Troubleshooting And Warranty Information - Telstra ELITE Pre-Paid User Manual

4 Troubleshooting and Warranty Information

Symptoms
I cannot access the
internet at all.
The download or upload
speeds are very slow.
The signal indicator is
always low.
I secured my router and
have lost my password(s)
My battery has not
charged while in use and
connected to the charger
4.1 Warranty and Support Service
 All calls and support for PIN numbers, SIM card registration, account and
billing information, network services and other general enquiries should be
directed to your Service Provider.
 See your warranty card for warranty and service information.
 View Frequently Asked Questions on line at
Possible Problems/ Solutions
Check the LCD display status.
Make sure your SIM card is inserted correctly
Check you have network coverage in your area.
Check that your SIM card is active and enabled
with data services.
Please wait 1~ 2 minutes for the router to
initialize.
See Section 3.1 onwards to Connect to the router
using a Wireless Network Connection.
The speed is dependent on signal strength.
Check your signal strength and network type.
This indicates poor reception. Try moving the
router to another location nearer the window.
Reset your router to factory defaults to erase all
stored passwords and encryption settings.
From the powered up state:
Press the power key and the WPS key
simultaneously.
In low coverage or high data transfer modes the
internal temperature of the device can rise
above 45°C. In these conditions the battery
cannot be charged due to safety limits with
Li-ion battery technology.
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