Permobil C350 Owner's Manual
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OWNER`S MANUAL
US
Permobil C350
Permobil C350
Power Wheelchair
Power Wheelchair

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Summary of Contents for Permobil C350

  • Page 1 OWNER`S MANUAL Permobil C350 Permobil C350 Power Wheelchair Power Wheelchair...
  • Page 3 6961 Eastgate Blvd. Lebanon, TN 37090 Phone: 800-736-0925 Fax: 800-231-3256 Email: info@permobilusa.com Head Office of the Permobil group Permobil AB Box 120 861 23 Timrå Sweden Tel: +46 60 59 59 00 Fax: +46 60 57 52 50 E-mail: info@permobil.se...
  • Page 4 Permobil C350 Power Wheelchair Produced and published by Permobil AB, Sweden Edition: 3, 2009-06 Order no. 205218-US-0...
  • Page 5: Table Of Contents

    Owner´s Manual Permobil C350 Contents Important Information ....................6-7 Safety Instructions ....................8-23 Design and Function....................24 General - Overview ....................24 Driving - Shock absorbers ..................25 Wheels ........................26 Lights, Reflectors ....................26 Batteries - Main fuse - Charger Socket .............. 27 Seat ........................
  • Page 6: Important Information

    It is also possible to obtain information concerning our products from our home page on the Internet. You can find us at www.permobil.com. All information, pictures, illustrations and specifications are based upon the product information that was available at the time that these operating instruc- tions were printed.
  • Page 7: Important Information

    Owner´s Manual Permobil C350 Important Information TECHNICAL SUPPORT In the event of technical problems, you should contact your dealer or Permobil Inc USA at 1-800-736-0925. Always state the chassis serial number when contacting Permobil to ensure that the correct information is provided.
  • Page 8 Permobil is not responsible for personal injuries or property damage resulting from any person’s failure to follow the warnings and instructions in this manual. Permobil is not responsible for injuries or damage resulting from failure to exer- cise good judgment.
  • Page 9 • that all products ordered are included in the delivery, incuding operating instructions and possible other documentation. If you suspect that something is missing, then contact your supplier or Permobil for more information as soon as possible. • that no transport-related or other damages have occurred to the wheelchair and its accessories.
  • Page 10: Safety Instructions

    Safety Instructions WARNING Operation Permobil recommends the use of wheelchair lights at all times user is riding near public rights of way. Use extreme caution when driving near unprotected ledges, drop-offs or on elevated surfaces. Unintended movement or excessive speed in these areas can lead to personal injury or property damage.
  • Page 11 Permobil products. Weight Limitations The maximum user weight for your Permobil is set forth in the specification section of the supplied Owner´s Manual for current seat model. Operation of the wheelchair by users who exceed the maximum allowable user weight can lead to personal injury and property damage, including damage to the wheel- chair, as well as voiding any applicable warranty to the wheelchair.
  • Page 12 Owner´s Manual Permobil C350 Safety Instructions Safety Instructions NOTE Operation - Inclines When driving downhill, select the slowest speed and proceed with caution. Driving down an incline in a front wheel drive wheelchair can shift the user’s center of gravity forward. If the wheelchair rolls faster than you would like, stop the wheelchair by releasing the joystick and begin descending again at a slower speed.
  • Page 13 Owner´s Manual Permobil C350 Safety Instructions Safety Instructions WARNING Operation - Inclines Do not drive the wheelchair where the sideways gradient is more than indicated in the technical specifications section of the manual. There is a risk of tipping over.
  • Page 14 In order to prevent the wheelchair from rolling away, ensure that the wheelchair is on a level and dry surface before releasing the brakes. In order to avoid personal injury do not use your Permobil in freewheel mode without an attendant present. Do not attempt to put the wheelchair in freewheel mode by yourself while seated in it.
  • Page 15 Driving in Extreme Climate Conditions Permobil's wheelchairs are designed to withstand most adverse weather con- ditions, however to minimize the risk of being caught in difficult situations you should avoid using the wheelchair outdoors during, for example, severe cold, heavy rain or thick snow.
  • Page 16 Owner´s Manual Permobil C350 Safety Instructions Safety Instructions WARNING Driving with Seat Lift/Seat Tilt/Backrest Recline Be careful in making sure that nothing gets stuck between the chassis and the seat when the seat lift/seat tilt is operated. Operating the seat lift,seat tilt/ back- rest recline changes the center of gravity and increases the risk of tipping over.
  • Page 17 Safety Instructions WARNING Positioning Belt Permobil positioning belts are designed to position the user only and will not protect you in an accident. You may even receive further injury from the belts. Support Wheels If your wheelchair is equipped with support wheels, they must always be mounted when the wheelchair is being driven.
  • Page 18 Owner´s Manual Permobil C350 Safety Instructions Safety Instructions WARNING Passengers The wheelchair is not intended to transport passengers, regardless of the age of the passenger. The Maximum User Weight stated in the Owner's Manual for your seating includes the user and any personal effects. The Maximum limit should not be exceeded.
  • Page 19 Permobil positioning belts are designed to position the user only and will not protect you in an accident. You may even receive further injury from the belts.
  • Page 20 Failure to do so can lead to personal injury. Do not use parts or accessories not authorized by Permobil. Use of unap- proved ”aftermarket” accessories and parts may cause changes in the wheel- chair, which may make the wheelchair unstable or uncontrollable.
  • Page 21 Safety Instructions WARNING Safety Circuits Permobil products are equipped with safety circuits. Inhibit circuits prevent the wheelchair from driving under certain conditions. Speed reduction circuits limit the wheelchair’s maximum speed under certain conditions. Limit switch circuits limit the wheelchair’s functions under certain circumstances. Overload protec- tion circuits shut the wheelchair off in case of an overload.
  • Page 22 Authorized Permobil service center or Permobil for more information. It’s also of greatest importance that Permobil be informed if the wheelchair and its accessories have been subjected to transport damages, damages during driving or damages due to another cause as soon as possible after the event.
  • Page 23: Safety Instructions

    The limit values for Electromagnetic Compatibility (EMC) with respect to power wheelchairs is set in the harmonized standards for the EU in the Medical Devices Directive, No. 93/42/EEC. Permobil's electronic wheelchair’s comply with these limit values. Also see Important Information about Electromagnetic Interference (EMI) on page 81-82.
  • Page 24: Design And Function

    Design and Function Design and function General The Permobil C350 is an power wheelchair for outdoor and indoor driving intend- ed for persons with functional impairments. The wheelchair consists of a chassis and a seat. The chassis contains the wheelchair's electronics, power supply and drive functions. The seat consists of...
  • Page 25: Driving - Shock Absorbers

    Owner´s Manual Permobil C350 Design and Function Driving The Permobil C350 is equipped with a drive package for each drive wheel. The drive package consists of an electric motor with a drive gear and magnetic wheel lock. Drive gear Electric motor Wheel lock Shock absorber The wheelchair is equipped with four shock absorbers.
  • Page 26: Wheels

    Owner´s Manual Permobil C350 Design and Function Wheels The wheelchair's rear wheels, the drive wheels, are available with pneumatic or Flat-Free (Foam Filled) tires. The front wheels, the caster wheels, have solid polyurethane tires. Lights and reflectors The wheelchair is equipped with reflectors on the front, rear and sides.
  • Page 27: Batteries - Main Fuse - Charger Socket

    Rear battery. Circuit Breaker The C350 is equipped with an automatic Circuit Breaker, which can be reset after having been triggered. It also functions as a battery isolator and is controlled (ON/OFF) via the lever located inside the hole at the left of the rear battery cover.
  • Page 28: Seat

    Seat lift Permobil C350 can be fitted with an electrically controlled seat lift that allows the seat to be raised steplessly up to 10 inches in order to adjust its height to tables, benches, etc.
  • Page 29: Leg Rest

    Owner´s Manual Permobil C350 Design and Function Leg rest WARNING NOTE! The following applies only if your wheelchair is equipped with separate foot plates. With the wheelchair kept still and having the leg supports driven towards it’s innermost position, the wheelchair’s front wheels must always be kept in a 90 degrees straight position, (A), pointed forward...
  • Page 30: Vr2 Control Panel - Design And Function

    Owner´s Manual Permobil C350 Design and Function (VR2) VR2 Control Panel The VR2 Control Panel consists of a joystick, function buttons and indicator lights. VR2 control panel overview Function Button Joystick Indicator Light The number of function buttons/indicator lights depends on the configuration of the wheelchair, for example, with or without lights and seatfunctions.
  • Page 31 Owner´s Manual Permobil C350 Design and Function (VR2) VR2 Control Panel Charger/Programming Socket This socket should only be used for charging the wheelchair. A VR2 compatible Hand-held or PC Programmer can be connected to this socket, in order to make changes to the wheelchair's driving characteristics.
  • Page 32 Owner´s Manual Permobil C350 Design and Function (VR2) VR2 Control Panel Function Buttons On the control panel there are a total of 10 Function Buttons. The number of function buttons depends on the wheelchairs configuration. On/Off Horn Button Lights Button & LED*) Hazard Button &...
  • Page 33 Owner´s Manual Permobil C350 Design and Function (VR2) VR2 Control Panel Power Switch, On/Off Button to power up and power down the wheelchair. This button must be pressed for the chair to operate. WARNING Do not use the Power Switch Button to stop the wheelchair unless there is an emergency.
  • Page 34 Owner´s Manual Permobil C350 Design and Function (VR2) VR2 Control Panel Battery Charge Indicator The battery charge indicator lets you know approximately how much charge is left in your batteries(from left to right): Red+Yellow+Green = Fully charged Red+Yellow = Half charged...
  • Page 35 Owner´s Manual Permobil C350 Design and Function (VR2) VR2 Control Panel Speed display Speed Indicates the adjusted speed at which the wheelchair is set. 1 - 2 lamps = Low speed 3 - 4 lamps = Medium speed 5 lamps = Maximum speed...
  • Page 36 Owner´s Manual Permobil C350 Design and Function (VR2) VR2 Control Panel Locking/Unlocking the Wheelchair The wheelchair can be locked to prevent unauthorized use. Locking: • Make sure the wheelchair is turned on. Press and hold the start up button for approximately 1 sec.
  • Page 37 Owner´s Manual Permobil C350 Design and Function (VR2) VR2 Control Panel Joystick The joystick is used to regulate the speed of the wheelchair forward or back- ward, to turn, and to brake. The speed is regulated proportionally by moving the joystick forward or back- ward.
  • Page 38: Rnet Control Panel - Design And Function

    Owner´s Manual Permobil C350 Design and Function (R-net) R-Net Control Panel General The Control Panel consists of a joystick, function buttons and a display. At the front of the panel is the Charger Socket. Two Jack Sockets are located on the bottom of the panel.
  • Page 39 Owner´s Manual Permobil C350 Design and Function (R-net) R-Net Control Panel Charger Socket This socket should only be used for charging or locking the wheelchair. Do not connect any type of programming cable into this socket This socket should not be used as a power supply for any other electrical device.
  • Page 40: Function Buttons

    Owner´s Manual Permobil C350 Design and Function (R-net) R-Net Control Panel Function Buttons On the control panel there are a total of 10 Function Buttons. Horn Button On/Off Speedbuttons, PROFILE MODE Decrease/Increase Profile Button Mode Lights Button & LED*) Hazard Button & LED*) Right Indicator Button &...
  • Page 41 Owner´s Manual Permobil C350 Design and Function (R-net) R-Net Control Panel Mode Button The Mode button allows the user to navigate through the available operating Modes for the control system. The available modes are dependant on program- ming and the range of auxiliary output devices connected to the control system.
  • Page 42: Jack Sockets

    Owner´s Manual Permobil C350 Design and Function (R-net) Jack Sockets External On/Off Switch Jack This allows the user to turn the control system on and off using an external ability switch, such as a buddy button. External Profile/Mode Switch Jack (This jack's function varies depending on the programming.)
  • Page 43 Owner´s Manual Permobil C350 Design and Function (R-net) R-Net Control Panel Display The status of the control system is shown in the display. The control system is on when the display is backlit. Screen Symbols The Drive screen for the R-net has common components, which will always appear, and components which will only appear under certain conditions.
  • Page 44 Owner´s Manual Permobil C350 Design and Function (R-net) R-Net Control Panel Speed Indicator This displays the current speed setting. The speed setting is adjusted using the Speed Buttons. Current Profile The Profile Number describes wich Profile the con- trol system is currently operating in. The Profile Text is the name or description of the Profile the control system is currently operating in.
  • Page 45 Owner´s Manual Permobil C350 Design and Function (R-net) R-Net Control Panel Fault The control system can detect a wide variety of errors. When the system has detected an error that is not severe enough to cause the system to trip, then this symbol will be displayed.
  • Page 46 Owner´s Manual Permobil C350 Design and Function (R-net) R-Net Control Panel Locking the Control System The Control System can be locked in one of two ways. Either using a button sequence on the keypad or with a physical Key. How the Control system is locked depends on how the system is programmed.
  • Page 47 Owner´s Manual Permobil C350 Design and Function (R-net) R-Net Control Panel Key Locking To lock the wheelchair with a key lock: • Insert and remove a PGDT supplied key into the Charger Socket on the Joystick Module. • The wheelchair is now locked.
  • Page 48: Handling

    Handling General The Permobil C350 is designed for indoor and outdoor use. When driving indoors, you must observe care when driving in, for example, narrow passageways, when passing through doors and entries, as well as, when using elevators, ramps, etc.
  • Page 49: Joystick Error - Vr2

    Owner´s Manual Permobil C350 Handling Joystick Error - VR2 Control System If the joystick is pushed before or just after the control system is turned on, the battery indicator will ripple up and down and the wheelchair will not be allowed to move.
  • Page 50: Joystick Error - R-Net

    If the wheelchair still can´t be driven after restarting and a diagnostic screen is daplayed, as in the figure below, then the R-Net has detected a problem some- where in the wheelchair´s electrical system. Contact an Authorized Permobil service center.
  • Page 51: Driving Technique

    Always bear in mind that a high speed and extended braking distance entail an increased risk of accidents. We recommend the use of a positioning belt when driving the Permobil C350. In the event of the wheelchair moving in an unexpected way, RELEASE THE JOYSTICK! This action should stop the wheelchair under any circumstances.
  • Page 52: Seat Functions

    Owner´s Manual Permobil C350 Handling Seat functions - R-net electronics (Not applicable to all seat models) On some seats the electrical functions can be controlled with the help of the control panel joystick. Some models are equipped with three memory locations.
  • Page 53 Owner´s Manual Permobil C350 Handling Seat functions - R-net electronics (Not applicable to all seat models) Return to drive mode Press the “Mode” button one or more times until a standard display image with speed indicator appears in the con- trol panel display - see illustration.
  • Page 54 Owner´s Manual Permobil C350 Handling Seat functions - R-net electronics (Not applicable to all seat models) The control system on some seats has three memory locations for seat pos- itions. Each memory location can store the position of the seat’s adjustment device.
  • Page 55 Owner´s Manual Permobil C350 Handling Seat functions - R-net electronics (Not applicable to all seat models) Saving position to memory 1. Set the seat’s electrical functions to the desired mode. 2. If not activated, activate the seat/ memory function by pressing the “Mode”...
  • Page 56: Driving Rules

    Owner´s Manual Permobil C350 Handling Driving Rules Support Wheels Your wheelchair is equipped with support wheels mounted at the back to mini- mize the risk of the wheelchair tipping over backward when passing obstacles and the like. The support wheels MUST always be mounted when the wheel- chair is being driven.
  • Page 57 Owner´s Manual Permobil C350 Handling Driving Rules Driving over Obstacles Do not drive the wheelchair over obstacles of a height greater than 3 inches. Driving over tall edges increases the risk of tipping over as well as the risk of damage to the wheelchair.
  • Page 58: Safe Slope

    Owner´s Manual Permobil C350 Handling Driving downhill You should always drive downhill at low speed and with great caution. Avoid braking suddenly and sudden evasive maneuvers and never drive so fast that you are unable to control the wheelchair safely without risks.
  • Page 59 Owner´s Manual Permobil C350 Handling Driving uphill You should always drive uphill with great caution. Avoid sudden evasive maneuvers and never drive so fast that you are unable to control the wheelchair safely without risks. You should be extremely careful when driving uphill on an uneven surface (for example grass, gravel, sand, ice and snow).
  • Page 60 Owner´s Manual Permobil C350 Handling Driving on Sideways Slopes Driving on a sideways slope must always be performed with great care. Avoid abrupt avoidance maneuvers and never maintain a speed higher than that at which you can maneuver the wheelchair in a safe and secure manner.
  • Page 61: Manual Handling Of The Magnetic Wheel Locks

    Always reset the wheel lock release after manually moving the wheelchair. NOTE When the wheel locks are released, the chair will not drive. If it does, contact an Authorized Permobil service center as soon as possible. Engage the wheel locks.
  • Page 62: Battery Charging

    Owner´s Manual Permobil C350 Handling Battery Charging The amount of charge in your batteries depends on a number of factors, includ- ing the way you use your wheelchair, the temperature of the batteries, their age and the way they are made. These factors will affect the distance you can trav- el in your wheelchair between charging the batteries.
  • Page 63 Ensure that the charger plug is pushed fully into position before turning on the battery charger. You will not be able to drive the wheelchair when the charger is connected. If the wheelchair does drive with the charger plugged in, contact an Authorized Permobil service center as soon as possible. WARNING Only use the battery charger that has been supplied with your wheelchair or recommended by Permobil.
  • Page 64: Transport

    Never sit in your wheelchair while in a moving vehicle. In an accident or sudden stop you may be thrown from the chair and seriously injured or killed. Permobil positioning belts are designed to position the user only and will not protect you in an acci- dent. You may even receive further injury from the belts.
  • Page 65 Owner´s Manual Permobil C350 Transport WARNING If the wheelchair has to be transported with the user in the chair into the vehicle through a ramp, the wheelchair shall be secured against tipping backwards by a person behind. Wheelchair users should transfer to the vehicle seat and use the vehicle-installed restraint system whenever it is feasible.
  • Page 66: General Advice For Air Transport

    Owner´s Manual Permobil C350 Transport General Advice for Air transport Please refer to the Air Carrier Access Act at 49 USC § 41705 and accompanying regulations at 14 CFR Part 382 for specific guidelines and regulations pertaining to transporting wheelchairs on aircraft in the United States.
  • Page 67 Owner´s Manual Permobil C350 Transport General Advice for Air transport 3. Preventing Damages The electronic components, as well as other critical parts, in your wheelchair are highly sophisticated and fragile and care must be taken to protect them. When transporting your wheelchair by air, we recommend that you cover the control panel with soft, shock-absorbing material (foamed plastic or similar) and fold it in towards the center of the seat.
  • Page 68: Maintenance And Repairs

    Owner´s Manual Permobil C350 Maintenance and Repairs Maintenance and Repairs To ensure that your wheelchair works well, you must inspect, maintain, and obtain routine service on it regularly. Every wheelchair is subject to wear and tear between the moving parts and also due to the strains and stresses of typical use.
  • Page 69: General Batteries/Storage

    Owner´s Manual Permobil C350 Maintenance and Repairs General Batteries/Storage • Note that a battery drains on its own and a discharged battery can freeze and burst when it is cold. If the wheelchair must be stored without being used for a long period of time, the batteries should always be charged up once per month so that they do not incur any damage.
  • Page 70: Finishes Care And Maintenance

    Owner´s Manual Permobil C350 Maintenance and Repairs Maintenance and Repairs With regular care and maintenance, your Permobil will provide years of superior performance and satisfaction. To maintain the finish quality of your wheelchair, please follow the cleaning procedures provided below.
  • Page 71 Owner´s Manual Permobil C350 Maintenance and Repairs Maintenance and Repairs Wheel Lock Release Check regularly, approximately once per month, the functionality of the wheel lock release. It must not be possible to drive the wheelchair when the wheel locks are disengaged.
  • Page 72 Owner´s Manual Permobil C350 Maintenance and Repairs Maintenance and Repairs Changing rear tire inner tube NOTE Applies only if your wheelchair is equipped with air-filled drive tires. 1. Put the wheelchair up on blocks so that the wheel is free and then let the air out of it.
  • Page 73: Tire Pressure

    Owner´s Manual Permobil C350 Maintenance and Repairs Maintenance and Repairs Tire pressure Check at regular intervals that the wheelchair's tires have the prescribed tire pres- sure. An incorrect tire pressure can cause deterioration in stability and manuever- ability, plus extremely low air pressure can give rise to abnormal wear as well as shorter driving distances.
  • Page 74: Changing The Batteries

    Owner´s Manual Permobil C350 Maintenance and Repairs Changing the batteries Front battery 1. Place the wheelchair on a level sur- face. 2. Run/fold out the leg support and raise the seat lift. 3. Turn off the main power switch on the control panel.
  • Page 75 Owner´s Manual Permobil C350 Maintenance and Repairs Changing the batteries Front battery 6. Loosen the battery locks by pulling them straight forward, see figure. 7. Loosen the battery terminals, see figure. below. Also see the sticker on the inside of the chassis front cover.
  • Page 76 Owner´s Manual Permobil C350 Maintenance and Repairs Changing the batteries Rear battery På 1. Place the wheelchair on a level surface. 2. Run/fold out the leg support and raise the seat lift. 3. Turn off the main power switch on the control panel.
  • Page 77 Owner´s Manual Permobil C350 Maintenance and Repairs Changing the batteries Rear battery 8. Loosen the two screws and lift the chassis rear plate, with the electro- nics and main fuse, turn the plate upside down and sideways without removing the security wire, see fig.
  • Page 78: Resetting The Circuit Breaker

    WARNING A triggered automatic Circuit Breaker can indicate larger electrical faults. The cause should be checked carefully before the Circuit Breaker is reset. Always contact an authorized Permobil Service Center or Permobil when in doubt. The circuit breaker also serves as a battery isolator, but is normally referred to as a circuit breaker.
  • Page 79: Accessories

    Owner´s Manual Permobil C350 Accessories Accessories We are constantly developing accessories for our wheelchairs. Contact your nearest Permobil retailer for more information about the accessories available for your wheelchair.
  • Page 80: Technical Specifications

    Owner´s Manual Permobil C350 Technical Specifications Technical Specifications The specifications given in the following pages are only applicable to the Permobil C350 chassis with Corpus Seat. For size and weight information about each seat, see the Owner’s Manual accompanying the seat. Length 42"...
  • Page 81 Owner´s Manual Permobil C350 Technical Specifications DATA General Name ................Permobil C350 Size and weight Length................42" Width................25" Height ................44" Smallest Transport Size, lxwxh ........35.5x25x31" Weight incl. Batteries and Corpus Seat ......313 lbs Max. Battery Size ............10.2x6.6x7"...
  • Page 82: Troubleshooting Guide

    The remedying of errors that are indicated via the control panel display must be performed by a qualified service technician authorized by Permobil to perform such service on Permobil products. Permobil Inc. is not responsible for personal injuries or damage resulting from inappropriate or wrong performed repairs.
  • Page 83 Owner´s Manual Permobil C350 Troubleshooting Guide ERROR CODE POSSIBLE CAUSE - SOLUTION 1 LED - Low battery voltage Check the battery and the connections between the battery and the control unit. 2 LED - Open circuit, left drive motor Check the connection to the right drive motor.
  • Page 84: Diagnostic Screens

    The remedying of errors that are indicated via the control panel display must be performed by a qualified service technician authorized by Permobil to perform such service on Permobil products. Permobil Inc. is not responsible for personal injuries or damage resulting from inappropriate or wrong performed repairs.
  • Page 85 Any replacement work carried out without Permobils permission will invalidate the control system’s warranty. Permobil accept no liability for losses of any kind arising from unauthorized opening, adjust- ments or modifications to a any component of the R-net control system.
  • Page 86 Note that this guide does not describe all the possible events that can arise, and you should always get in touch with your service contact or Permobil when you are unsure...
  • Page 87: Important Information About Electromagnetic Interference (Emi)

    Owner´s Manual Permobil C350 Electromagnetic Interference WARNING It is very important that you read this information regarding the possible effects of Electromagnetic Interference on your powered wheelchair. Electromagnetic Interference (EMI) From Radio Wave Sources Powered wheelchairs and motorized scooters (in this text, both will be referred...
  • Page 88 Owner´s Manual Permobil C350 Electromagnetic Interference NOTE! Other types of hand-held devices, such as cordless phones, laptop com- puters, AM/FM radios, TV sets, CD players, and casette players, and small appli- ances, such as electric shavers and hair dryers, so far we know, are not likely to cause EMI problems to your powered wheelchair.
  • Page 92 Permobil C350 Permobil C350 Order no: 205218-US-0...

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