System Capabilities - Splicecom Maximiser User Manual

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The imiser analogue telephone & voicemail user manual
This manual describes how to use the system, it does not cover
details of the specific telephone on your desk.
Basics
To make a Call: Pick up the handset and dial the number e.g.
02087654321 - there is no need to dial a 9 prefix but if you do,
the call will still get through. Both 999 and 9999 will call the
emergency services.
Receiving a call: If your telephone has caller display, it will display
details of the incoming call on the screen e.g.
02087654321
SUSAN SMIT-BRIAN
The first line is the caller's telephone number. The -Brian is who
the call is for; this could also say Main or Sales etc. The Susan
Smit is as much of the caller's name as can be fitted into the
remaining display. The system administrator must enter the
names into the system. (Maximum 10,000)
Holding a call: Press the "recall" button on the telephone. You will
hear the dial tone, the other end will hear a hold message/music
(external) or beep (internal). The call will remain on hold until you
press "recall" again, or hang up.
Transferring a call: Answer the call, then press "recall" - you
should hear the dial tone. Dial the internal/external number
required.
If you hear ringing you can then replace your handset and the
caller will go to the destination - this is known as blind transfer.
OR - For an announced transfer: -
You hear ringing and wait till the destination answers.
If the destination is willing to take the call - replace the handset
to complete the transfer.
If the destination is unwilling to take the call - press "recall" to
clear that call and talk to the caller again. You will be returned to
the original caller if/when the destination hangs up.
Call waiting: During a call you hear a beep in your ear - this
indicates you have another call waiting. If you ignore it, the beep
will repeat every few seconds for 20 seconds, then go to an
alternative e.g. voicemail.
You can press "recall" to put the original caller on hold and talk to
the new call. Once you have finished, you can press "recall" to
clear the call and return to the original call.
OR
Conclude the original call and put the handset down, the original
call will clear and the new one will ring.
Voicemail: If you have a caller display telephone it may display
that you have messages. To check or listen to your messages dial
1571 (configurable) - messages are then played in the order
recorded. Messages are stored until you listen to them. Once you
have listened to a message it is automatically deleted after 7
days. While listening to a message you can press "3" to delete
it. A message is marked as heard once you have listened to the
first 10 seconds. The inbuilt "help" should enable you to use
voicemail effectively.
Interrupted dial tone: You have new voicemail messages, or your
phone will not ring due to forwarding or do not disturb options
being set.

System Capabilities

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The imiser system has many features to assist you. For
example;
Voicemail can be collected remotely by entering your account
(extension) number and/or access code (pin/password).
Additionally the system can be set to recognise other numbers
e.g. your mobile number, and allow you direct access to your
voicemail without any additional keying.
You can be notified of a voicemail being left by SMS, email or
telephone call.
Calls can be forwarded to colleagues or mobiles by dialling
codes from your telephone; this can also be done locally or
remotely via voicemail. This allows you to work from home
without giving out your home number.
Calls can ring on both your desk telephone and your mobile
simultaneously allowing you to escape your desk without
losing contact.
"Do not disturb" can be set to stop general calls, but friends
(specific callers) can still be allowed through.
Calls can be parked on the system then picked up later by
any extension.
All the telephones in your area can be placed in a group and a
special code set up which allows you to answer any ringing
phone without leaving your desk.
Calls to a department/office can be organised to ring a few
phones initially then additional phones if the call has not been
answered after 15 seconds.
Calls can be routed differently
depending on time of day/day of
week.
The system can announce your
outside calls either as your
direct dial number or the
main number.
SpliceCom's PCS 50
software application
can be used to control
your telephone from a
Windows PC.