Night Switching - Ericsson Dialog 4224 Operator User Manual

Glossary
Mailbox
The Mailbox system controls the messages
that are left for or sent by you when you are
absent. See section "Messages" on page 64.
Message
A message can be sent to any extension. This
is useful when you receive the busy tone or get
no answer. There are three kinds of message:
1.Call Me message.
2. Text message (only to a display phone).
3. Voice message.
See section "Messages" on page 64.
Metering
Outgoing external calls can be metered on
individual call meters or specified Account
Numbers. See section
page 47.
Monitoring
Allows the operator to monitor a call while
handling new calls. There is only one listening
connection from the operator to the monitored
call. The monitoring key can be used in the
same way as a Loop key. See section
Calls" on page 37.
Music on hold
If a music source is connected to the system,
all external callers that are on hold will hear
music.
Mute
To switch the microphone temporarily off. See
section "During Calls" on page 37.

Night Switching

Used for directing all incoming calls to one
extension (answering position), for example
when the office is closed. See section
"Attendance" on page 19.
Notification
Allows the operator to notify a busy extension
of a new call. The operator will be recalled
when the extension becomes free. See section
"Outgoing Calls" on page 23.
126
"Call Metering" on
"During
Off duty
A key on the operator console. When Off duty
is activated all external calls to the operator
queue will be routed to an alternative
answering position. The operator can still use
the console as a normal phone when off duty
and can be called by its individual extension
number. If a call is left unanswered for
30 seconds (this time can be changed) the
console is marked unattended automatically.
The lamp lights and flashes briefly.
Password
A four-digit code needed to e.g. block your
extension and retrieve messages from the
Mailbox system. You can set your own
Password. See section "Security" on page 75.
PBX
Private Branch Exchange. Your telephone
switching system (e.g. BusinessPhone 250).
Place a call
Connecting a call to the requested extension.
Pre-defined text
Pre-programmed Absence Information. See
section "Messages" on page 64.
Put on hold
A call that cannot be placed for the moment,
e.g. requested extension is busy, can be put on
hold and, after recall, be placed later.
Queue
Calls to the operator are queued. New calls are
placed in a common queue for all operators.
Recalls are placed in the operator's individual
call queue.
Recall
The operator is recalled after 30 seconds (this
time can be changed) when a call has been
camped on or placed with a non-replying
extension.
BusinessPhone – Dialog 4224 Operator / Dialog 3214