Voicemail Overview - Splicecom Maximiser User Manual

Voicemail Overview

The voicemail system is available to answer your telephone when
you are busy or unavailable. Typically your voicemail will answer
any call that has rung for 20 seconds (configurable).
It can store approximately 30 hours of mail and each message
can be up to 5 minutes long.
You can customise the greeting your caller hears at any time from
any telephone.
You can be advised of any new messages via the caller display
phone on your desk, a telephone call, an email, an SMS to your
mobile, or a combination of these methods.
Messages are stored until you listen to them. Once you have
listened to a message it is automatically deleted after 7 days. A
message is marked as heard once you have listened to the first
10 seconds.
You can also store a message permanently or forward it to a
colleague as a voicemail or copy to yourself as an email.
The caller can press 0 to be transferred to another destination,
perhaps a colleague.
Voicemail can be listened to on any telephone. Access can be
pin/password protected. The system can be configured to
recognise your mobile or home number and give you instant
access to your messages.
Note
The system can be configured to ring your desk phone then ring
your mobile (or both together) then record a voicemail message.
This enables you to have only one contact number and one
voicemail system. Any mobile voicemail service must be disabled,
or set to not cut in before the system voicemail.
Voicemail Commands
Leaving a message: Press # to cut the greeting and start
recording. Press 0 during the greeting/recording to be transferred
(if configured).
Collecting a message: Messages can be collected by dialling 1571
from your telephone, dialling a general number configured by
your administrator, dialling the external (DDI) number for
the voicemail, or dialling your number then pressing * during
the greeting.
Depending on the system configuration and where you
are calling from, you may be prompted for an account
(extension) number and/or access code (pin/password).
The voicemail will then automatically play your new messages
in time order and then any old messages.