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Ericsson Premium User Manual

Ericsson Premium User Manual

Businessphone communication platform
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  • Page 1: User Guide

    Premium Telephone BusinessPhone Communication Platform User Guide Cover Page Graphic Place the graphic directly on the page, do not care about putting it in the text flow. Select Graphics > Properties and make the following settings: • Width: 15,4 cm (Important!) •...
  • Page 2 Welcome Welcome Welcome to the User Guide for the Ericsson Analog Premium phone in the BusinessPhone Communication Platform from Ericsson. The BusinessPhone Communication Platform consists of: • BusinessPhone 50 • BusinessPhone 128i • BusinessPhone 250 The features described in this User Guide are related to version 5.1 of the BusinessPhone Communication Platform.
  • Page 3 Quick Reference Guide and Quick Reference Card – Premium Telephone Analog telephone for BusinessPhone Communication Platform Answer calls Inquiry Answer: Lift handset Ongoing conversation: Call 3rd party Answer on another Refer back extension: Lift handset Ext. No. Switch between calls:...

  • Page 4: Individual Abbreviated Numbers

    Quick Reference Guide and Quick Reference Card – Premium Telephone Call forwarding Information * 2 1 # * 2 3 * Fixed diversion: Lift handset Enter information * 2 1 * (pre-text): Lift handset Internal diversion: Lift handset Enter “Info code” and New No.

  • Page 5: Table Of Contents

    Least Cost Routing ........51 Audible Adjustments ........52 Tones and Signals .......... 54 Useful Hints ............ 56 Installation ............57 Troubleshooting ..........60 Glossary ............61 Index .............. 63 Telephone Toolbox and Voice Guide ....65 BusinessPhone – Premium Telephone...

  • Page 6: Description

    Description Description (bottom side) Display 16 characters. Indicates call duration or date and time. BusinessPhone – Premium Telephone...
  • Page 7 Insert a pause if you have to wait for dial tone. Ringing signal volume Adjust ringing signal volume. See section “Audible Adjustments” on page 52. Ringing signal character Adjust ringing signal character. See section “Audible Adjustments” on page 52. BusinessPhone – Premium Telephone...
  • Page 8 Clock on/off See section “Date and Time” on page 47. Loudspeaker Microphone Handset with hearing aid function See section “Audible Adjustments” on page 52. Please note: The handset may retain small metal objects in the earcap region. BusinessPhone – Premium Telephone...

  • Page 9: Incoming Calls

    A ringing signal indicates an incoming internal- or external call. Answer calls Lift the handset On another extension You can answer a call to another extension from any phone in your office. Lift the handset and call the ringing extension You receive busy tone. Press BusinessPhone – Premium Telephone...
  • Page 10 Lift the handset to receive the first call again Handsfree You can also answer calls handsfree. Press without lifting the handset You are connected to the caller via the loudspeaker and microphone. Press to terminate a handsfree call BusinessPhone – Premium Telephone...

  • Page 11: Outgoing Calls

    Sometimes it is required to wait for a new dialling tone after dialling the prefix digit when making an external call. In such situations, you must store the pause for a new dial tone into the number: Press BusinessPhone – Premium Telephone...

  • Page 12: Last External Number Redial

    You are called back if the extension finishes the ongoing call or the next time the extension finishes a new call. You have to answer within eight seconds otherwise the call-back service is cancelled. Lift the handset when you are called back The requested extension is called automatically. BusinessPhone – Premium Telephone...

  • Page 13: Busy Extension

    When the call is finished the duration is displayed for 15 seconds. If you want to see the duration of your last call (idle phone): Lift the handset and press Display example: 00:00:35 BusinessPhone – Premium Telephone...

  • Page 14: During Calls

    Note: When the loudspeaker is on, the microphone is automatically switched off in the handset. You can adjust the volume, see section “Audible Adjustments” on page Press to end the call From monitoring to handset Lift the handset Continue your conversation via the handset. BusinessPhone – Premium Telephone...
  • Page 15 Whether you can put internal calls on hold or transfer calls to external lines depends on the configuration of your PBX. Consult your system administrator. BusinessPhone – Premium Telephone...
  • Page 16 (if camp-on is allowed). Call-back You are called back, if you have transferred an external call and the other extension has not answered the call within a certain time. Your telephone will ring again. BusinessPhone – Premium Telephone...

  • Page 17: Dial Mode

    Note: After you end the call, dialling is reset to pulse dialling. Press to switch to tones BusinessPhone – Premium Telephone...

  • Page 18: Call Forwarding

    (default time: 15 seconds). Diversion on busy If your extension is busy and you receive an incoming call (internal or external), your system administrator can program your extension to automatically divert the call to a programmed diversion address. BusinessPhone – Premium Telephone...

  • Page 19: Fixed Diversion

    Verification tone. You can make outgoing calls as usual. A special dial tone reminds you that “Call forwarding” is active. Note: An individual internal diversion cannot be activated if an individual external diversion is already activated. BusinessPhone – Premium Telephone...
  • Page 20 Divert your calls to an external position. Lift the handset *22*# Dial to activate the programmed external diversion You can make outgoing calls as usual. A special dial tone reminds you that “Call forwarding” is active. BusinessPhone – Premium Telephone...

  • Page 21: Follow Me

    Press to activate follow me Special dial tone. Cancel follow me Follow me and individual diversion can also be cancelled from the answering position. Lift the handset #21* Dial Dial your number Press to cancel follow me Dial tone. BusinessPhone – Premium Telephone...

  • Page 22: Bypass Call Forwarding

    Lift the handset *60* Dial Enter extension number Press You will be connected to the specified extension, regardless of which type of call forwarding the called extension has activated. BusinessPhone – Premium Telephone...

  • Page 23: Information

    You can inform your callers with: 1) Pre-defined texts Enter the reason for your absence and the date and time of your return. 2) Voice information Record a voice message and name the reason of your absence. BusinessPhone – Premium Telephone...

  • Page 24: Enter Information

    External callers will be routed to the operator who also has access to your absent info. Pre-defined texts example: Vacation, back June 27 Lift the handset *23* Press Enter code 0627 Enter month and day Press Information active. BusinessPhone – Premium Telephone...
  • Page 25 Lift the handset #23*# Press to deactivate and save for later use Information is passive. Use saved information When the information is switched off: Lift the handset *23*# Press to activate saved info Information is active. BusinessPhone – Premium Telephone...

  • Page 26: Internal Messages

    Replace the handset to finish the procedure Continue with any of the message functions If you want to change your password again, it is possible from the message system or via the function “Select password” on page 49. BusinessPhone – Premium Telephone...

  • Page 27: Send Message

    Call-back To send a “call me” message. Press to send Voice To send a voice message. Press and speak Press to play-back and listen to your recording Press and speak to re-record Press to send BusinessPhone – Premium Telephone...

  • Page 28: Check And Store Received Messages

    “Call me” messages will call the sender automatically (these messages cannot be stored). Note: Depending on the configuration, you might be asked for your password before you can retrieve your messages. See section “Security” on page BusinessPhone – Premium Telephone...

  • Page 29: Forward A Voice Message

    You can forward new, heard or stored voice messages. Note: The forwarded message is a copy, i.e. it can be deleted without deleting the original message. Repeat the procedure to forward the message to another mailbox Replace the handset to finish the procedure BusinessPhone – Premium Telephone...

  • Page 30: Dictaphone Function

    *58# Dial and record your message The maximum recording time is four minutes and 15 seconds. Select options below: Press to play-back Press and speak to re-record Press to stop the recording and save the message BusinessPhone – Premium Telephone...

  • Page 31: Mailbox System

    Divert your extension to the mailbox system. u *21* Lift the handset and dial Dial the number to the mailbox system Please ask the system administrator for your defined mailbox system number. Press Deactivate u #21# Lift the handset and dial BusinessPhone – Premium Telephone...
  • Page 32 The following mailbox functions can also be used from an external position: • Change password • Check and store received messages • Forward a voice message • Send message • Outcall (External) notification • Personal greeting BusinessPhone – Premium Telephone...

  • Page 33: Outcall (External) Notification

    The time is entered in 24h-format, e.g. 2030 for half past eight with values automatically set to even quarters, i.e. 2013 will be 2015. Note: The notification number and time must be programmed before you activate the notification. Replace the handset to finish the procedure BusinessPhone – Premium Telephone...

  • Page 34: Personal Greeting

    When you activate the diversion, the recorded greeting is played to the next caller. Replace the handset to finish the procedure Note: When you have activated a diversion with a personal greeting, callers will receive this greeting instead of your activated absence information. BusinessPhone – Premium Telephone...

  • Page 35: Abbreviated Numbers

    You can program and activate your most frequently used external numbers on the keys “* * 0” to “* * 9”. u ** Lift the handset and press Dial the abbreviated number A number between 0 and 9. BusinessPhone – Premium Telephone...
  • Page 36 20 digits. Lift the handset Press to make a call (pre-programmed) Head Office Note: One press will activate the number in the upper memory, a double press will activate the number in the lower memory. BusinessPhone – Premium Telephone...
  • Page 37 Press Press the desired programmable key to see the programmed number Note: One press will display the number in the upper memory, a double press will display the number in the lower memory. Replace the handset BusinessPhone – Premium Telephone...

  • Page 38: Group Facilities

    If no one answers this call before the programmed time, the call is forwarded to the programmed answering position (e.g. operator). Note: If all members in a hunt group are busy, the call-back or intrusion functions are not available. BusinessPhone – Premium Telephone...
  • Page 39 #28* Lift the handset and dial Dial the hunt group code Please ask your system administrator for the configured number. Press To log out from all hunt groups: u #28* Lift the handset and dial Press BusinessPhone – Premium Telephone...

  • Page 40: Group Call Pick-Up

    The other extensions will receive the “number unobtainable” tone. This will also happen if you dial the common bell pick-up code and there are no calls waiting at the common bell extension. BusinessPhone – Premium Telephone...

  • Page 41: Other Useful Facilities

    (00-23) hour + (00-59) minute. When the time is reached your phone rings with recall signal. Note: If you receive busy tone, your extension does not have the authority to set a reminder. Cancel reminder Lift the handset #32# Dial to cancel all settings BusinessPhone – Premium Telephone...

  • Page 42: Automated Attendant

    Opening of the doorlock After you have answered the doorphone, you can open the door making an inquiry to the door-opener’s directory number Press Dial the door-opener´s directory number Please ask your system administrator for the number. BusinessPhone – Premium Telephone...

  • Page 43: Account Number

    “Direct Inward System Access (DISA)” on page 44. Verified or own account number Before an outgoing call: Lift the handset Dial Enter account number and press Valid digits 0-9. Internal dial tone. Make the external call. BusinessPhone – Premium Telephone...

  • Page 44: Direct Inward System Access (Disa)

    Dial the external number Use the external diversion function Procedure, see section “Call Forwarding” on page 18. Note: If you program a new diversion address, remember to reset it when you return to your office. BusinessPhone – Premium Telephone...

  • Page 45: Tandem Configuration

    Dial to log off the secondary telephone Replace the handset For incoming calls: • The “secondary” telephone cannot be called and the “primary” telephone works as a normal “stand-alone” telephone. For outgoing calls: • Both telephones are treated as 2 separate extensions. BusinessPhone – Premium Telephone...

  • Page 46: Ip Calls

    Note: A switch to a non-IP call can only be performed if the original call is an IP call, otherwise you will receive a blocking tone. BusinessPhone – Premium Telephone...

  • Page 47: Date And Time

    The colon between hour and minute is flashing to indicate that the clock is running. Note: If a telephone connected in parallel with the Premium telephone is used for more than 1 1/2 hours, the clock will stop and must be set again.

  • Page 48: Security

    Block extension Lift the handset *72# Dial to block your extension Verification tone. Un-block extension Lift the handset #72* Dial Dial your password Press to re-open Verification tone. Your extension is open for use. BusinessPhone – Premium Telephone...

  • Page 49: Select Password

    (0000). This procedure is performed directly in the message system. See section “Internal Messages” on page Lift the handset #*72* Dial to select a new password Dial your present password The default password is “0000”. Press Dial your new password Press Verification tone. BusinessPhone – Premium Telephone...

  • Page 50: Bypass Blocked Extension

    This makes it possible to make a call on another, blocked extension, by using your password. Lift the handset *72* Dial Dial your password Press Dial your extension number Press Dial tone. You can make one call from the blocked extension. BusinessPhone – Premium Telephone...

  • Page 51: Least Cost Routing

    LCR code before you dial an external number. Lift the handset Dial the LCR code Please ask your system administrator for the LCR code. Dial the digit(s) for external call access and the external number BusinessPhone – Premium Telephone...

  • Page 52: Audible Adjustments

    Slide to change the volume Ringing signal character The ringing signal character can be adjusted with two different characters: bass and treble. Adjust the ringing signal character using the slide switch. Slide to change the character BusinessPhone – Premium Telephone...

  • Page 53: Hearing Aid Compatibility

    Since your telephone has a built-in inductive coupler for the hard- of-hearing, anyone so desiring can use the telecoil in his/her hearing aid while telephoning. To do so, simply switch the hearing aid in the T position. BusinessPhone – Premium Telephone...

  • Page 54: Tones And Signals

    (Call cannot be executed due to congestion or called party blocked) Verification tone (Verification that ordered function is accessed) Intrusion tone ((Sent to all parties during intrusion) Conference tone - repeated after 15 s (Sent to all participants in a conference) BusinessPhone – Premium Telephone...
  • Page 55 Internal ringing signal - repeated after 4 s External ringing signal - repeated after 4 s Automatic call-back signal Note: The tones and ringing signals in this guide refer to the standard system but may vary between countries. BusinessPhone – Premium Telephone...

  • Page 56: Useful Hints

    Moreover, such calls may occupy two of your system’s external lines. You can restrict connections between the external lines by re-programming your system. Please ask your system administrator or contact our service center for more information. BusinessPhone – Premium Telephone...

  • Page 57: Installation

    You can put the cable to the handset in any of the two notches underneath the telephone. The cable to the exchange has to be plugged in “ANALOGUE LINE”. Change cables To remove a cable, push down the plug’s stop. Use a screw-driver to unlock the stop. BusinessPhone – Premium Telephone...

  • Page 58: Wall Mounting Handset Hook

    Installation Wall mounting handset hook When mounting on a wall, you have to pull out and turn the hook. Install stand and adjust telephone Press to decrease angle Pull to increase angle Tiltable display Adjustable angle BusinessPhone – Premium Telephone...

  • Page 59: Placing The Telephone

    Do not use rough rags, solvents or aggressive cleaning fluids. Any damages of the tele- phone, that are caused by non-observance of these instructions, are not part of the liability given by the manufacturer. BusinessPhone – Premium Telephone...

  • Page 60: Troubleshooting

    If that telephone is working properly, the problem is probably in your telephone, contact your system administrator. 5. Check for operational problems If operational problems are found, the problem is in the telephone network, contact the local telephone service or the local telephone company. BusinessPhone – Premium Telephone...

  • Page 61: Glossary

    All telephones connected to the PBX have a Initiation of a call by operating a single key. unique internal number (up to 3 digits). Internal numbers (or common abbreviated numbers) can be stored on each extension. See section “Abbreviated Numbers” on page 35. BusinessPhone – Premium Telephone...
  • Page 62 There are two kinds of message: Trunk line 1.”Call me” message. A trunk line is the same as an external line. 2. Voice message. Can be either digital or analog. See section “Internal Messages” on page 26. BusinessPhone – Premium Telephone...

  • Page 63: Index

    Cleaning the telephone 59 Direct Inward System Access (DISA) 44 Install cables 57 Doorphone 42 Install stand and adjust telephone 58 During Calls 14 Placing the telephone 59 Conference 17 Wall mounting handset hook 58 Dial mode 17 BusinessPhone – Premium Telephone...
  • Page 64 IP calls 46 Tones and Signals 54 Networking 46 Signals 55 Reminder 41 Tones 54 Tandem configuration 45 Transfer 16 Outcall (External) notification 33 Troubleshooting 60 Fault check list 60 Useful Hints 56 Wall mounting handset hook 58 BusinessPhone – Premium Telephone...

  • Page 65: Telephone Toolbox And Voice Guide

    MS Windows NT 4 (service pack 3 or higher) Voice guide for the integrated mailbox system A pocket-size voice guide, that will help you with the integrated mailbox system, for example useful when you are on the move. BusinessPhone – Premium Telephone...

  • Page 67: Answer Calls

    Quick Reference Guide Answer calls Transfer Answer: Lift handset Transfer a call: Call 3rd party Replace handset Answer on another Before or after answer) extension: Lift handset Ext. No. Messages Make calls “Call me”: Internal calls: Lift handset Ext. No. Voice: Speak External calls:...
  • Page 68 Ericsson is shaping the future of Mobile and Broadband Internet communications through its continuous technology leadership. Providing innovative solutions in more than 140 countries, Ericsson is helping to create the most powerful communication companies in the world. © Ericsson Austria GmbH 2002...

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