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Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately. We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to DocsFeedback@yealink.com.
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Yealink SIP-T22P/SIP-T22 firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
Yealink SIP-T22P/SIP-T22 IP phone, and your network is correctly configured. Also be sure to read the Packaging Contents and Regulatory Notices sections in this guide before you set up and use the Yealink SIP-T22P/SIP-T22 IP phone.
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User Guide for the SIP-T22P/SIP-T22 IP Phone Sign-in on page Phone Lock on page The following section is new for this edition: Branch Office Resiliency on page Major updates have occurred to the following sections: Documentations on page ...
Table of Contents About This Guide ..............v In This Guide ............................v Summary of Changes ..........................v Changes for Release 7, Guide Version 7.3 ..................v Changes for Release 6, Guide Version 6.35 ..................vi Table of Contents ..............vii Overview ..................
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Branch Office Resiliency ........................59 Better Together over Ethernet ..........61 Getting Started with Better Together over Ethernet ................61 Installing the Yealink Better Together over Ethernet Connector ............61 Enabling Better Together over Ethernet ..................... 68 Using Better Together over Ethernet ....................72 Troubleshooting ..............
Table of Contents Service Agreements ..........................83 Limitations of Liability ......................... 83 Safety Instructions ..........................83 Appendix A - Time Zones ............85 Index ..................87...
Icon Instructions User Interfaces Documentations If you require additional information or assistance with your new phone, contact your system administrator. The main hardware components of the SIP-T22P/SIP-T22 IP phone are the LCD screen and the keypad.
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User Guide for the SIP-T22P/SIP-T22 IP Phone Hardware component instructions of the SIP-T22P/SIP-T22 IP phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Call information—caller ID, call duration ① LCD Screen •...
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Overview Icons appearing on the phone LCD screen are described in the following table: Icon Description Network is unavailable Sign in failed Signing in Hands-free speakerphone mode Handset mode Headset mode Multi-lingual lowercase letters input mode Multi-lingual uppercase letters input mode Numeric input mode Voice Mail Call Hold...
Description Be Right Back/Off Work/Appear Away Off Line Unknown There are two ways to customize configurations of your SIP-T22P/SIP-T22 IP phone: The user interface on the IP phone The user interface in a web browser on your PC ...
Overview The following table shows documentations available for the SIP-T22P/SIP-T22 IP phone. Name Contents Where found Language Basic setup and call In the package/ Quick Start Guide features of the English/Chinese On the website phone Phone/Web user interface settings Basic call features...
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User Guide for the SIP-T22P/SIP-T22 IP Phone...
Basic Network Settings Idle Screen If you require additional information or assistance with your new phone, contact your system administrator. The following components are included in your SIP-T22P/SIP-T22 IP phone package: SIP-T22P/SIP-T22 IP Phone Phone Stand ...
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Quick Start Guide Check the list before installation. If you find anything missing, contact your system administrator. The following item is optional accessory for your SIP-T22P/SIP-T22 IP phone. You need to purchase it separately if required. Power Adapter ...
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Getting Started If your phone is already installed, proceed to Phone Initialization on page 11. This section introduces how to install the phone: Attach the stand Connect the handset and optional headset Connect the network and power Attach the Stand: a) Desk Mount Method: b) Wall Mount Method:...
Internet port in your network or the switch/hub device port. Power over Ethernet With the included or a regular Ethernet cable, the SIP-T22P IP phone can be powered from a PoE-compliant switch or hub. To connect the PoE for the SIP-T22P IP phone: Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub.
Getting Started After your phone is powered on, the system boots up and performs the following steps: Automatic Phone Initialization The phone finishes the initialization by loading the saved configuration. The LCD screen displays “Initializing Please wait…” during the initialization. DHCP (Dynamic Host Configuration Protocol) The phone attempts to contact a DHCP server in your network to obtain valid IPv4 network settings (e.g., IP address, subnet mask, default gateway address and DNS...
User Guide for the SIP-T22P/SIP-T22 IP Phone If the User Credentials sign-in screen appears, do the following: Enter your Lync user’s sign-in name (e.g., 2216@yealinkuc.com) in the Sign in address field. Enter your Lync user name (e.g., 2216@yealinkuc.com) in the User Name field.
Getting Started Press the Sign In soft key when the phone is idle. Press to select the desired sign-in method. Refer to the sign-in and steps introduced above to sign in to Lync server with a new user. You can view the phone status via phone user interface or web user interface. Available information of phone status includes: Network status (e.g., IPv4 status, IP mode, MAC address, LAN type, LAN IP and LAN ...
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User Guide for the SIP-T22P/SIP-T22 IP Phone The phone status is displayed on the first page of the web user interface. If your phone cannot contact a DHCP server for any reason, you need to configure network settings manually. The IP phone supports three IP modes: IPv4, IPv6 and IPv4&IPv6.
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Getting Started Enter the desired values in the IP Address, Subnet Mask and Default Gateway fields respectively. Press the Save soft key to accept the change or the Back soft key to cancel. To configure a static IPv6 address via phone user interface: Press Menu->Settings->Advanced Setting (default password: admin) ->Network->WAN Port.
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User Guide for the SIP-T22P/SIP-T22 IP Phone Press the Save soft key to accept the change or the Back soft key to cancel. If you are using an xDSL modem, you can connect the phone to the Internet via PPPoE mode.
Customizing Your Phone You can customize your SIP-T22P/SIP-T22 IP phone by personally configuring certain settings, for example, backlight, time & date and ring tones. This chapter provides basic operating instructions for customizing your phone. Topics include: General Settings Audio Settings ...
User Guide for the SIP-T22P/SIP-T22 IP Phone Press , or the Switch soft key to select the desired time from the Backlight Time field. Press the Save soft key to accept the change or the Back soft key to cancel.
Customizing Your Phone Select the desired language from the pull-down list of Language. Click Confirm to accept the change. Text displayed on the web user interface will change to the selected language. The time and date are displayed on the LCD screen when the phone is idle. You can configure the phone to obtain the time and date from the SNTP server automatically, or configure the time and date manually.
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User Guide for the SIP-T22P/SIP-T22 IP Phone To configure the time and date manually via phone user interface: Press Menu->Settings->Basic Setting->Time & Date->Manual Setting. Enter the specific Date and Time. Press the Save soft key to accept the change. The time and date displayed on the LCD screen will change accordingly.
Customizing Your Phone Date Format Example(2014-4-26) WWW DD MMM Sat 24 Apr Time and date is configurable via web user interface at the path Settings->Time & Date. The Advanced Setting option is only accessible to the administrator. The default administrator password is “admin”. For security reasons, you should change the default administrator password as soon as possible.
User Guide for the SIP-T22P/SIP-T22 IP Phone Press , or the Switch soft key to select # or * from the “*”or “#”as send field, or select Disable to disable this feature. Press the Save soft key to accept the change or the Back soft key to cancel.
Customizing Your Phone If you enable phone lock feature, available features are limited. When the locked phone is placing a call: Pick up the handset or press the Speakerphone key or press any numeric key or press the line key to enter the dialing screen, enter the phone number, and then press the Call soft key to place a call.
User Guide for the SIP-T22P/SIP-T22 IP Phone To unlock the phone via phone user interface: Press the Unlock soft key or any locked key, the LCD screen will prompt you to enter unlock pin. Enter the PIN in the PIN field.
Customizing Your Phone To adjust the volume when the phone is during a call: Press to adjust the volume of the currently engaged audio device (handset, speakerphone or headset). Ring tones are used to indicate incoming calls and distinguish your phone from your neighbor’s.
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User Guide for the SIP-T22P/SIP-T22 IP Phone Click Confirm to accept the change. To upload a custom ring tone for your phone via web user interface: Click on Settings->Preference. Click Browse to locate a ring tone file (the file format must be .wav) from your local system.
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Customizing Your Phone Press to select the desired contact group. Press the Enter soft key. Press to highlight the desired contact. Each contact is displayed with a presence icon. Press the Detail soft key to view more information about the contact. Press to scroll through the information.
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Searching for Contacts on page 27. The SIP-T22P/SIP-T22 IP phone maintains call history lists of Missed Calls, Received Calls, Dialed Calls and Forwarded. Call history lists support up to 100 entries. You can view the call history, place a call, or delete an entry from the call history list.
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Customizing Your Phone Press to select the desired entry. Press the Detail soft key. The detailed information of the entry appears on the LCD screen. To dial a call from the call history list: Press the History soft key. Press to switch between All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls lists.
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User Guide for the SIP-T22P/SIP-T22 IP Phone Icon Status Description The contact is available but don’t want to be Do not disturb disturbed. The contact is engaged in another activity and Be right back will return shortly. The contact is not working and not available to Off work contact.
Customizing Your Phone Press to highlight Reset Status. Press the OK soft key to accept the change or the Back soft key to cancel. Your presence status is reset to “Available”. E911 is short for Enhanced 911, a location technology that will enable emergency services to locate the position of the caller.
User Guide for the SIP-T22P/SIP-T22 IP Phone When the location is not set, after the user logins to the phone, the LCD screen will not prompt the location notification. When E911 Location Tip feature is enabled, the location notification displayed on the phone depends on the configuration in Lync server.
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Customizing Your Phone The phone will display the disclaimer. You can press the Back soft key to return to the idle screen or press the Add soft key to enter the Location Edit screen. Press the Edit soft key. The phone will enter the Location Edit screen. You can add location information to the phone via the Lync client, web user interface and phone user interface.
Emergency numbers can be configured on Lync server only. Contact your system administrator for more information. You can enable live dialpad on the SIP-T22P/SIP-T22 IP phone, which enables the IP phone to automatically dial out the entered phone numbers without pressing any other...
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Customizing Your Phone key. You can also configure a delay, where the phone will dial out the entered phone number automatically after the specified period of time. To enable live dialpad via web user interface: Click on Settings->Preference. Select Enabled from the pull-down list of Live Dialpad. Enter the desired delay time in the Inter Digit Time (1~14s) field.
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User Guide for the SIP-T22P/SIP-T22 IP Phone...
Basic Call Features The SIP-T22P/SIP-T22 IP phone is designed to be easily used like a regular phone. You can place calls, answer calls, transfer a call to someone else, or conduct a conference call. This chapter provides operating instructions for the SIP-T22P/SIP-T22 IP phone. Topics...
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User Guide for the SIP-T22P/SIP-T22 IP Phone During a call, you can alternate between Speakerphone, Headset, and Handset modes by pressing the Speakerphone key, the Headset key, or picking up the handset. The call duration and the talking mode are visible on the LCD screen. In the figure below, the call to Hedy has lasted 5 seconds.
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Basic Call Features To place multiple calls: You can have more than one call on your SIP-T22P/SIP-T22 IP phone. To place a new call during an active call, do the following: Press the New Call soft key. The active call is placed on hold.
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User Guide for the SIP-T22P/SIP-T22 IP Phone (the line key LED flashes green). To answer a call using the headset: Do one of the following: Press With the headset mode activated, press the Answer soft key. With the headset mode activated, press the line key (the line key LED flashes green).
Basic Call Features Press to select the desired entry from the placed call list. Press or the Call soft key. You can use auto answer to automatically answer an incoming call. To enable auto answer via web user interface: Click on Account->Basic. Select Enabled from the pull-down list of Auto Answer.
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User Guide for the SIP-T22P/SIP-T22 IP Phone Press , or the Switch soft key to select Enable from the Call Waiting field. Press , or the Switch soft key to select Enable from the Play Tone field. Press the Save soft key to accept the change or the Back soft key to cancel.
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Basic Call Features The LCD screen indicates that the call is muted. To un-mute a call: Press again to un-mute the call. You can place an active call on hold. Only one active call can be in progress at any time. Other calls can be made and received while placing the original call on hold.
You can also forward incoming calls manually while your phone is ringing, refer to the dynamic forwarding. SIP-T22P&T22IP Phone supports the following static forward ways: Forward to Voice Mail: Incoming calls are forwarded to voice mailbox.
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Basic Call Features Press the OK soft key to accept the change. icon and the prompting message “Call Forwarding On” appear on the idle screen. If you select Simultaneously Call, and then press the OK soft key: Enter the desired number in the Simultaneously Ring field. You can also press the Contact soft key to enter the contact list, and then select the desired contact.
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User Guide for the SIP-T22P/SIP-T22 IP Phone Lync client supports the following static forward ways: Forward my calls to: Voice Mail: incoming calls are forwarded to voice mailbox. New Number or Contact: incoming calls are forwarded to the preset number ...
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Basic Call Features Select the desired forwarding type from the pull down-list of Forward my calls to. Depending on your selection: If you select Voice Mail: Incoming calls are forwarded directly to the voice mailbox. The LCD screen is shown as below:...
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User Guide for the SIP-T22P/SIP-T22 IP Phone If you select New Number or Contact: Select the contact or enter the phone number you want to forward calls to. After configuration, incoming calls are forwarded to the preset number or contact. The LCD screen is shown as below:...
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Basic Call Features If you select My Delegates: Add the delegates you want to forward calls to when you receive an incoming call. The phone of the delegates will ring after the time specified by you. The LCD screen is shown as below: To configure Simultaneously ring: In Lync client, click and then click Call Forwarding Settings.
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User Guide for the SIP-T22P/SIP-T22 IP Phone Select the desired forwarding type from the pull down-list of Simultaneously ring. Depending on your selection: 1) If you select New Number: Enter the phone number in the pop-up window, and then click OK to accept the change.
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Basic Call Features Add the delegates you want to ring simultaneously when you receive an incoming call. The phone of the delegates will ring after the time specified by you. 3) If you select My Team-Call Group: Add the contacts in the Team-Call Group. All members in the group will ring simultaneously when you receive an incoming call.
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User Guide for the SIP-T22P/SIP-T22 IP Phone When simultaneously ring feature is enabled, the LCD screen is shown as below: If one member answers the call, other phones will stop ring. To forward an incoming call dynamically: Press the Forward soft key when the phone is ringing.
If no members are available, the call is held in a queue until a member is available. For example, a response group named “yealink” is configured in advance. User A is an available member in the group. When a user named ”Hedy” calls the response group...
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User Guide for the SIP-T22P/SIP-T22 IP Phone But the executive does not want to miss important calls denied by his DND status, or does not want the secretary to answer some important or confidential calls for him, he can configure a private line and pass the private number to some individuals. When receiving a private call, only executive’s phone rings even though a secretary has been...
Basic Call Features Then the call is connected to the number to which you are transferring. To perform an attended transfer: Press or the Transfer soft key during a call. Enter the number or press the Contact soft key to select the desired contact from the contact list you want to transfer the call to.
User Guide for the SIP-T22P/SIP-T22 IP Phone Press the Conf soft key to join all parties in the conference. During the conference call, you can do one of the following: Press the Hold soft key to place the conference call on hold.
Basic Call Features To retrieve the parked call on phone A: After things are processed, user on phone A presses the Retrieve soft key to retrieve the parked call directly. To retrieve the parked call on phone C: User walks to an available conference room where the phone is designated as phone C. The user uses phone C to dial the call park retrieve code(appearing on phone A) to retrieve the parked call.
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User Guide for the SIP-T22P/SIP-T22 IP Phone Connect soft key. Follow the voice prompt to retrieve your voice mails. You can view the amount of voice mails that includes new or old voice mails by pressing the View soft key or via phone user interface.
Basic Call Features Click Confirm to accept the change. Branch office resiliency is critical for multi-site deployments of Microsoft Lync where the control servers are located at a central site or data center. It allows branch site users to continue to have Enterprise Voice service and voice mail (if voice mail rerouting settings are configured) when the branch site loses the connection to the central site.
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User Guide for the SIP-T22P/SIP-T22 IP Phone...
Lync client for third party call control. You can place, answer, and hold audio calls from your SIP-T22P/SIP-T22 IP phone and the Lync client on your PC/PAD simultaneously. In order to use BToE, you need to download and install the Yealink BToE Connector application on your PC/PAD.
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Ensure that the dialog lists YEALINK NETWORK TECHNOLOGY CO., LTD. as the verified publisher and click Yes. If the YEALINK NETWORK TECHNOLOGY CO., LTD. is not listed as the publisher, click No and download the application again from the Yealink website.
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The Yealink BToE Connector Setup Wizard is displayed as below: Click Browse… to select an installation folder and click Install to begin the installation. By default, the Yealink BToE Connector application is installed in the directory C:\Program Files\Yealink\Yealink BToE Connector\.
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User Guide for the SIP-T22P/SIP-T22 IP Phone A status bar showing the Yealink BToE Connector installation’s progress is displayed as below: The installation may take several minutes. A Windows Security is displayed as below during installation: Click Always trust software from “YEALINK NETWORK TECHNOLOFY CO., LTD”, and...
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If the checkbox of Run Yealink BToE Connector 2.0.11.0 is not checked, you need to start the Yealink BToE Connector manually. Click Finish. The computer starts to install device driver software: To use Yealink BToE Connector on your PC/PAD, the device driver software needs to be installed.
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“Skip obtaining driver software from Windows Update” to reduce waiting time. After installation, the Yealink BToE Connector and the application driver run successfully, a prompt message is displayed in the notification area of the system tray as below: You can hover your cursor over to view the status of Yealink BToE Connector.
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The Yealink BToE Connector starts on your PC/PAD automatically, click , the following window will appear: The Yealink BToE connector icon is displayed in the notification area of the system tray as below: To Set up the Yealink BToE connector:...
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User Guide for the SIP-T22P/SIP-T22 IP Phone Click Settings(P), you can set up the Yealink BToE Connector, and then click OK to save. Click About(A), you can view the information of Yealink BToE Connector. Click Exit(E), you can close the software.
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Pairing your phone with your Lync client Ensure that the Yealink BToE Connector application is running on your PC/PAD. If the Lync user signing on the phone is not the same as the one signing on the Lync client, you need to sign out the current user in advance.
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Phone IP field, and your phone and Lync client are paired automatically. The Yealink BToE connector interface is displayed as below when your phone and Lync client are paired successfully: If your PC/PAD is not connected to the PC port on the phone, click Stop and uncheck the checkbox of Auto to pair your phone and Lync client manually.
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Better Together over Ethernet The Yealink BToE connector interface is displayed as below when your phone and Lync client are paired successfully: Before using BToE feature, you need to ensure that your phone is set as the primary device in your Lync client on your PC/PAD.
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After finishing the above steps, you can use BToE feature. Note If Yealink T2x Phone is not selected as your primary device, you will not be able to use BToE feature, and calls made on the Lync client will not be displayed on the phone.
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Better Together over Ethernet the control panel, and then click Hold Call. The call is placed on hold on your phone and your Lync client. To resume a held call: Do one of the following: Press the Resume soft key on your phone. Click Resume Call in your Lync client.
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User Guide for the SIP-T22P/SIP-T22 IP Phone...
Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your SIP-T22P/SIP-T22 IP phone. If you require additional information or assistance with your new phone, contact your system administrator. Why is the phone LCD screen blank? Ensure that the phone is properly plugged into a functional AC outlet.
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PIN authentication uses the user’s phone number (or extension) and PIN to sign in, and it is only available on the phone user interface. How to check if the application driver of the Yealink BToE Connector is installed on the PC/PAD?
PC/PAD, and both of them start successfully. If the phone still cannot pair with the Lync client, reboot the PC/PAD. After reboot, if the phone still cannot pair with the Lync client, uninstall the Yealink BToE Connector and application driver, and then reinstall them.
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User Guide for the SIP-T22P/SIP-T22 IP Phone To configure play hold tone and play hold tone delay via web user interface: Click on Features->General Information. Select the Enabled or Disabled from the pull-down list of Play Hold Tone. Enter the desired time (in seconds) in the Play Hold Tone Delay field.
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Troubleshooting Click Export to open file download window, and then save the file to your local system. How to Export System Log? We may need you to provide a system log to help analyze your problem. To export a system log via web user interface: Click on Settings->Configuration.
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User Guide for the SIP-T22P/SIP-T22 IP Phone To export your phone configurations via web user interface: Click on Settings->Configuration. Click Export to open file download window, and then save the file to your local system. To import phone configurations via web user interface: Click on Settings->...
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Troubleshooting How to reboot the phone? To reboot the phone via phone user interface: Press Menu->Settings->Advanced Setting (default password: admin). Press to scroll to Reboot, and then press the Enter soft key. The LCD screen prompts “Reboot?”. Press the OK soft key to reboot the phone. Note Any reboot of your phone may take a few minutes.
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5 minutes to complete. Please don't power off!”. Click OK to confirm upgrading. SIP-T22P/SIP-T22 IP phones can be also upgraded from Lync server. For more information Updating Lync on how to upgrade the SIP-T22P/SIP-T22 IP phone from Lync server, refer to...
Without prior written consent, no organization or individual is permitted to make any change to the structure or the safety design of the device. Yealink is under no circumstance liable to consequences or legal issues caused by such changes.
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User Guide for the SIP-T22P/SIP-T22 IP Phone Please place no heavy objects on the device in case of damage and deformation caused by the heavy load. Keep at least 10 cm between the device and the closest object for heat ...
Appendix A-Time Zones Time Zone Time Zone Name −11:00 Samoa −10:00 United States-Hawaii-Aleutian −10:00 United States-Alaska-Aleutian −09:00 United States-Alaska Time −08:00 Canada(Vancouver, Whitehorse) −08:00 Mexico(Tijuana, Mexicali) −08:00 United States-Pacific Time −07:00 Canada(Edmonton, Calgary) −07:00 Mexico(Mazatlan, Chihuahua) −07:00 United States-Mountain Time −07:00 United States-MST no DST −06:00...
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User Guide for the SIP-T22P/SIP-T22 IP Phone Time Zone Time Zone Name +01:00 Germany(Berlin) +01:00 Hungary(Budapest) +01:00 Italy(Rome) +01:00 Luxembourg(Luxembourg) +01:00 Macedonia(Skopje) +01:00 Netherlands(Amsterdam) +01:00 Namibia(Windhoek) +02:00 Estonia(Tallinn) +02:00 Finland(Helsinki) +02:00 Gaza Strip(Gaza) +02:00 Greece(Athens) +02:00 Israel(Tel Aviv) +02:00 Jordan(Amman)
Index Limitation of Liability About This Guide Answering Calls Attaching Stand Audio Settings Network Connection Backlight Packaging Contents Basic Network Settings Phone Installation Better Together over Ethernet Phone Initialization Branch Office Resiliency Phone Status Phone Lock Phone User Interface Placing Calls CE Mark Warning Call History Management Call Forward...
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