Original Feeds Incorrectly In Scanner - Epson DS-560 User Manual

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• OS X: Open the Applications folder, click Epson Software, and click EPSON Scan Settings.

Make sure the correct Connection setting is selected, then click the Test button.

• Make sure you do not have multiple versions of Epson Scan installed. If you do, uninstall both versions

and install one version.

• If you upgraded your operating system but did not reinstall Epson Scan, try reinstalling it.

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Related concepts

When to Uninstall Your Scanner Software

Related references

Windows System Requirements

Mac System Requirements

Original Feeds Incorrectly in Scanner

If you have problems feeding originals in your scanner, try these solutions:

• If multiple pages feed at once, try the following:

• Make sure the paper separation lever is in the lower position.

• Remove the originals, fan the edges to separate the sheets, if necessary, and reload them.

• Load only originals that meets the specifications for your scanner.

• Clean inside the scanner and replace the roller assembly kit, if necessary.

• If you see a double feed error in the Epson Scan window or the Document Capture Pro window

(Windows only), start Epson Scan, select Configuration, select the Detect Double Feed setting, and

select Standard as the Paper Thickness setting. If the error persists, deselect the Detect Double

Feed setting.

Note: For OS X, only Epson Scan displays double feed errors. Document Capture for OS X does not

include this setting.

Parent topic:

Related tasks

Cleaning Inside Your Scanner

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