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Troubleshooting; When The Ink Is Spent, Replace The Ink Cassette With A New One. When The Paper Is Spent, Refill The Paper - Canon Selphy CP800 User Manual

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Troubleshooting

If you think there is a problem with SELPHY, first check the following. If the items below do not solve your
problem, contact a Canon Customer Support Help Desk as listed on the included customer support list.
Power
Power will not turn on
Make sure the plug is correctly connected
Hold the q button pressed until the start-up image appears on the screen
When using a battery (sold separately), use a fully charged battery
Printing Problems
Cannot print
Make sure SELPHY is turned on
Make sure that the ink and paper cassettes are correctly inserted

When the ink is spent, replace the ink cassette with a new one. When the paper is spent, refill the paper

cassette with new paper
Make sure you are using the correct combination of paper, paper cassette and ink cassette
Connect SELPHY to only one device at a time. If SELPHY is connected simultaneously to a digital
camera, computer and has a memory card inserted, you may not be able to print properly.
Make sure there is no slack in the ink sheet
Make sure that you are using dedicated paper
Depending on the room temperature, SELPHY may overheat and temporarily stop operating. This is
not a malfunction. Wait until the temperature drops and printing resumes. If SELPHY is connected to
a computer, a message will appear on the computer screen. Do not cancel the print. Wait until printing
resumes.
Cannot display/print images from memory card or USB flash memory
Make sure the memory card is inserted all the way into the correct slot with the label facing upward
(pp. 12,
13).
Make sure the USB flash memory is inserted all the way, in the correct direction
Make sure you are using a supported image type
Make sure that any memory card requiring an adapter is inserted into the adapter before being inserted
into the slot
(p.
12).
Printing from digital cameras
Make sure your digital camera supports PictBridge
Make sure SELPHY and the digital camera are connected correctly
Make sure the battery/batteries in your digital camera are not depleted. If there is insufficient charge,
replace the battery with a fully charged one, or new batteries.
Printing from computers
Make sure you installed the software according to the correct procedure
Make sure SELPHY is connected directly to a port on the computer with the USB cable
Problems Exclusive to Windows: Make sure the printer is not set to offline.
If it is, right-click the printer icon and cancel the offline setting.
Problems Exclusive to Macintosh: Make sure SELPHY is registered on the Printer List
Cannot print the date
Printing from memory cards or USB flash memory
Make sure the date imprint option is set
If you are using DPOF printing, the date imprint settings are configured on the digital camera used for the
DPOF settings.
(p.
10).
(p.
11).
(p.
14).
(p.
8).
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(p.
28).
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29).
(p.
10).
9).
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12).
(p.
27).
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27).
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(p.
11).
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8).
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14).
23).
(p.
24).
(p.
24).
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