Scanning Software Does Not Operate Correctly; Cannot Start Epson Scan - Epson DS-560 User Manual

Scanning Software Does Not Operate Correctly

If your scanning software does not operate correctly, try these solutions:
• Make sure your computer has adequate memory and meets the system requirements for your
operating system.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart your scanning software.
• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
• If you are scanning from a Mac, make sure no other Epson scanner drivers are installed. If other
drivers are installed, uninstall them, then reinstall this scanner's software.
Parent topic:
Related concepts
When to Uninstall Your Scanner Software
Related references
Windows System Requirements
Mac System Requirements

Cannot Start Epson Scan

If you cannot start Epson Scan, try these solutions:
• Make sure your scanner is turned on and any interface cables are securely connected at both ends.
• Make sure Epson Scan is selected in your scanning program.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart Epson Scan.
• If you connected the scanner using a USB cable, make sure it is connected directly to your computer
or through only one USB hub.
• Check the connection setting and test the connection using Epson Scan Settings:
• Windows 8.x: Navigate to the Apps screen and select EPSON Scan Settings. Make sure the
correct Connection setting is selected, then click the Test button.
• Windows (other versions): Click
Scan > EPSON Scan Settings. Make sure the correct Connection setting is selected, then click
the Test button.
Solving Scanning Problems
or Start > All Programs or Programs > EPSON > EPSON
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