Care And Maintenance; Troubleshooting; Contacting Customer Service - Bose SoundLink Air Owner's Manual

Whippet_OG.book Page 13 Wednesday, May 16, 2012 3:51 PM

Troubleshooting

Problem What to do
System cannot • Make sure your network password is correct.
connect to my
• Move the system closer to the wireless router.
network
• Stop any other audio or video streaming.
• Close the setup application, disconnect the system from your com-
• If you continue to experience Wi-Fi
System audio is • Point the system in a different direction, or move it a few feet to a
dropping out
• Move the system away from possible sources of interference,
• Move the system closer to the wireless router.
• Stop any other audio or video streaming.
No sound • Make sure system has power (AC or optional battery).
• Make sure the system has a Wi-Fi connection.
• Make sure the system and the AirPlay compatible device are con-
• Make sure your AirPlay compatible device is playing and the volume
• Make sure the system is not muted.
• Increase the system volume.
• Remove power (AC or optional battery) for one minute and then
• If using the optional battery, make sure it is adequately charged.
• Perform a factory reset (page 20).
The Wi-Fi indicator • System error. Contact Bose customer service.
is flashing red

Contacting Customer Service

For questions about the SoundLink
To contact Bose directly, see the contact list on the Quick Start Guide.
puter and AC power, and start the setup again. Refer to "Getting
Started" on page 7.
Bose customer service.
new location.
such as microwaves and cordless phones.
nected to the same network.
is turned up.
reapply it.
®
Air system, contact your local Bose
C M
ARE AND AINTENANCE
®
connection problems, contact
®
dealer.
English – 13