Ericsson OPI 3214 User Manual
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Ericsson OPI 3214 User Manual

Ericsson OPI 3214 User Manual

Operator console for md110 communication system
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Operator Console for MD110 Communication System
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OPI 3214

User Guide

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Summary of Contents for Ericsson OPI 3214

  • Page 1: User Guide

    OPI 3214 Operator Console for MD110 Communication System User Guide Cover Page Graphic Place the graphic directly on the page, do not care about putting it in the text flow. Select Graphics > Properties and make the following settings: •...
  • Page 2 The latest version of this User Guide can also be downloaded from: http://www.ericsson.com/enterprise/archive/manuals.shtml Note: OPI 3214 is a system terminal, i.e. it can only be used for an Ericsson private branch exchange that supports this type of terminal.

  • Page 3: Table Of Contents

    Preparing the Console ........8 Incoming Calls ..........11 Extending ............17 Service Facilities ..........28 Assistance ............. 41 Outgoing Calls ..........54 Other Useful Facilities ........63 Display Description ......... 68 Key Description ..........73 Index .............. 76 OPI 3214...

  • Page 4: Introduction

    The systems response is shown with explanatory text and, if relevant, a display picture. A quick reference guide is delivered together with this manual. The guide covers which keys to press for common operating actions and a list of call processing, special function and service key functions. OPI 3214...

  • Page 5: The Console

    The Console The Console The OPI 3214 operator console uses a combination of advanced digital technology, ISDN communication principles and distributed stored program control. This makes it the perfect choice for an organisation that knows the value of fast and precise information handling.

  • Page 6: Special Function Keys

    Speech > • Display 5x40 characters. See section “Display Description” on page 68. Call processing keys Service keys Special function keys Press to talk key See section “Key Description” on page 73 for a description of the keys. OPI 3214...
  • Page 7 To record incoming speech either a tape recorder or a PC sound board can be connected to the console. Sound level increase For operators with impaired hearing the option unit provides sound level increase of the handset as well as a connected headset. OPI 3214...

  • Page 8: Preparing The Console

    To turn the console on or switch it to day service: Press (To turn the console off press the key again.) If an incoming call is not answered within a predetermined time, the console is automatically switched off. OPI 3214...

  • Page 9: Acoustic Signal

    The key lamp is switched on signalling that calls will be automatically answered. To return to manual answering: Automatic answer Press Note: If the console is programmed for automatic answer, you do not need to press the ANS/EXT key in order to answer calls. OPI 3214...

  • Page 10: Manual Or Automatic Extending

    Automatic extending Press The operator functions in this manual are for a console set for manual extending. Note: If the console is programmed for automatic extending, you do not need to press the ANS/EXT key in order to extend calls. OPI 3214...

  • Page 11: Incoming Calls

    C= 1 I= 0 PUBLIC TRK INCOMING 010003012 15:25 Incoming internal call C= 1 I= 0 INTERNAL EXTENSION INCOMING BOB BURNES 15:25 Press to answer the call < Speech key lamp is switched on and you are connected to the calling party. OPI 3214...

  • Page 12: Rerouted Calls

    Dialled extension is blocked. BLOCKED Dialled number is vacant or an incomplete number. VACANT Press to answer the call < Speech key lamp is switched on and you are connected to the calling party. Correct if possible, and inform the caller OPI 3214...

  • Page 13: An Extension Calls The Console

    If the caller has dialled your individual operator number, this number is shown instead of the common number. Press to answer the call < Speech key lamp is switched on and you are connected to the calling party. OPI 3214...

  • Page 14: An Operator Calls The Console

    The console is cleared. To connect the console to the external call: Ask the extension to replace the handset When the extension replaces the handset you are automatically connected to the caller. The display shows and the TRANSFER external line data. OPI 3214...

  • Page 15: Emergency Calls

    Note: If the call is from an extension, the display shows and the extension´s name and number instead. EXTENSION Press to answer the call < Speech key lamp is switched on and you are connected to the calling party. OPI 3214...

  • Page 16: Absence Information (Message Diversion)

    < Speech key lamp is switched on and you are connected to the calling party. Give the information to the caller < Clear Press The console is cleared. Note: The activated absence information can be bypassed, see section “Bypassing” on page OPI 3214...

  • Page 17: Extending

    The call is extended and the console is cleared. Note: If the console is set to automatic extending mode, the call is automatically extended after the last digit of the extension number is dialled and the console is cleared. OPI 3214...
  • Page 18 < Clear Press You can also press the Clear > key. The display shows the data of the extended call. To correct the number: Clear > Press Proceed as normal extending. OPI 3214...

  • Page 19: Busy Extension

    Dial the extension number Proceed to extend the call as normal. If the busy extension has a previous call camped on C. WAITING are shown: RESTRICTED You can put the call on hold, see section “On hold” on page 28. OPI 3214...

  • Page 20: Barred Extension

    ANSWER < Speech Press Inform the calling external party of the reply. To terminate the calls: < Clear Press Clear > Press The calls are disconnected and the console is cleared. OPI 3214...

  • Page 21: Vacant Number

    The console shows the absence reason, and if entered, the time/ date of return. Give the information to the caller < Clear Press Clear > Press The calls are disconnected and the console is cleared. Note: The activated absence information can be bypassed, see section “Bypassing” on page OPI 3214...

  • Page 22: Diverted Extension

    Display example: C= 1 I= 0 PUBLIC TRK INCOMING OUTGOING 010003012 010002005 DAVID GILMOUR 15:25 Press to extend the call The call is extended and the console is cleared. OPI 3214...

  • Page 23: Personal Number

    Note: If the answering position number is the same as the dialled number, the number is shown both as the dialled number and the answering number. Press to extend the call The call is extended and the console is cleared. OPI 3214...

  • Page 24: Operators And Groups

    Display example: C= 1 I= 0 PUBLIC TRK INCOMING EXTENSION FREE 010003012 BOB BURNES MARKET GROUP 15:25 Press to extend the call The call is extended and the console is cleared. OPI 3214...

  • Page 25: Paging Unit

    Press to activate the paging facility The display shows on the first row. PAGING Press to activate call announcing Press to extend the call The call is camped on via the paging unit and the console is cleared. OPI 3214...

  • Page 26: External Line

    Dial the code to get a line (for the line you wish to access and the external number The display shows , line data and momentarily the TRK OUTGOING dialled number. Press to extend the call The call is extended and the console is cleared. OPI 3214...
  • Page 27 When you have called an extension and recieve absence information. Speech > Press The extension is called once again but this time there is no abscence information. Speech > Press If the diverted extension accepts the call: Press to extend the call OPI 3214...

  • Page 28: Service Facilities

    For a retrieved call the display shows and depending on RECALL type of call, with the relevant number, name or EXTENSION line data. OPI 3214...
  • Page 29 Monitor loop Press to retrieve the call on hold The display shows and depending on type of call, RECALL with the relevant number, name or line data. EXTENSION OPI 3214...
  • Page 30 If the caller wishes to wait: Press to activate call announcing Press to camp on the call The call is camped on to the extension with announcing, the console is cleared. When the extension becomes free you will be recalled. OPI 3214...
  • Page 31 The console rings the extension. When the called party answers, is shown. ANSWER Announce the call < Speech > Press Speech connection with the caller and the extension. Press to extend the call The call is extended and the console is cleared. OPI 3214...
  • Page 32 The console rings (if put on hold by a loop key, the corresponding key flashes). Display example: C= 1 I= 0 RECALL RECALL 010003012 15:25 If the recall is from an extension, , number and name is EXTENSION shown instead of and line data. Press to answer the call OPI 3214...
  • Page 33 Press to answer the call If the extension answers: A warning tone is heard, is displayed and you have speech ANSWER connection with both parties. Press to extend the call The call is extended and the console is cleared. OPI 3214...

  • Page 34: Call Metering

    Ask the called party to hold the line < Speech Press and announce the call You are reconnected to the extension. < Speech > Press to talk to both parties Press to extend the call The call is extended and the console is cleared. OPI 3214...
  • Page 35 Dial the external number Inform the called party that you have a caller for them < Speech > Press to talk to both parties Announce the call Press to extend the call The call is extended and the console is cleared. OPI 3214...
  • Page 36 The call metered is zeroed and the console is cleared. Note: External numbers with a maximum of 20 digits can be read. If you press the METER key once again, the display switches to shows the number of metered pulses again. OPI 3214...

  • Page 37: Serial Calls

    Dial the next number and extend When the last conversation is completed: Press to connect to the caller Press to cancel the serial call function < Clear Press The call is disconnected and the console is cleared. OPI 3214...

  • Page 38: Recalls Diverted To Another Console

    Press during the call The display shows , informing that you have entered DTMF-TONE DTMF mode. Dial the requested digits < Speech Press to end DTMF mode < Clear Press to terminate The console is cleared and the call is disconnected. OPI 3214...

  • Page 39: Intrusion And Forced Release

    You are connected to the urgent caller. Inform the caller that you will extend the call as soon as the extension is free Press to camp on the call The caller is camped on to the extension and the console is cleared. OPI 3214...

  • Page 40: Call Splitting

    < Speech Press to speak to the left party only Speech connection with the left party. Speech > Press to speak to the right party only Speech connection with the right party. OPI 3214...

  • Page 41: Assistance

    Speech > Press (if the requested number is an internal number) Inform the called party and ask to hold < Speech Press Announce the call Press to extend the call The call is extended and the console is cleared. OPI 3214...
  • Page 42 Ask the caller to hold Dial the route access code for an external line Dial tone. Press to extend the line The line is extended to the extension allowing the caller to make the external call, the console is cleared. OPI 3214...

  • Page 43: Conference Calls

    3rd row. Repeat the procedure to add more conference members To disconnect from an established conference: < Clear Press The console is cleared. Note: When the maximum number of participants is reached, you are automatically disconnected from the conference. OPI 3214...

  • Page 44: Internal Group Hunting

    * 2 1 * z Dial and dial the extension number Press * 2 # Note: U.K., press To re-enter the group: # 2 1 * z Dial and dial the extension number Press # 2 * Note: U.K., press OPI 3214...
  • Page 45 To erase a specific number: # 5 1 * Dial Dial the extension number and press — Dial selected digit and press Note: Finland press ( – To erase all numbers: # 5 1 * Dial Dial the extension number and press OPI 3214...

  • Page 46: Authorisation Code

    * 7 6 * Dial Dial the extension number and press To unlock an extension: # 7 6 * Dial Dial the extension number and press Dial the individual authorisation code and press Contact your system administrator regarding the authorisation code. OPI 3214...
  • Page 47 # 2 * Note: U.K., press Diversion when the extension does not answer Activate: * 2 1 1 * Dial Dial the extension number and press Cancel: # 2 1 1 * Dial Dial the extension number and press OPI 3214...

  • Page 48: Internal Follow-Me

    * 2 1 * Dial Dial the extension number and press * 2 # Note: U.K., press Dial the new number and press Cancel: # 2 1 * Dial Dial the extension number and press # 2 * Note: U.K., press OPI 3214...

  • Page 49: Follow-Me To Paging Unit

    You can assist an extension to divert calls to a paging unit. Activate: * 2 1 8 * Dial Dial the extension number and press Cancel: # 2 1 8 * Dial Dial the extension number and press OPI 3214...
  • Page 50 * 2 3 0 * Dial Dial the extension number and press — Dial reason code and press Contact your system administrator regarding the valid reason codes. Cancel: # 2 3 0 * Dial Dial the extension number and press OPI 3214...

  • Page 51: Data Traffic

    If the data extension is in local mode: The display shows , informing that it is not DATA EXT LOCAL possible to make a connection. If you cannot make a connection: < Clear Press to clear the console OPI 3214...

  • Page 52: Personal Number (Optional)

    Dial the search profile digit Note: If a search profile digit is not entered, the default list is activated. Press Personal number is activated. Cancel: # 1 0 * Dial Dial the extension number and press Personal number is deactivated. OPI 3214...

  • Page 53: Free Seating

    Diversion when the extension does not answer • Do not disturb • Flexible night service • Follow-me (internal, external) • Manual message waiting • Absence information (message diversion) # 0 0 1 * Dial Dial the extension number and press General cancellation. OPI 3214...

  • Page 54: Outgoing Calls

    Dial the code to get an external line and the number Display example: C= 1 I= 0 OUTGOING 010003012 0084220000 15:25 To terminate the conversation: < Clear Press The call is disconnected and the console is cleared. OPI 3214...
  • Page 55 If the line is busy you can start supervision and be recalled when the line becomes free: Press Press The line is supervised and the console is cleared. The console rings when the line becomes free, and the display shows RECALL OUTGOING Press to answer OPI 3214...

  • Page 56: Via An Isdn Line Or Via A Direct Line To

    The dialled number is shown temporarily, then the display shows (example): C= 1 I= 0 OUTGOING <- 010003012 15:25 < Clear Press to terminate the conversation The call is disconnected and the console is cleared. Note: If all lines are busy is shown. CONGEST. OPI 3214...

  • Page 57: To An Extension In The Private Network

    C= 1 I= 0 EXTENSION FREE BOB BURNES 15:25 < Speech Press The console rings the extension and is displayed when the ANSWER extension answers. < Clear Press to terminate the conversation The call is disconnected and the console is cleared. OPI 3214...
  • Page 58 You can bypass the diversion, see section “Bypassing” on page 27. If the called extension has external follow-me: is displayed momentarily, then the display shows FWD TO TRUNK (example): C= 1 I= 0 OUTGOING <- 010003012 BOB BURNES 206 15:25 OPI 3214...
  • Page 59 If the extension is in line locked out state: The display shows EXTENSION L.LOCKED < Clear Press to clear the console Note: When appears on the EXTENSION L.LOCKED display you must clear the console and inform maintenance personnel so an investigation can be launched. OPI 3214...

  • Page 60: To Another Operator

    Press to activate the paging facility The paging starts. Press You will be recalled when the person answers. Answer the recall in the normal way Note: If the paged person does not answer within a certain time, you will not be recalled. OPI 3214...

  • Page 61: Last External Number Redial

    Dial the message code (1-10 digits) Press Note: The alarm paging continues until it is answered. Last external number redial To redial the last external number called from the console: * * * Dial * * 0 Note: Sweden and Finland press OPI 3214...

  • Page 62: Abbreviated Dialling

    Note: Finland press ( – Dial the complete number and press To erase a specific number: # 5 1 * Dial — Dial selected digit and press Note: Finland press ( – To erase all numbers: # 5 1 # Dial OPI 3214...

  • Page 63: Other Useful Facilities

    Digit 0—4 = the language code: 0 English 1 French 2 German 3 Spanish 4 Italian To choose a new language: * 0 8 * Dial — Enter the language code and press OPI 3214...

  • Page 64: Night Service

    Note: If night service is not cancelled by you manually and if it has lasted at least one hour, the flexible night service will be cancelled automatically one hour after the exchange has been switched back to day service. OPI 3214...

  • Page 65: Emergency Switching

    To switch the exchange into emergency state: * 9 0 # Dial is shown in the upper right corner of the display. EXG EMER To return the exchange to normal state: # 9 0 # Dial OPI 3214...

  • Page 66: Malicious Call Tracing

    Note: The right side of the console must be idle. Dial the extension number Access a specific external line Speech > Press The right side of the display shows who is connected to the busy extension or external line. OPI 3214...

  • Page 67: Fault Location

    • Location • Route number, line module numbers and external line number • Person reporting the trouble • Date and time reported • Person correcting the problem • Date and time corrected • Fault reported • Fault found OPI 3214...

  • Page 68: Display Description

    The type of incoming call. Calls in a metered state. Paging and serial call indication. Console and exchange status. Queue information (1) C = 00 Common operator queue, two digits I = 00 Individual operator queue, two digits OPI 3214...
  • Page 69 The destination (right side) shows details on the second connection. This is usually the extension an incoming call is connected to. Line identity, TRK is default (changed by system administrator) ABSENT Called party is absent ANSWER Call is answered OPI 3214...
  • Page 70 Transfered call External line UNAVAIL Unavailable number VACANT Vacant number WAIT Wait <- The console is connected to the left side -> The console is connected to the right side <--> The console is connected to both sides OPI 3214...
  • Page 71 Name identity for source side (left) and destination side (right). Note: The name is shown only if it is received from the calling or called party.The function ”Name identity” must be installed in your exchange. Name identity source side (8) and destination side (9) 1-19 charachters Name OPI 3214...
  • Page 72 System time in 24 hours format 3:25 AM System time AM in 12 hours format 3:25 PM System time PM in 12 hours format ALARM:n Alarm class, n=2, 3 or 4 EXG SERV Service is ongoing NO ALARM No alarm in log OPI 3214...

  • Page 73: Key Description

    ANS/EXT. Key lamp shows steady light when automatic answer is activated. Continuous ring Continous ring mode. Incoming calls are signalled with repeated ring signals. Key lamp shows steady light when continuous ring is activated. OPI 3214...
  • Page 74 (centre row). Also used to retrieve last extended call or call put on hold. Clear > Clear destination key. To disconnect the destination party and to clear the right side of the display (centre row). Also used to retrieve last extended call or call put on hold. OPI 3214...
  • Page 75 The key is also used to cancel the ring signal for the current call. Volume control keys. To change the volume. Press to talk button. Located on handset. Used in two ways: Press and hold: Speech connection with connected party(ies). Release: Disconnect from connected party(ies). OPI 3214...

  • Page 76: Index

    Follow-me to paging unit 49 Conference calls 43 Free extension 17 Free seating 53 Data traffic 51 Description 6 General cancellation 53 Dialling during a connected call 38 Display description 68 Diversion 47 Diverted calls 15 Hold 28 Diverted extension 22 OPI 3214...
  • Page 77 Manual or automatic extending 10 Message paging 26 The console 5 Night service 64 Unlock an extension 46 On hold 28 On/Off duty 8 Other useful facilities 63 Vacant number 21 Outgoing calls 54 To an extension in the private network 57 OPI 3214...
  • Page 78 Ericsson is shaping the future of Mobile and Broadband Internet communications through its continuous technology leadership. Providing innovative solutions in more than 140 countries, Ericsson is helping to create the most powerful communication companies in the world. Ericsson Enterprise AB All rights reserved.

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