

    Chapter 2: Getting started The IP Handset keypad and display The keypad The following drawing shows the keypad of the handset. Volume up Up/ Down/ Left/ Right Select Left select Right select Off hook On hook/ Power Volume down Alpha-numeric keys The next sections explain the functions of each key in the keypad.
  • Page 38 Chapter 2: Getting started Control keys The below table shows the functions of the control keys in the upper section of the keypad. Functions Left select. Selects the function shown in the display just above the key (left soft key). Right select.
  • Page 39 Chapter 2: Getting started Functions Select (center). Selects/confirms the function highlighted in the display.   Navigation.   Navigates through the menu system in the display.   Right/Left are also used to change settings in the menus. From main screen:  Volume up,  down See also Keypad shortcuts on page 31.
  • Page 40 Chapter 2: Getting started Alpha-numeric keys This section shows the functions of the alpha-numeric keys in the lower section of the keypad. The functions available depend on whether you are typing a phone number (number mode) or text (text mode). In number mode, you get the number of the key pressed.
  • Page 41 Chapter 2: Getting started Numeric output Lowercase output Uppercase output g h i G H I j k l J K L m n o M N O p q r s P Q R S t u v T U V w x y z W X Y Z [space]...
  • Page 42 Chapter 2: Getting started To navigate with the keypad To enter the menu system from the main screen, press the center select key. To move through the menus, press the navigation keys (arrows). To select a highlighted menu item, press the center select key. To select one of the items in the action texts area, press the key just below the text you want to select.

  • Page 43: The Display

    Chapter 2: Getting started The display The color display of the IP Handset is divided into sections with different types of information. The sections are outlined below. Signal (and battery) Time General IP Handset status for BGAN terminal indications call status Signal and battery status for wireless IP Handset...
  • Page 44 Chapter 2: Getting started Time The display shows the time of day. The format is selectable in the Settings > Date and time menu. General indications General indications are icons that show dynamic information such as missed calls, sounds off, keypad locked and microphone muted. For explanations of the icons, see Icons in the display on page 34.
  • Page 45 Chapter 2: Getting started Icons in the display The below table explains the icons in your display. Icon Meaning Wireless handset (used together with signal strength and battery status). BGAN terminal connected (used together with signal strength and battery status if relevant). Signal strength for wireless handset and/or for BGAN terminal.
  • Page 46 Chapter 2: Getting started Icon Meaning Outgoing call - not yet answered. Outgoing call in progress. Call ended. Missed call. See the Call log for information on the call. The microphone is muted. To reactivate the microphone, select Options (left select key) > Microphone. The handset is in silent mode.
  • Page 47 Chapter 2: Getting started Icon Meaning When an alpha-numeric key is pressed from inside the Contacts list, this symbol is shown while the handset is searching for entries with the letter pressed. Wait - a task is in progress. Shown in the list of wireless access points: The wireless connection is encrypted.

  • Page 48: Operating The Ip Handset

    Chapter 3 Operating the IP Handset This chapter describes how to use the IP Handset. It also describes how to configure the IP Handset and use the display menu system, including a short description of how to use the IP Handset with a BGAN terminal. For information on how to connect and start up the handset, and how to navigate with the keypad, refer to the previous chapter, Getting started.

  • Page 49: Ip Handset Functions

    Chapter 3: Operating the IP Handset IP Handset functions Handling calls Handset ready When the status field for the IP Handset shows ready , you can make or receive calls. To make a call To make a call, simply type the phone number and press or #.
  • Page 50 Chapter 3: Operating the IP Handset The display shows the progress as follows: Press off hook The call is answered Hang up You can also call a number from your contacts or from a list of recent calls: • Contacts: Press the right select key from the main screen and move to the contact you want to call.
  • Page 51 Chapter 3: Operating the IP Handset For information on how to make calls using a BGAN terminal, see Making a call using a BGAN terminal on page 46. To receive a call When the handset is ringing, the display shows the calling name or number, if known.
  • Page 52 Chapter 3: Operating the IP Handset To transfer a call, do as follows: 1. Having taken the call, you press Options. 2. Scroll to Transfer <number to transfer> and press Select. 3. If the local numbers are entered in the phone book, the display shows the local numbers available for transferring the call.
  • Page 53 Chapter 3: Operating the IP Handset 4. If there are no entries for local phones in the phone book, select Enter number and press Select. In the example the call is transferred to the local phone 0503. 5. Enter the local number, in this case 0503, and press Transfer.
  • Page 54 Chapter 3: Operating the IP Handset To transfer a call with announcement When transferring a call, you can put the current call on hold, call the new number and announce the call to be transferred, terminate the announcement call and then transfer the original call. External caller Taking external Final...
  • Page 55 Chapter 3: Operating the IP Handset 2. Select Hold and press Select. 3. The incoming call is put on hold. 4. Select Enter number to enter the local number you want to transfer the call to or select Contact search to select a number from the Contacts list.
  • Page 56 Chapter 3: Operating the IP Handset 6. When 0503 picks up the call you can announce the original call that is on hold. 7. To be able to transfer the original call that is on hold, the announcement call to the local number must be terminated, either by you or the final recipient.

  • Page 57: Making A Call Using A Bgan Terminal

    Chapter 3: Operating the IP Handset To end or reject a call Press the on hook key to end an ongoing call or to reject an incoming call. When the handset is in hand-held mode, you can also end the call by placing the handset in the cradle.

  • Page 58: Making A Secure Call From The Ip Handset

    Chapter 3: Operating the IP Handset +870 <Mobile number> • + is the prefix used in front of the country code for international calls. This is 00 when calling from most countries. • Mobile number: The mobile number of the terminal you are calling. Example: If you are calling from Denmark and the mobile number for 3.1 kHz Audio is 772112345 on your terminal, and you want to make a call to the terminal using 3.1 kHz Audio, dial 00 870 772112345.
  • Page 59 Chapter 3: Operating the IP Handset To configure a router or a BGAN terminal do as follows: Unit Description Router Please refer to the manufacturer’s documentation. BGAN terminal The configuration of the IP connection of the BGAN terminal determines the speech quality of the IP Handset.
  • Page 60 Chapter 3: Operating the IP Handset To make a secure call 1. To make a secure call, type the phone number and press or #. 2. To go secure, the caller or the person called presses Main options, then Go secure to initiate a secure session.
  • Page 61 Chapter 3: Operating the IP Handset 3. You must verify the string. Compare your own string with the peer string. Example: Say the first 2 symbols and the peer (i.e. the person called) says the last 2 symbols. If the comparison of the SAS is ok, press Yes.
  • Page 62 Chapter 3: Operating the IP Handset Failed secure session A secure session may fail because the negotiation protocol fails or because the verification of authentication certificates fails. If the negotiation protocol fails, the status window shows a warning. You hear an audio signal in the IP Handset to inform you that the session failed to go secure.

  • Page 63: Quick Settings

    Chapter 3: Operating the IP Handset Quick settings To control the volume in the earpiece To adjust the voice volume during a call (with the display in the main screen), press  or  on the keypad. To use hands-free operation To enable hands-free operation during a call, use the right select key to select Handsfree.
  • Page 64 Chapter 3: Operating the IP Handset To mute the microphone You can mute the microphone of the IP Handset. To mute the microphone during a call, do as follows: 1. Select the left Options menu. 2. Select Microphone mute. To lock the keypad You can lock the keypad of the IP Handset.

  • Page 65: How To Enter Text In The Ip Handset

    Chapter 3: Operating the IP Handset 2. Select Night mode. To set the IP Handset to automatic switch between day and night mode see To set up the display on page 72. To use stealth mode Stealth mode is used when the IP Handset should not be noticed. In stealth mode you can turn off all lights in the display and/or sounds for external events.

  • Page 66: Using A Headset

    Chapter 3: Operating the IP Handset Example To type “He”, do as follows: 1. Press  one or two times until the lower left corner of the display shows upper case letters. 2. Press the key 4 ghi two times to display the letter H. 3.

  • Page 67: Ip Handset Menus

    Chapter 3: Operating the IP Handset IP Handset menus The menu system gives you access to the user parameters of the IP Handset. To access the menu system from the main screen, press the center select key. Move around in the menus with the arrow keys and select with the select keys. Leave the menu system by pressing the on hook key.

  • Page 68: Call Log

    Chapter 3: Operating the IP Handset Call log The IP Handset logs all calls and dialled numbers. The log entry shows the name (if known), the number, time of the call and duration. Note that the call log can hold maximum 100 calls. You can delete calls from the call log. To display the call log To display the call log do as follows: 1.
  • Page 69 Chapter 3: Operating the IP Handset To delete a number from the call log To delete a number from the call log do as follows: 1. In the call log, go to the call and select Options. 2. Select Delete. 3.

  • Page 70: Contacts

    Chapter 3: Operating the IP Handset Contacts Use the contact list of the IP Handset to find a contact and make a call or manage your contacts. You have access to the contacts in the BGAN phone book. To display your contacts To display your contacts, do one of the following: •...
  • Page 71 Chapter 3: Operating the IP Handset 4. Scroll to Number and select Edit. 5. Type in the number of your contact and select OK. The number can be maximum 32 characters. To edit a contact To edit a contact, do as follows: 1.

  • Page 72: Status

    Chapter 3: Operating the IP Handset Status In the Status section you find the serial number of the IP Handset and the network settings. Use this menu to display the software version of the IP Handset. To view status for the handset, do as follows: 1.

  • Page 73: Network

    Chapter 3: Operating the IP Handset Network Note The Wireless network menu described in the following sections is only available in the wireless handset. For the wired handset, go to To select the IP address mode on page 67. To connect the IP Handset to the wireless network If your handset has been connected to the wireless access point before, it will automatically attempt to establish a connection as soon as the access point is within reach.
  • Page 74 Chapter 3: Operating the IP Handset 4. Select Connect at the network you want to connect to. If your access point does not use encryption, the handset will automatically connect and create a new profile for the access point. 5. If your access point uses encryption and it is the first time you connect, you are prompted for security settings, select OK to enter the Profiles menu.
  • Page 75 Chapter 3: Operating the IP Handset To edit a Wireless network profile To edit a Wireless network profile, do as follows: 1. From the main menu, select Network > Wireless network. 2. Select the access point you want to change profile for. 3.
  • Page 76 Chapter 3: Operating the IP Handset To delete a Wireless network profile To delete a Wireless network profile, do as follows: 1. In the Wireless network list, go to the access point for which you want to delete the profile. 2.
  • Page 77 Chapter 3: Operating the IP Handset To create a new Wireless network profile Normally a new profile is automatically created when you connect to an access point. If needed, you can define a profile for an access point that is not currently within reach.
  • Page 78 Chapter 3: Operating the IP Handset To set the country for Wireless network use To make sure you have the right settings for the country your IP Handset is currently located in, you have to enter the country in the handset. Important In some countries, the use of Wireless networks (WLAN) is not allowed.

  • Page 79: Settings

    Chapter 3: Operating the IP Handset 4. If you selected not to use DHCP, scroll down to IP address. 5. Click Edit, type in the IP address and select OK. 6. Continue to Subnet mask, Gateway, Primary DNS and Secondary DNS and enter them in the same way.
  • Page 80 Chapter 3: Operating the IP Handset To adjust the sound You can adjust the ringing tone, the tone volume and the keypad click. To adjust the sounds of the handset, do as follows: 1. From the Settings menu, select Sound. 2.
  • Page 81 Chapter 3: Operating the IP Handset 4. When stealth is set up and Use Stealth is selected in this menu, you can activate and deactivate it from the main screen by selecting Options > Stealth. To set call services (Noise cancellation and Automatic secure) The IP Handset has efficient noise suppression software which you can switch on or off, depending on the noise level in your environment.
  • Page 82 Chapter 3: Operating the IP Handset To set up the function of the cradle The IP Handset can be operated as hand-held or hands-free. You can select whether the handset should detect the cradle or not. To set up the cradle settings, do as follows: 1.
  • Page 83 Chapter 3: Operating the IP Handset To set up the display You can customize the following items in the display: • Active backlight can be adjusted from 10 to 100 percent. The backlight is on for 15 seconds after the last key press. •...
  • Page 84 Chapter 3: Operating the IP Handset To set or disable automatic shut down You can set up the wireless IP Handset to shut down automatically if it does not receive a signal from a wireless access point for a certain period of time. To set or disable automatic shut down, do as follows: 1.
  • Page 85 Chapter 3: Operating the IP Handset To set the date and time Note The date and time is only maintained as long as the handset is powered! To set the date and time, do as follows: 1. From the Settings menu, select Date and time.
  • Page 86 Chapter 3: Operating the IP Handset To apply factory default settings You can reset the IP Handset to factory default settings. To return to factory default for all settings, do as follows: 1. From the Settings menu, select Factory default. Important All settings and status information are lost when...

  • Page 87: Sip Telephony And Profiles

    Chapter 3: Operating the IP Handset SIP telephony and profiles The IP Handset has an integrated SIP (Session Initiation Protocol) client used for SIP telephony between the IP Handset and the BGAN terminal, which has an integrated SIP server, or another SIP server. How to set up the SIP profile depends on your subscription and the SIP server and network to which the IP Handset is connected to.
  • Page 88 Chapter 3: Operating the IP Handset To add a new SIP profile Add a new SIP profile if you want to connect the SIP client of the IP Handset to a SIP server. You need to enter several network specific values so the IP Handset can communicate with the SIP server.
  • Page 89 Chapter 3: Operating the IP Handset 3. Type in the name to use for the new profile and select OK. Example: The profile name is New Profile. 4. Move to SIP server and select Edit. 5. At Server name / IP:, select Edit again. 6.
  • Page 90 Chapter 3: Operating the IP Handset 9. Move to the setting you want to change and select Edit. Type in the information and enter with OK. Note Use the down key to scroll down to the last items in this sub menu.
  • Page 91 Chapter 3: Operating the IP Handset 11. If you want to connect immediately with the new SIP profile, select Connect. If not, select Back to leave the menu. To edit a SIP profile To edit a SIP profile, do as follows: 1.
  • Page 92 Chapter 3: Operating the IP Handset To delete all SIP profiles To delete all SIP profiles, do as follows: 1. From the SIP settings menu, select Options (left select key). 2. Select Manage. 3. Select Delete all. Important All profiles except BGAN are deleted - this means that you will only be able to connect your handset...

  • Page 93: Information From The Bgan Terminal

    Chapter 3: Operating the IP Handset Information from the BGAN terminal When the IP Handset is connected to a BGAN terminal, the handset provides a dedicated BGAN menu. Through this menu you have access to a subset of controls and views of the BGAN terminal.
  • Page 94 Chapter 3: Operating the IP Handset To start and stop IP standard or streaming connections set up in the BGAN terminal, do as follows: 1. From the BGAN menu, select Connect. 2. Use the left/right keys to find the network user group for the application you want to start or stop.
  • Page 95 Chapter 3: Operating the IP Handset To see BGAN status information To see the BGAN status, do as follows: 1. From the BGAN menu select Status. The status menu shows the following information: • GPS position shows the current position of the BGAN system.
  • Page 96 Chapter 3: Operating the IP Handset To enter the PIN for the BGAN terminal Note that this menu item is only available if the BGAN terminal is waiting for a PIN. To enter the PIN for the BGAN terminal, do as follows: 1.
  • Page 97 Chapter 3: Operating the IP Handset Refer to the BGAN terminal’s user manual for further details on critical alarms and how to solve them. Displaying active alarms from the BGAN terminal Besides the alarm alert you can display a list over active alarms and click for details for each active alarm.

  • Page 98: Introduction To The Web Server

    Chapter 4 Using the web server This chapter describes how to use the web server in your IP Handset system. Introduction to the web server The web server is built into the IP Handset and is primarily used for uploading software and for editing contacts in the IP Handset.
  • Page 99 Chapter 4: Using the web server To disable the use of a Proxy server completely, do as follows: Note The following description is for Microsoft Internet Explorer. If you are using a different browser, the procedure may be different. 1. In Microsoft Internet Explorer, select Tools > Internet Options > Connections >...

  • Page 100: Accessing And Navigating The Web Server

    Chapter 4: Using the web server Accessing and navigating the web server Note The following procedure is valid if the IP Handset is used together with a BGAN terminal. To access the web server of the IP Handset To access the web server from a computer, do as follows: 1.
  • Page 101 Chapter 4: Using the web server Overview of the web server The web server consists of the following sections. Contents Section Icon Bar Navigation Pane • The navigation pane holds the main menu. Clicking an item in the menu opens a submenu in the navigation pane or a new page in the contents section.

  • Page 102: Using The Web Server

    Chapter 4: Using the web server Using the web server The Home page The web server starts up on the Home page. To go back to the Home page from another location in the web server, select Home from the left navigation pane.

  • Page 103: Contacts

    Chapter 4: Using the web server Contacts The web server gives access to the Contacts list of the handset. Select CONTACTS from the left navigation pane. The page shows the name and number of all contacts in the handset. You can sort the list by name or number by clicking Name or Number in the heading row of the list.

  • Page 104: Call Log

    Chapter 4: Using the web server Call log To display the call log of the handset, select CALL LOG from the left navigation pane. For each call the CALL LOG page shows date and time, phone number, duration and whether the call was incoming, outgoing or missed. If the phone number is in the Contacts list, the name of the contact is shown with the number.

  • Page 105: Sip Settings

    Chapter 4: Using the web server SIP settings Overview The handset communicates using SIP (Session Initiation Protocol). To view the SIP settings of the handset, select SIP SETTINGS from the left navigation pane. The page shows the settings for the current SIP profile. Using the web server...
  • Page 106 Chapter 4: Using the web server To add a new SIP profile The list of SIP profiles can hold maximum 10 profiles. To add a new profile, do as follows: 1. Click New profile at the top of the page. 2.

  • Page 107: Uploading Firmware

    Chapter 4: Using the web server Uploading firmware You can use the web server to upload firmware from your computer to the IP Handset. To upload firmware, do as follows: 1. Select UPLOAD FIRMWARE from the left navigation pane. 2. Click Browse and locate the firmware you want to upload to the IP Handset.

  • Page 108: Import And Export Settings

    Chapter 4: Using the web server Import and Export settings If you want to copy settings from one handset to another you can use the Import/Export function. You can import settings to your handset from a file, or export settings from the handset to a file. Select IMPORT/EXPORT from the left navigation pane.
  • Page 109 Chapter 4: Using the web server To import settings from a file You can import three types of settings file, each containing a subset of the handset settings: Contacts, SIP settings or Phone settings. The name of the file indicates which settings are included in the file. To import a settings file, do as follows: 1.

  • Page 110: Help And Diagnostics Report

    Chapter 4: Using the web server Help and diagnostics report The IP Handset can generate a diagnostics report. This report includes information that can be very useful for a service technician. If you are reporting an error with your IP Handset, you may be asked to provide a diagnostics report.
  • Page 111 Chapter 4: Using the web server 3. If your service technician needs specific information included in the report, click Advanced and select the items needed. Then click Save report. Using the web server...

  • Page 112: Service & Maintenance

    Chapter 5 Service & maintenance This chapter gives guidelines for getting support, general maintenance tasks and troubleshooting, Getting support If this manual does not provide the information required to solve your problem, you may want to contact your Airtime Provider or your supplier. If you can see that the problem is related to airtime and not to your IP Handset, please contact your Airtime Provider If you need assistance with problems caused by the IP Handset, please call a...

  • Page 113: Maintenance Tasks

    Chapter 5: Service & maintenance Maintenance tasks Carefully read and follow the instructions on maintenance of the IP Handset. Failure to carefully observe the following procedures and precautions can result in leakage of battery fluid, permanently damage batteries and serious personal injury! Software update For instructions how to make a software update see Uploading firmware on...

  • Page 114: Cleaning The Ip Handset

    Chapter 5: Service & maintenance Cleaning the IP Handset Wipe the IP Handset or cradle with a clean dry cloth if they become dirty. Make sure that the charging contacts of the handset and cradle are clean. Disposal of the IP Handset Old electrical and electronic equipment marked with this symbol can contain substances hazardous to human beings and the environment.
  • Page 115 Chapter 5: Service & maintenance To remove the battery, do as follows: 1. Use the tweezers to remove the two rubber strips on the side of the IP Handset. 2. Use the Torx screwdriver size TX05 to remove 3 screws on each side. 3.
  • Page 116 Chapter 5: Service & maintenance 6. Use the Torx screwdriver size TX06 to remove 6 screws at the back. 7. Take out the battery. It is glued to the board, you may need to use some force. Tear the flat cable out of the connector.

  • Page 117: Troubleshooting Guide

    Chapter 5: Service & maintenance Troubleshooting guide The below table provides information on some of the problems that might occur, including possible causes and remedies to solve the problems. Problem Possible Cause Remedy The handset is An error occurred Press and hold the on hook key not responding in the software.

  • Page 118: Technical Specifications

    Appendix A Technical specifications This appendix contains specifications and outline drawings for the wired IP Handset and cradle and the wireless IP Handset and cradle. IP Handset, wired Specifications, wired handset Item Specification Type TT-3672A Thrane IP Handset, wired Dimensions (L x B x H) 152 mm x 55 mm x 26.5 mm Weight 190 g ±20 g (without cable)
  • Page 119 Appendix A: Technical specifications Item Specification Power Power over Ethernet (PoE) class 2 (Alternative B of IEEE802.3af is not supported.) Power consumption Max. 7 Watt Protection category IP55, dust proof and splash proof LAN interface 10/100 Mbps Network Protocol Internet Protocol (IP) VoIP Protocol SIP v2 Session Initiation Protocol (RFC3261), SDP (RFC2327)

  • Page 120: Outline Dimensions, Wired Handset

    Appendix A: Technical specifications Outline dimensions, wired handset IP Handset, wired...
  • Page 121 Appendix A: Technical specifications IP Handset, wired, outline dimensions, continued (side view and back view). IP Handset, wired...

  • Page 122: Ip Handset, Wireless

    Appendix A: Technical specifications IP Handset, wireless Specifications, wireless handset Item Specification Type TT-3672B Thrane IP Handset, wireless Dimensions (L x B x H) 152 mm x 55 mm x 26.5 mm Weight 190 g ±20 g Display 2.2", 240 x 320 pixel TFT color LCD Operating temperature 0°C to +45°C Storage temperature...
  • Page 123 Appendix A: Technical specifications Item Specification Talk time Up to 4 hours Wireless network interface Wireless Local Area Network (WLAN) according to 802.11b/g Network Protocol Internet Protocol (IP) VoIP Protocol SIP v2 Session Initiation Protocol (RFC3261), SDP (RFC2327) Voice Codecs G.711 and G.729 A/B Physical interfaces Headset 2.5 mm jack...

  • Page 124: Outline Dimensions, Wireless Handset

    Appendix A: Technical specifications Outline dimensions, wireless handset IP Handset, wireless...
  • Page 125 Appendix A: Technical specifications IP Handset, wireless, outline dimensions, continued (side view and back view). IP Handset, wireless...

  • Page 126: Ip Cradle Outline Dimensions

    Appendix A: Technical specifications IP cradle outline dimensions The below outline drawing applies to both the wired and the wireless variant. IP cradle outline dimensions...
  • Page 127 Appendix A: Technical specifications IP cradle outline dimensions, continued (front and side). IP cradle outline dimensions...

  • Page 128: Conformity

    Appendix B Conformity Thrane IP Handset, wired CE (LVD & EMC) The Thrane IP Handset, wired, is CE certified (LVD &EMC directives) as stated in the “Declaration of Conformity with LVD and EMC Directives”, enclosed in copy on the next page. Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
  • Page 129 Appendix B: Conformity Thrane IP Handset, wired...

  • Page 130: Thrane Ip Handset, Wireless

    Appendix B: Conformity Thrane IP Handset, wireless CE (R&TTE) The IP Handset is CE certified (R&TTE directive) as stated in "Declaration of Conformity with R&TTE Directive", enclosed in electronic copy on the next page. Use of WLAN The WLAN interface requires that the user enters the current country of operation.
  • Page 131 Appendix B: Conformity • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. See also the FCC/IC Notice on the next page. Part 15.21 Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

  • Page 132: Fcc/Ic Notice

    Appendix B: Conformity FCC/IC Notice To comply with FCC radiation exposure requirements, use of this device for head body operational configurations is limited to tested configurations and approved by Thrane & Thrane A/S. THIS MODEL DEVICE MEETS THE GOVERNMENT'S REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
  • Page 133 Appendix B: Conformity Thrane IP Handset, wireless...

  • Page 134: Glossary

    Glossary Glossary Advanced Encryption Standard BGAN Broadband Global Area Network. A mobile satellite service that offers high-speed data up to 492 kbps and voice telephony. BGAN enables users to access e-mail, corporate networks and the Internet, transfer files and make telephone calls. Conformitée Européenne.
  • Page 135 Glossary Local Area Network Liquid Crystal Display Media Access Control address. A hardware address that uniquely identifies each node of a network. Network Address Translation. Printed Circuit Board Personal Identification Number. A secret numeric password shared between a user and a system, used to authenticate the user to the system.
  • Page 136 Glossary QVGA Quarter Video Graphics Array. A popular term for a computer display with 320 × 240 resolution. QVGA displays are often seen in mobile phones, PDAs and some handheld game consoles. Real-time Transport Protocol, defines a standardized packet format for delivering audio and video over the Internet. Stronger Authentication Subscriber Identity Module.The SIM provides secure storing of the key identifying a mobile phone service subscriber but also...
  • Page 137 Glossary Uniform Resource Locator. A name used to describe the address of a specific resource on the internet. Universal Serial Bus. A serial bus standard to interface devices. VoIP Voice over Internet Protocol. The routing of voice conversations over the Internet or through an IP-based network. Wired Equivalent Privacy, a security protocol for wireless networks that encrypts transmitted data.

  • Page 138: Index

    Index Index Numerics charging, 18 charging interval, storage, 20, 102 3.1 kHz Audio number, 47 dispose of, 103 501 phone number leak, 102 data connections, 82 stand-by time, 4 870, call, 47 BGAN call using, 46 enter PIN, 85 menu, 83 BGAN critical alarms, 86 active alarms BGAN software version, 84...
  • Page 139 Index memory usage, 58 call, 59 call services, 70 delete, 60, 92 CE compliance, 117 display, 59 wired handset, 117 edit, 60, 92 wireless handset, 119 control functions change hands-free mode, 52 BGAN terminal, 2 charging control keys, 27 connector, 15 cradle USB charger, 18 connector, 8...
  • Page 140 Index settings, 72 disposal hand-held mode, 52 battery, 103 handset, 24 IP Handset, 103 connecting, 9 rules for, iii connecting to BGAN terminal, 12 dimensions, 109 primary and secondary, enter, 68 features, 5 outline, 109 register, 22, 23 handsets encrypted call, 47 setup further handsets, 23 encryption hands-free...
  • Page 141 Index switch on, 13 main, 32 IP mode, 67 microphone, muting, 53 IP streaming missed calls, 57 start connection, 82 mobile number, 47 muting the microphone, 53 key negotiation, secure call, 49 keypad network information, 91 alpha-numeric keys, 29 network settings click, 69 wireless, 62 control keys, 27...
  • Page 142 Index off, 13 single call, 48 off, automatic, 73 select a SIP profile, 76 on, 13 serial number, 61 on, off, 26 set up, 24 stand by, 4 IP Handset, 24 Power over Ethernet Short Authentication String, 49 standard, 12 shut down power supply, 15 automatic, 73...
  • Page 143 Index adjust, 69 specifications, 107 technical specifications, 107 SSID, 64 terminal type, BGAN, 84 standard voice number, 47 text mode, 29 standby backlight, 72 text, writing in display, 54 stand-by time, 4 time setting, 74 start secure call, 48 tone volume, 69 static IP address, 67 transfer a call, 40 Status, 84...
  • Page 144 Index call log, 93 contacts, 92 enabling or disabling, 73 Home, 91 import/export settings, 97 introduction, 87 overview, 90 SIP settings, 94 using, 87 wired handset getting started, 7 wireless standard, 15 wireless access point connecting the IP Handset, 20 connection, 15 wireless handset getting started, 7...
  • Page 145 Index...
  • Page 146 50 Enterprise Center • Middletown, RI 02842-5279 • U.S.A. Phone: +45 45 160 180 • Fax: +45 45 160 181 Phone: +1 401 847-3327 • Fax: +1 401 849-0045 E-mail: info@kvh.dk E-mail: info@kvh.com ©2008-2010, KVH Industries, Inc. KVH and TracPhone are registered trademarks of KVH Industries, Inc. 98-126059-KVH-G...

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